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The dry cleaner should compensate the original price of the clothes if they are damaged, and the owner of the clothes can negotiate with the dry cleaner for the specific amount of compensation.
If the dry cleaner washes the clothes and damages, it should be compensated as follows: if there is a problem with the part of the clothes and does not affect the normal wear, it can be repaired, and the amount shall not exceed 10 times the laundry cost to compensate; If the clothing is lost and damaged and cannot be used, the amount shall not exceed 20 times the laundry fee; If the clothes agreed by both parties to maintain their value still have wearing value, they shall be compensated according to 30% of the value of the value after repair, and if there is no wearing value, they shall be compensated in full according to the value of the value reserved.
Where proprietors cause damage to consumers' clothes due to operational or management reasons, they shall compensate for compensation. The specific compensation should be determined according to the actual situation.
You can also negotiate with the store, and if the negotiation fails, you can find the consumer committee for arbitration, and if the consumer committee cannot deal with it, you can sue the dry cleaner through the civil court, and consumers have a way to protect their legitimate rights and interests. Where the perpetrator infringes upon the civil rights and interests of others and causes harm due to his fault, he shall bear tort liability.
Legal Analysis:1After the laundry washes the clothes, the two parties can negotiate compensation according to the ** of the clothes, and if the negotiation fails, they can find the Consumer Commission for arbitration.
2.If the Consumer Council is unable to deal with it, it can sue the dry cleaner through the civil court. 3.
Where the perpetrator infringes upon the civil rights and interests of others and causes harm due to his fault, he shall bear tort liability.
The scope of the store's compensation is that the cleaning is not carried out in accordance with the washing method specified in the label, such as if you use dry cleaning if you ask for washing, and if you ask for dry cleaning, you use water. Or the deformation and shrinkage caused by the use of inferior counterfeit and shoddy detergent for cleaning, which should be borne by the store, and the store's compensation standard is not more than 20 times the washing cost.
Opening a dry cleaner requires increased awareness of dry cleaning. For novices who are ready to engage in the dry cleaning industry, experts recommend learning more about dry cleaning and washing, and going to the local dry cleaners that have been open to take a walk, touch the situation, understand the situation (laundry**, profitability, the cost of equipment consumables, the number of equipment consumables operators, how much the price is, etc.), and enhance understanding. Specialization.
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Find your local consumer association.
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If the consumer committee cannot deal with it, it can sue the dry cleaner through the civil court, and consumers have a way to protect their legitimate rights and interests. Article 1165 of the Civil Code provides that if the person who buries the chain infringes on the civil rights and interests of others due to his fault and causes damage, he shall bear tort liability. Where it is presumed that the actor is at fault in accordance with the provisions of law, and he cannot prove that he is not at fault, he shall bear tort liability.
There have always been a lot of consumer complaints about all walks of life in the market, especially in the service industry, such as the complaints of the catering Weiye Guess store are very common. The same is true of dry cleaners in the market, dry cleaning is a service industry and is also based on people. The development time of the dry cleaning industry in China is not very long, so there are many imperfect systems, and there are many washing accidents for dry cleaning.
Regular dry cleaners have been developing in the market for a long time, and they are a brand in the hearts of consumers, if a store is not good, it will affect the development of the entire enterprise, so it is generally very formal, and there is a clear business plan, and there will be no such situation. When choosing, you can pay attention to the following points:
1. Complete licenses, standardized services, and reasonable prices.
2. Before washing the clothes, check face-to-face with the consumer, and clearly indicate on the service document whether it is to be washed or dry cleaned.
3. Be very careful when picking up your clothes.
So as an operator, whether it is a franchisee or an investor of a self-operated store, you must operate legally, and be honest and trustworthy, and serve the majority of consumers with the best quality service. If you want to know the total business area of the dry cleaner, the number of employees in the dry cleaner, the number of equipment in the dry cleaner, and the comprehensive service capacity of the dry cleaner, etc
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Legal analysis: After the dry cleaner washes the clothes, the two parties can negotiate compensation according to the ** of the clothes, but there is no fixed standard for how much the specific compensation is. After the damage has occurred, the parties may negotiate the payment method of compensation costs.
where the negotiation is inconsistent, the compensation fee shall be paid in a lump sum; If it is truly difficult to make a lump sum payment, it may be paid in installments, but the infringed party has the right to request the provision of corresponding guarantees.
Legal basis: Article 1184 of the Civil Code of the People's Republic of China [Methods for Calculating Property Losses] Where the property of others is infringed, the property losses shall be calculated in accordance with the market ** or other reasonable methods at the time of the loss. Article 1187: [Methods of Payment of Compensation Costs]After the damage occurs, the parties may negotiate the method of payment of compensation costs.
where the negotiation is inconsistent, the compensation fee shall be paid in a lump sum; If it is truly difficult to make a lump sum payment, it may be paid in installments, but the infringed party has the right to request the provision of corresponding guarantees. Note: The Civil Code will come into force on January 1, 2021.
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Summary. Dear, hello, I am glad to answer for you, the operator due to operation or management and other reasons caused by consumer clothing damage, should be compensated. The specific compensation should be determined according to the actual situation.
If there is a problem with the part of the clothes and it does not affect the normal wear, it can be repaired and compensated at an amount not exceeding 10 times the laundry fee; If the clothing is lost and damaged and cannot be used, the amount shall not exceed 20 times the laundry fee; If the clothes agreed by both parties to maintain their value still have wearing value, they shall be compensated according to 30% of the value of the value after repair, and if there is no wearing value, they shall be compensated in full according to the value of the value reserved. It's a pleasure to serve you and I wish you a great day! <>
Dear, hello, I am glad to answer for you, the operator due to operation or management and other reasons caused by consumer clothing damage, should pay for rent. The specific compensation should be determined according to the actual situation. If there is a problem with the part of the clothes and does not affect the normal wear, it can be repaired, and the compensation will be no more than 10 times the laundry fee; If the clothing is lost and damaged and cannot be used, the amount shall not exceed 20 times the laundry fee; If the clothes agreed by both parties to maintain their value still have wearing value, they shall be compensated according to 30% of the value of the value preservation after repair, and if there is no wearing value, they shall be compensated in full according to the amount of the value preservation drawbook.
It's a pleasure to serve you and I wish you a great day! <>
Partial washing can be repaired, but the customer does not repair it.
In this way, even if she has a receipt for clothes, it is not more than 10 times the laundry fee.
to make indemnification. If there is a problem with the part of the clothes and it does not affect the normal wear, it can be repaired and compensated at an amount not exceeding 10 times the laundry fee; If the clothes are lost and damaged and cannot be used, the amount of compensation for the value of the clothes agreed by both parties shall not exceed 20 times the laundry fee, and if there is still wearing value, it shall be compensated according to 30% of the value of the value after repair, and if there is no value of wearing the hall, the full amount shall be compensated according to the value of the value of the baggage.
How much is 30% of the retained value after repair? I kind of don't count.
It is the approximate value of the dress after repair, and 30% of this amount is calculated
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