What are the IT service desk tools, and what are the tools used by IT staff? Similar to computer mai

After using ManageEngine's ServiceDesk Plus, the main functions of the IT service desk are relatively comprehensive. IT service desk tools are basically those few functions, work order management, asset management, etc., and the commonly used functions are fault handling, service requests.

In addition to the common built-in plugin, you must also learn to write your own plugin to meet your own customized monitoring needs. Equally important is the NRPE, which plots historical monitoring data. Nagios is used mainly because of its fault alarm mechanism.

To use cacit for traffic monitoring, you must also learn to configure the cacti template and write your own scripts.

Ganglia for cluster monitoring, distributed monitoring, and no strict single point, the above two are strict monitor server clients, that is, the server sends signals for the client to perform monitoring tasks and mobile phone data. Ganglia does not have this flaw.

I use ipmonitor for ping monitoring, but it's actually a bit delayed, and I usually write ping monitoring myself.

Then it's time to write the tool yourself. Reference: perl + rrdtool, write your own script to monitor and draw.

It's more old-fashioned, so I only use a few older monitoring software.

As a computer maintenance personnel, there should be a complete set of system CD-ROMs and a variety of tools,At least there should be win 2k sp4,win xp,There should be a set of pure version and ghost version,It is best to integrate some commonly used installation software in the CD,For example:pq,ghost,DOS, etc.,Commonly used software is:decompression software,Network software,Application software,Anti-virus software,Mini games, etc.,Depending on the situation,But the collection and sorting of software is dynamic,To collect according to **.

You also have to have a larger USB flash drive to copy all the things you usually use in order to use them.

The daily work of IT administrators, in addition to the cumbersome IT asset management, is more to face IT support service requests from various departments of the enterprise all the time, and there are many problems, such as the use of IT systems by internal personnel of the company, software problems fed back by customers to customer service, business system problems, etc. Compared with the "silent" IT asset management, the service support for IT users is even more maddening...

Generally speaking, IT administrators will apply the IT service management tools of the help desk to connect the company's internal IT system and business system to achieve unified platform service support.

Check which process or program is occupying port 2720.

First of all, the most well-known and most popular project management tools are Microsoft Project (for personal use) and its extended version, Project Server (for team use). Its main advantages are:

Help users prepare task schedules, manage various resources (manpower, equipment, etc.), and manage expenses; Gantt charts, various statistical graphs, and reports can be generated.

The software is very easy to use and does not require special training for the user to learn on his own. Ease of use is a common benefit of Microsoft software products.

In China, the majority of computer users can easily obtain the software (the vast majority of it is pirated), which is also the fundamental reason for the largest number of users.

On-premises security policies, services, event viewers, performance monitors, system configurations, and more.

I saw that many IT project management companies are recommending Wisagetech's project management software, and I found that this set of project management tools with BS architecture mainly has the following advantages:

a. It can realize unified management across enterprises, regions and departments.

b. It can make the working environment highly transparent, allowing people to supervise each other and help leaders implement control.

c. It can provide accurate and timely information, so that people can make timely and effective judgments.

Landlord, you can go and find out.

Enterprises with IT O&M asset management needs.

The project management tool commonly used by IT project managers is 8Manage PPM, which can simplify and standardize the complex project management process and help project managers efficiently manage project time, cost, quality, change, communication, risk and problems. You can also increase the management of working hours, procurement, finance, sales and other management as needed to achieve overall control of the project. During the project execution phase, you can easily carry out the following project work in

Efficiently manage project members and stakeholders, and give full play to team wisdom to make more effective decisions through real-time team communication.

Synchronize the project plan with the execution, follow up the work of the project team in real time, and ensure that the project is completed on time, quality and efficiency;

Effectively track various changes in the project, trace the change process of the project, and the impact of the change on the project;

Rationalize the allocation of project resources and track the usage of all resources through various resource planning and usage reports to better manage and mobilize resources.

As technology evolves, an advanced project management system can become a large repository of information for all relevant projects: from files to documents, from file sharing to feedback, from effective communication to seamless collaboration ......8Manage PPM provides a high-performance project management platform for everyone and everything in the project team to maximize project benefits.

There are so many project management tools out there on the market, and how to choose the right project management software for your team is the key to the problem.

Clarify the needs of your own team and choose according to the needs of your own team.

Let's start by asking yourself a few questions:

1.How big will the team be when it's stable? - Software for small and medium-sized or medium-to-large companies.

2.Is your company's product software, hardware, or offline activities? ——The selection of service vertical industries will be better than the general-purpose type.

3.What is the English proficiency of the team members? - In most cases, you still need to choose the Chinese version.

4.Do you need to view tasks and receive messages on your mobile device? - Whether there is a job that requires you to go out.

5.Is it a single product line or multiple product lines? What is the volume of tasks? - Choose between light or heavy collaboration.

6.How old are the team members? Do you have high requirements for software experience? - Many young people can't accept the win2000 era interface.

Project management software in the field of software R&D is nothing more than Jira, Redmine, ONES, Zen Tao, etc.

Personally, I think that the following elements are what a good R&D project management software needs to have:

1.Customizable workflows and property forms.

For software development teams with fast iteration paces, process chaos is a disaster. Different software R&D teams have different workflows, and if the workflow of a project management software cannot be customized, it is already putting the cart before the horse.

2.Flexible permission configuration.

Who can change the requirements? Who can close bugs? Who can assign a mandate holder?

Who can add tasks to an iteration? Without good access control, the word "management" is impossible. For small teams, these problems may be solved by human management, but when the team is large and has a large number of projects, it is easy to create confusion without tools to assist in permission management.

3.Progress visualization.

How far is an iteration now, how many requirements have been completed, how many bugs have been generated, how many man-hours are left, and is there any risk of delay? These are the concerns of every project manager. Reports such as demand statistics, defect statistics, and working hour statistics are indispensable.

4.The interaction is user-friendly and easy to use.

Compared to the function, this may seem inconspicuous, but all managers who have pushed tools in the team should feel more or less the same, there are many traditional software that are very powerful, but the use experience is still stuck in the last century, the operation is cumbersome, it is very difficult for the team to get started, it is difficult to promote in the company, and the function is useless.

Finally, there is one more point that is particularly important for teams of a certain size: organizational structure. and support for private deployments!

Commonly used project management tools are Masterlab, TeamBition, Tita, and Zen Tao. Recommend Masterlab, it is free, our company uses it, and the main features are simple and easy to use. MasterLab is a project management tool designed for enterprise collaboration, which is both professional and easy to use, which can simplify complex project management, improve team collaboration efficiency and project delivery level, and is a powerful tool for project management.

What MasterLab can do.

Agile R&D. It can be used for demand management, defect tracking, and iterative development management for Internet teams. Developed with reference to the excellent features of Jira and Gitlab, MasterLab is designed with agile development best practices as the design idea, especially suitable for project management and efficient collaboration of Internet teams.

Project management. It can be used for routine project management, such as engineering projects, project investment, business planning, copywriting, product operation and other projects can be effectively managed.

To-Do can be used to record to-dos or scheduled tasks at work or in life, assign priorities, and track the completion of items.