Why is the hotel room in China a floor service desk model?

In the guest room area, the hotel is located near the elevator entrance or staircase entrance to provide services to guests on each floor, which is the floor service desk. The floor service desk is staffed 24 hours a day to provide services to residents. In a sense, it is the equivalent of the office on the floor of the hotel front office.

From the perspective of the macro management of the whole hotel, the floor service desk has become a bridge between other departments of the hotel and the guest rooms.

Inherited from the former Soviet Union.

Answer] :d setting up a service desk on each floor of the hotel room and implementing regional management is the traditional form of room service in China's hotels. The floor service desk is under the leadership of the housekeeping manager and supervisor, and the floor staff is on duty 24 hours a day, and at the same time maintains close contact with the front desk of the front office.

In resort hotels with relatively large guest room areas and hotels with decentralized layout, the traditional form of room service is still retained. On the executive floor of the hotel, there will also be a floor service desk. In areas or hotels with higher labor costs, the form of room service centers can be adopted; Otherwise, it can be in the form of a floor service desk.

Summary. Hello, dear, the advantages of the hotel using the room service center and floor service desk are as follows:1:

It can provide guests with more warm and thoughtful service. 2: It is conducive to increasing the "human touch" of the hotel to provide services to guests3:

Ability to reduce guest complaints. 4. It can effectively ensure the safety of the floor. <>

Hello, dear, the advantages of the hotel using the room service center and the floor service desk are as follows: 1: It can provide guests with more enthusiastic and thoughtful service.

2: It is conducive to increasing the hotel's "human touch" of providing services for local liquid guests 3: It can reduce guest complaints.

4. It can effectively ensure the safety of the floor. <>

Hello, dear. The floor service desk model is the service mode adopted by the hotel in China, which can provide the normative and face-to-face service of the room in a timely manner according to the needs of the guests, which is full of human touch, is conducive to the safety and security of the guest room, and can timely and accurately understand the room status, the disadvantage is that it costs more manpower, and the personal quality and service level of the waiter have a great impact on the quality of service.

Can you please talk about which is the best room service center or floor service desk model? Why?

Hello friend<>

The two modes of room service center and floor service desk have their own advantages and disadvantages: Advantages of Kechaqian Rock Room Service Center: 1

Centralized management is more efficient. Employees are concentrated in one place, which is more convenient to manage and more efficient to communicate and coordinate. 2.

Wide range of services. A variety of services can be provided to target different customer groups. 3.

Personnel specialization. Employees who specialize in a certain type of service are at a higher level. 4.

Tasks on demand. Staff can be dispatched in a targeted manner according to the needs of the room. Advantages of the Floor Service Desk:

1.Be more responsive. The help desk is close at hand, and the response time is shortened.

2.The service is more convenient. Customers don't need to call for service, go directly to the service desk.

3.The information is more accurate. The staff meets and talks with the guest room, and the information is more accurate and effective.

4.The service is more personalized. Tailor-made services for specific rooms.

To sum up: the housekeeping service center is superior to the floor service desk in terms of management efficiency and service scope. The floor service desk is better than the room service center in terms of service response speed and personalized regret.

The two models can be combined, with a room service center to centrally manage and provide a variety of services, and a floor service desk as the first response, with simple services handled by the floor and complex services dispatched by the room service center.

Summary. Pro, Floor Service Desk Room Service Center Advantages 1) It can provide face-to-face family service in a timely manner, which is quite popular with Oriental guests and the elderly, weak, sick and disabled guests. 2) It is conducive to the safety and security of the floor and the timely and accurate understanding of the room status.

3) The setting of the service desk on the floor increases the opportunity for communication and communication between the hotel and the guests, and solves the inconvenience of the guests at any time, which can reduce the dissatisfaction of the guests with the hotel service to a minimum. 1) Reduce the staffing of the shift, save manpower and reduce costs. 2) Keep the guest room area quiet, reflecting the "guest first" purpose of room service with guests in mind.

3) It is conducive to unified scheduling and control. Deficiencies 1) Affect the quiet of the floor. 2) The guest has the feeling of being watched.

3) It costs more manpower, increases personnel expenses, and increases the difficulty of employee discipline and goods management. 1) The room service center is not face-to-face service with the guest, and there is a lack of intimacy. 2) There is no full-time desk attendant on the floor, which increases the difficulty of room safety management.

See the answers and explanations.

Hello dear, glad to answer for you. Dear, what is the difference between the housekeeping service center and the floor service desk?

Pro, Floor Service Desk Room Service Center Advantages 1) It can provide face-to-face family service in a timely manner, which is quite popular with Oriental guests and the elderly, weak, sick and disabled guests. 2) It is conducive to doing a good job in the safety and security of the floor and understanding the room status in a timely and accurate manner. 3) The setting of the service desk on the floor increases the opportunity for communication between the hotel and the guests, solves the inconvenience of the guests at any time, and reduces the dissatisfaction of the guests with the hotel's service to a minimum.

1) Reduce the staffing of the shift, save manpower and reduce costs. 2) Keep the guest room area quiet, reflecting the "guest first" purpose of room service with guests in mind. 3) It is conducive to unified scheduling and control.

Deficiencies 1) Affect the quiet of the floor. 2) The guest has the feeling of being watched. 3) It costs more manpower, increases personnel expenses, and increases the difficulty of employee discipline and goods management.

1) The room service center is not face-to-face service with guests, and there is a lack of intimacy. 2) There is no full-time desk attendant on the floor, which increases the difficulty of room safety management. See the answers and explanations.