How to deal with China Telecom s unreasonableness and how to deal with it

Alas, it's really troublesome to encounter this situation, it's only a matter of a few hundred yuan, if you want to be reasonable, the lawsuit fee is much more than this, and no one will pay attention to you if you call 10,000 complaints, we nameless people are nothing, and think of a way when there is no way:

1. Go to the online electronic 315 complaint to go.

2. Go to the Industrial and Commercial Bureau to see if it can help you solve it.

In fact, this is the efficiency of the internal coordination and handling of the problem of the telecommunications company, I myself am a small staff of the telecom, see too many of this situation, the core problem is that all departments want to shirk responsibility, why shirk, because the management does not have a clear understanding of how to deal with similar problems, the grassroots below can only trust, in fact, there is no way, can solve the problem, who is willing to help you solve!!

As for the complaints are basically ineffective, I have been in the complaint department for a few months, specifically responsible for handling customer complaints, a problem is to send users dozens of dollars or more than 100 yuan of phone bills, no more, some complaints to the Ministry of Information Industry, 315, they still return these complaints to the telecom to solve their own problems, basically do not have to bother that heart.

The so-called shop bullying customers, what can we do if they want this, in front of them, what is our small user, what user first, that's all empty words, it's a big deal I don't need you, he can't change anything for you, Zhang Jing's case in 2005, you see whether she wins or Huashuo wins in the end, of course, there are some responsible customer service, anyway, we have reason for this kind of thing and like ignorance, they said, I'll deal with it for you, but it's not your case at all, bear with it, it's a big deal not to use him.

Coordinate with them, and sue them if it doesn't work.

Abstract: In the face of the current low tide of the development of the global telecommunications industry and the fierce market competition environment, how telecom operators, especially those in China, should respond to the competition and develop in the competition to strengthen themselves is an important topic of general concern. It not only involves all aspects of each telecom operator, but also involves the evolution of the entire telecom industry chain and the actual interests of consumers, which is of great significance to the study of this issue.

Based on the actual situation of China's telecom market, this paper mainly focuses on the current situation of domestic telecom operators and the development trend in the future, and analyzes and expounds how telecom operators can compete effectively from the following aspects. 1. The living environment and main problems faced by China's telecom operators; 2 Chinese telecom operators should identify their own strategic positioning and do a good job in strategic planning, including selecting strategic positioning, adopting a strategic posture, determining the offensive and defensive combination, and strategic execution.

3 How can China telecom operators improve the company's operational effectiveness, including: evaluating the company's business performance benchmark test, designing a set of well-functioning systems, restructuring business processes and management processes, reconstructing the company's digital nervous system, six sigma, corporate culture construction, etc.

You can use it, you don't have to pull it down, and you are not a big customer, with tens of thousands of expenses a year.

When encountering an unreasonable person, the most important thing is to find someone who can reason with him to teach him a lesson.

Ignore them, the world has its own justice.

The lawsuit is recommended as follows:

1.Ask the telecom to provide a detailed list of call logs for 3 to 6 months, and a detailed list of Internet traffic (if the other party cannot provide it, it can prove that you did not use the telecom service during that time).

2.Ask telcos to provide details of their call calls (e.g. bills, when, whom** calls).

3.Because the agreement you signed is for 18 months, even if you don't use it, you still have to pay the 18 months' money (basic monthly fee).

4.There is a high probability that you will lose a lawsuit, and you can't get them, after all, those people in the legal department of such a big company are not raised for nothing, and it will definitely cost you more to hire a lawyer to fight a lawsuit than to pay these money.

5.In the worst case, if you lose the lawsuit, you just don't give them money, what can they do to you? China has won lawsuits and cannot enforce them.

What are you afraid of? Aren't we just ordinary people, since they are unreasonable, what are you doing politely to them? What do you like?

6.Having said that, let's call 12315 to complain about Telecom first, and you can also find Telecom's superior leader Industry and Information Technology Bureau to complain about them. Telecom can sue you, you can also play them, don't go to court, the one who asks for money and time, but don't be afraid of complaints, we can afford to play, Telecom is afraid of this (it's best to get these things I said earlier first, so that you also have evidence.)

Let's play slowly) I have a friend who used his mobile phone to watch the live broadcast of the opening ceremony of the Olympic Games abroad, and finally the roaming fee was more than 1w, and he also worked with mobile for several years, and then mobile waived this money. Every month the move stops him.,But as soon as it stopped, he called ** to complain.,And give him a drive.,Admire him and then win.。。。 It's sad to think about.

Who makes the monopoly business go to whom, and the people are just paying for their lives?

Well, find 12315 to complain!

My Tianyi is also like this, and he gets angry when he says it.

I'll open a post too.

Unreasonable, it depends on how old he is, he has already qualified, it is not good to teach it simply by teaching, and it is not his parents, this kind of person just stays away from him.

Dear Telecom users, thank you for your support to Telecom, according to your description, 1Confirm that the adsl modem dialing is normal, because the IP automatically obtained by the network card is not cleared, so when dialing again, the network card cannot obtain a new IP address will prompt 678, the operation method is: turn off the adsl modem, enter the network connection of the control panel and right-click the local connection to select disable, after 5 seconds, right-click the local connection to select enable, and then turn on the adsl modem dial-up;

2. If the first step is invalid, then in the case of turning off ADSL MODEM, still disable the local connection (network card), restart the computer, then enable the local connection (NIC), and then turn on ADSL MODEM to solve the problem;

3. If the above steps cannot be solved, check whether the NIC light is on, if the NIC light is not on, check the NIC and network cable.

4. If the NIC light is normal, step 1 and 2 cannot be solved, uninstall the NIC driver and reinstall the NIC driver.

5. If the above operation is invalid, contact the telecommunications department to confirm the port. The author also encountered the "678" error when surfing the Internet at home, and at first I couldn't check any problems, but later found that the port on the side of the telecommunications bureau was loose, resulting in the line not working. Hope it helps you and have a great day!

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1.Restore your computer to the system or reinstall it and restart all devices.

2.Connect your cat and route correctly.

3.Set up your router correctly.

4.Once you've set it up, restart all your devices again.

We hope you find the above information helpful and have a great day.

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A network cable that comes out of the cat must be connected to the WAN port of the wireless router in order to realize automatic Internet access when it is turned on, if it is connected to the LAN, it is equivalent to when the switch is used, the routing function is lost, and it can only be connected to the Internet by dialing. If you search for wireless signals on your laptop, you can do it, depending on how your network cable is connected: the first one is directly connected to the Internet when you turn it on, the second is a normal wireless connection, and then you can connect it through a broadband connection!

I really can't do it, I can only reset the wireless router and reset it!

Either there's a problem with the outside line, or your cat's line isn't connected properly.

1. You call 10,000 to complain directly, so that you can find out who opened the business for you.

2. You can 12315 consumer complaints**.

Brother, people are asking us to practice calligraphy, don't use your mobile phone, brother, write a letter.

Call your area code plus 114 for telecom complaints**.