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Yes, for sure, it needs to be considered. The property department should strengthen the training of property personnel and improve their moral quality.
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The property is supposed to serve the owner, but in this incident, the pregnant owner was beaten by the property that should have served him, which is really terrible, and it is obvious that the professionalism of the property personnel who beat the owner is obviously very problematic, not only failed to serve the owner but also threatened the personal safety of the owner.
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Yes. No matter what happens, a literate property officer should not assault a pregnant woman.
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1. Love property.
Property mainly refers to all kinds of buildings and their related equipment, facilities and sites. Regardless of the nature of property rights, they are the property of the State. Therefore, to love the property is to take care of the national property, which is the minimum morality of the property owner.
Only by loving property can we have a strong sense of responsibility and obligation for the property management industry, and see it in action, which is reflected everywhere in professional activities.
2. Love the residents.
Loving residents is the requirement of socialist morality and the professional ethics of property management. This is to establish a new type of socialist relationship of equality, unity, fraternity and mutual assistance between the property and the residents. Think about what the residents think, be anxious about what the residents are anxious about, and be full of love for the residents.
Residents should not be treated coldly, harassmently, teased, reprimanded, or retaliated against.
3. Love the post.
To love the post is to love your own work, and you must do it specifically; Abide by the post, attach importance to the post, and be loyal to the post.
Comply with the post; Each person's position is required by the job, only the division of labor is different, there is no distinction between high and low. To abide by the post is to not leave the post, not to string the post, not to mix the post, and to maintain a serious and nervous work attitude.
Pay attention to the post: what you are required to do, what you love, what to do, and link your position with the company's entire property management and overall effectiveness, like the screws of the machine, to play its due role.
Loyal to the post; It is required that every employee should stick to their posts and fulfill their responsibilities and actively work hard to complete their own work tasks according to the requirements of the post.
4. Love service.
To love service is to serve the residents wholeheartedly. This is the purpose of the property management industry, the starting point and foothold of the industry's professional ethics education, and the core content of the industry's professional ethics construction.
The property management industry is a typical service industry. Industry insiders have put forward a variety of service slogans to household customers, such as high-quality service, excellent service, first-class service, service first, and so on. How to do a good job in service, we must grasp the following points; Correct service attitude, ensure service quality, pay attention to service timeliness, and provide convenient and satisfactory services according to the wishes and requirements of residents.
5. Love credibility.
Love reputation, is to care for the industry, the credibility of the enterprise, that is to say, property management personnel in professional activities, to be creditworthy, trustworthy, sincere, consistent with words and deeds, so that residents can be trusted, to achieve household satisfaction.
Reputation is an intangible asset, how the reputation is, directly related to the survival and development of the industry, the enterprise, so we should attach great importance to and care for the reputation of the unemployed.
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To effectively provide sincere services to the owners of the jurisdiction, starting from their vital interests, with excellent quality, able to reach good communication with all kinds of owners, calm and rigorous, may also encounter legal disputes, which also requires practitioners to understand more common sense in the law.
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First: have good psychological quality and communication skills. No. 2: Know the legal knowledge and literacy.
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Property management should realize the socialization, specialization and marketization of community services, and establish an efficient, comprehensive and convenient service system, so that the owners can obtain a beautiful living environment and enjoy high-quality services, which requires practitioners to have a good comprehensive quality. Due to the wide range of services provided by property management, its professional, social, policy, and mass nature is strong, so there are special requirements for the quality of property management. The quality of employees is directly related to the quality of property management services and the image of enterprises in the hearts of the majority of owners.
I believe that property management practitioners should have the following special qualities: have the quality of "generalist", be good at resolving conflicts, be good at communication skills, try to "do it right at one time", and the work goal should be based on the basis of "doing it right at one time" to avoid repeated rectification.
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