Tmall magic box is connected to the wireless network, why is it a blue screen when it is turned on?

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First of all, troubleshoot the system problem: restart, factory reset, reset all try to see if it can return to normal.

1. Soft recovery method:

Enter"Settings --About--Restore factory settings", click "Confirm Restore".

2. Hard recovery:

1.First of all, make sure to unplug all external devices (including power cables) during the recovery process, leaving only the magic box.

2.Press and hold with a hard needle (Gen 1 magic box is on the back of the box; 1S magic box at the rear socket) of the recover hole, do not let go.

3.Plug in the small hole and plug it in at the same time, and wait for the indicator to flash red or blue for about 3 seconds.

4.The hard needle is against the recover hole, and wait for the TV screen to appear the picture of the kitten jumping, which may take a longer time than 4Point, be patient. Once it appears, release the hard needle and the system will automatically reload.

5.The box will automatically restart after reloading.

After ruling out the hardware problem of the box, we need to consider whether it is an improper network setup. Therefore, it is necessary to set a static IP address for this matter.

If the factory reset of Tmall magic box is invalid,You can try to set a fixed IP for the magic box。 Here's how:

1. Use the "Home" button on the remote control to bring the page back to Home, and select the "System Settings" option.

2. Under the System Settings page, select the "Network Settings" option.

3. Under the network settings page, select the "Wi-Fi" option.

4. Under the wireless network page, users can see the wireless network switch item. If it's the first time to use the wireless network,Just press the left back button of the remote control to turn on the tmall magic box wireless network。 After the wireless network is turned on,Tmall magic box will automatically search for nearby wireless networks,Users can choose their own LAN to connect。

5. After the connection is completed, you can enter the network status display page as long as you click on your network name.

From this page, the user can select the Disconnect and Cancel Save action. The default setting of the wireless connection of Tmall magic box is to automatically obtain an IP address,Of course, users can also choose to manually change the IP address。 The IP address of Tmall Magic Box will be displayed below。

Of course, in addition to IP addresses, there are also network information such as subnet masks, gateways, and DNS.

Summary. Workaround:

First of all,Tmall magic box and TV connection is caused by poor contact,Recheck the connection line,Ensure normal、Stable; It may also be that there is a problem with the connecting cable, you can try to reconnect it with a different connecting cable.

secondly,It may also be caused by the TV's signal source mode not being switched correctly,For example, Tmall magic box and TV are connected through HDMIcable,Then the signal source mode of the TV must be switched toHDMImode before there will be a picture,Other modes will not respond。

Then, if there is still no response after the above methods are checked, it may be caused by hardware failure, and you can contact the corresponding after-sales service to repair the equipment.

Everything is normal in Tmall magic box, and the wireless network is also connected,But I can't put the TV,Please explain to the teacher?

This question is up to me, it takes a little time to type, so please be patient.

Solution:First of all,Caused by poor connection between tmall magic box and TV,Recheck the connection line,Ensure normal、Stable; It may also be that there is a problem with the connecting cable, you can try to reconnect it with a different connecting cable. secondly,It may also be caused by the TV's signal source mode not being switched correctly,For example, the Tianfeng Spring Cat Magic Box and the TV are connected through the HDMICABLE,The signal source mode of the TV first guess machine must be switched toHDMImode before there will be a picture,Other modes will not respond。

Then, if there is still no response after the above methods are checked, it may be caused by hardware failure, and you can contact the corresponding after-sales service to inspect the equipment and repair it.

Hello,I'm glad to answer for you,The reasons why Tmall magic box can't connect to the wired network and the processing methods are as follows:First of all, determine if it's a problem with your network,Check whether the mobile phone、Computer, etc. can be connected normally,If you can,Please try to restore the initial settings of the network orange shop of the tmall magic box。 In general, it's fine.

1. After connecting to the TV, press the [Menu Button] on the remote control, then use the [Down Button] to move to [Network], and then press the [** Pause Button] in the center. 2. If it is wired by default, it automatically obtains the IP address, and generally does not need to care about it, so I will set up a wireless network connection as a demonstration. 3. After entering the wireless network interface, you can search for the wireless router when you turn on the wireless network switch and if you are in the [on] state.

Choose your router's. 4. Enter the wireless password and click [OK] to realize the wireless banquet pure Internet access. In this way, Tmall Magic Box will be more active.

I hope the above will help you If you are satisfied with me, please give a thumbs up (comment in the lower left corner) Looking forward to your like, your efforts are very important to me, your support is my biggest motivation, if you feel that my answer is still satisfied, you can click on my avatar for one-on-one consultation<>

Tmall magic box uses wired network to connect to the group, and the disadvantages may be due to the following reasons:1Network line issues:

Check whether the network cable is connected and matched, and try it with a new network cable; 2.Network setting problem: Confirm that the broadband dial-up is successful, and the network access settings are collapsing. 3.

DNS issues: Log in to the router to configure its DNS, change the default DNS to Google's public DNS, such as or; 4.Network Limitations:

Just turn off the firewall; 5.Other: Other factors may also affect your network connection, such as program updates, modified wired connection settings, etc.

Summary. First of all, you should check whether the connection cable is normal, and make sure that the wireless router is turned on and running normally, check whether the wired network can be connected normally, and whether the network settings of the computer are wrong, if there is an error, you can set it correctly, and finally check whether the wired network is rejected, if it is rejected, log in to the wired network again. In addition, you can also reconfigure the network settings according to the instructions of Tmall Magic Box to ensure normal networking.

Dear,Hello,I'm glad to answer the question of blocking pants for you,What is the reason why Tmall magic box can't connect to the wired network?,Typing needs to be abbreviated and brief time,Please wait patiently!

Dear,Hello,Tmall has been queried for you to learn that the magic box can not be connected to the wired network is due to the poor contact of the connection cable plug、The connection cable is damaged,Damage to the wireless router,Or the computer network or Bu Oak setting error,Wired network refusal and other reasons。

First of all, you should check whether the connection cable is normal, and make sure that the wireless router is turned on and running normally, check whether the wired network can be connected normally, and whether the network settings of the computer are withered and bent dates are wrong, if there is an error, you can set it correctly, and finally check whether the wired network is rejected, if it is rejected, log in to the wired network again. In addition, you can also reconfigure the network settings according to the instructions of the Tmall magic box to ensure that the network is not dismantled normally.