Why does the S5830i automatically disconnect as soon as I authenticate my identity on the wireless n

1. The password is wrong.

2. You can restart your phone to try.

Hello, happy to answer for you!

It may be that the password is wrong 1. It is recommended that you use a laptop or other mobile phone to try to access the Internet through the router, or you can change a routing device to try to see if you can surf the Internet normally.

2. If you use other devices and other routers can be on, but this router is connected and can't be on, you can enter the mobile phone into Settings > General >> Factory Reset - Restore All Settings to try it. If you still can't access the Internet, please send it to the after-sales service center for processing.

3. If you use the route without setting a password in advance, you can connect normally, and later after others encrypt it, your mobile phone will still show the connection status, but at this time it is impossible to connect to the Internet, you need to click on the forgotten network and then connect, then you will be prompted to enter the password set by others.

Hello! If the mobile phone shows "Acquiring IP", it will be disconnected after a period of time, please confirm whether the wireless router is set with a static IP, and the setting method of the static IP of the mobile phone - > WLAN-> Zaona point needs to be connected to the ">" on the right side of the network - > use the static IP to set it to "on", and according to the content of your router settings, set the IP address, gateway, network mask, and the main domain server in the mobile phone.

Dear Samsung users, Hello!

Based on your description, it is recommended that you:

1. Turn off the phone and router and restart it, and re-enter the connection attempt.

2. Check whether the router network is normal and whether the DHCP function is turned on.

3. Try to replace the router.

4. If the above information cannot help you solve the problem, it is recommended that you send your mobile phone to the nearest Samsung service center for testing, and please visit the specific service center address.

Have a great day!

Mobile WiFi settings: Open Settings - Wireless & Network - WLAN Settings, press the Menu button, enter Advanced, and check "Use Static IP" in IP settings. Then fill in the "IP address", the general family uses wireless routing, and the network segment is, in order to avoid conflicts with other devices at home, the X value can be set to be larger.

Then fill in "Gateway", "Netmask", "Domain 1", and "Domain 2". Finally, press the menu key to save, and you're set up.

Hardware problems: There is a problem with the wireless network card;

Software problem: It should be a wireless network card driver problem, update the wireless network card driver; Then there is a problem with the account password, find out the reason.

1. Through the mobile phone settings - > WLAN - > point needs to be connected to the network - > point forgot the password. Then click on this network - > enter the correct password and try again (check the "Show password" option when entering the password, you can see the password you entered); If the signal is too weak (less than 2 bars), it cannot be connected.

2. Turn off the WLAN switch on the taskbar of your phone, then turn on Wi-Fi again and search for network connection.

3. Through the mobile phone settings - > WLAN - > point needs to connect to the ">" on the right side of the network - > whether the static IP is "on", if so, please turn it off and then restart the mobile phone connection to try.

4) Try to open the static IP and manually enter the IP address, gateway, network mask, and main domain name server. and other information, connect and test it;

5) You can go to Settings >> >> Restore Factory Settings - Restore All Settings to try it out.

Dear Samsung users, Hello!

Based on your description, it is recommended that you:

1.Turn your phone and wireless devices on and off again.

4.If possible, change to another router or try to connect wirelessly5Back up your phone data (**book, SMS, multi** files, etc.), restore factory settings6Test after updating the system version.

We welcome your comments on our services.

Dear Samsung users, Hello!

Samsung knows that we will provide you with high-quality solutions and answer your questions attentively, and hope to get your satisfactory evaluation.