Problems with buying things online, what should I do if there is a problem with things I buy online?

Now we all use Alipay for shopping.

I think the net is very good, and most people are buying things now

Let's take ** as an example.

First of all, register as a member, you don't need to teach this, just have an email address, and then go to the mailbox to activate the account.

Second, go to Alipay to manage your account, you have to have a bank card, recommend the Agricultural Bank of China, no handling fees, or ICBC, which is more popular and convenient. Then it's a matter of verifying the card. Fill in the bank card number and the name of the branch that handled the card, as well as your own information.

Then, Alipay will send some money to your bank card, between 1 point and corner, you have to check the account, and then fill in the amount of Alipay on the Internet, generally take two days, wait for it to verify, and then you will have Alipay. If you don't pass, start again. So you have to remember how much money you have in your card before it hits money.

Third, with Alipay, there is also an identity verification. But you don't sell stuff, this is dispensable, so skip it.

Suddenly, I'm so tired

Now, it's time to buy something!

Once you've chosen something you like, contact the shopkeeper. **With a chat program like Want Want, you can go to the next one by yourself, and then chat with the shopkeeper. Say hello to quality, **, postage, and more.

Generally, surface mail is 5 yuan, express mail is 5 to 15 yuan, and EMS20 to 25 yuan. It is recommended to choose express delivery, which is convenient and fast. Surface mail is too slow and easy to damage things.

Some shopkeepers can bargain, some cannot. Some things are free shipping, that is, ** includes postage. Some are fast, that is, express delivery fees.

The thing which does not include the postage is charged separately.

Click Buy Now on the product page. Fill in the number you want, the shipping method you choose, and your address, name, **. **Very important, otherwise the courier will not find you.

Now you can click to pay. The payment manager here can't get the money, your money is sent to Alipay, and he can't withdraw it.

Wait for the shopkeeper to deliver the goods to you, and you will see the purchased things in my ** bought baby, and the status inside is that it has been shipped.

Wait for the courier at home. After the courier comes, open the package first, make sure there is no damage, and then sign for it.

Then see if the things are in line with what the shopkeeper said, and if you are satisfied, go online to confirm the receipt and payment.

Finally, don't forget to give the shopkeeper a good review. Write a few meaningful comments to the shopkeeper, praise can help him do better, and it is very important for the seller. At the same time, you will also get a good review from a buyer, which can be accumulated by others to measure your credibility.

If there is a problem or does not conform to the item, ask the shopkeeper for a refund. If he defaults, report it to Alipay. Alipay will deal with it reasonably and return the money to you.

However, there are some cases that cannot be refunded, depending on the regulations of each store!

Agree with the upstairs.

I opened a store in **. The transaction is very safe, and it is easy to go wrong because of the quality of the thing, and you will not be able to see the real thing. So compare more and ask more clearly.

It's not troublesome, it's bought, and the credit is quite high.

It's still okay to buy books or CDs.

I bought a mask two days ago, I don't know what the merchant got from **, so I sent it to me casually, I don't know which manufacturer the merchant sent it, and the quality doesn't look very good, and the packaging is relatively leaky. After receiving the goods, I contacted the merchant, and the merchant said that he had taken the wrong goods and sent them wrongly, and he could give me a subsidy of five yuan. I didn't say yes and returned the request.

It's just that sometimes, I'm not short of the 5 dollars, what can I do with 5 dollars sometimes? The reason why I applied for a refund and return was because of the merchant's principle of doing things, thinking that spending a little money would be able to settle the matter, and even felt that I had picked up a bargain.

Another time I bought a pair of shoes, the merchant said that the main design is non-slip, but I didn't feel non-slip when I wore it, but it was very slippery, that is, it was slippery on the dry tile floor at home, and the anti-slip effect was better with a little water. Then I communicated with the merchant, and the merchant subsidized me 5 yuan, originally I also wanted to call for a burial return, but the backup chain was checked but I thought about it for several days, and finally decided not to apply for a refund and return, and accepted the merchant's 5 yuan subsidy. If I found it in advance, I would definitely ask for a refund or a new one, because this is a problem with his design, which was originally designed for non-slip, not only is it not anti-slip imitation, but it is more slippery, you say this is ridiculous.

1. If the goods have not arrived. Immediately communicate with the seller and ask for a replacement courier. And the seller is required to bear the cost of replacing the courier. If the seller is unwilling, please collect a screenshot of the chat and complain to customer service.

2. If you have received the goods, communicate with the seller first and ask for a refund of part of the fee, if the seller does not agree, please do not confirm the receipt, please also collect chat screenshots and complain to customer service.

3. Of course, you can also choose to refuse to accept the goods when they are delivered, and let the courier talk about the goods being sent back. Then talk to the seller to reimburse or reship the goods. Of course, this method is more frustrating, and it is not recommended to try it.

Extended information: 1. The characteristics of online shopping are hidden, and the shopping experience is poor. Therefore, when choosing a shopping platform, you must choose those who implement the real-name system in accordance with the Interim Measures for Online Transactions and Related Services of the State Administration for Industry and Commerce to protect their due rights and interests.

2. Read the terms of return and exchange carefully, and do not choose those with hidden thresholds.

3. Registration, fill in as little personal information as possible, and avoid using a work email address for the mailbox, because the advertisements of the merchants will follow.

Fourth, before shopping, it is necessary to consult and negotiate with the merchant, quantity, specification, color, delivery time, quality problem handling, etc.

5. Take a picture of the item and develop the habit of not paying directly, close the payment page, click to open the purchased goods in your background, and pay. The benefit of this is that it effectively prevents phishing** backdoor fishing.