Lenovo S898TWhy can t you open MMS messages, there is an error in the address book program, what s g

Dear Lenovo users, hello! It is recommended that you try to restore to factory settings first

The first method: first go to your phone's settings, select Privacy, then select Factory Reset, and click Reset Phone.

The second method: select Wipe Date in Recovery mode, as long as you press the home button and the AFK button at the same time at startup to enter the recovery mode.

If it does not work, it is recommended that you take your phone to Lenovo's mobile phone service center for testing and repair;

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Lenovo Community.

We apologize for the inconvenience.

Your situation may be due to an error in the MMS message, is the issue only present in a specific MMS message? It is recommended that you test other MMS messages, if the problem is more common, it cannot be ruled out that the address book is abnormal or caused by the wrong settings.

You can open the message, click the menu key to select the message settings, and set it to the mobile phone in the location where the SMS is stored, so as to avoid not being able to receive it normally due to insufficient space; At the same time, for MMS, click the MMS size limit and select 300k to ensure that larger MMS files can be opened.

For abnormal contacts, you can click System Settings - Applications - All to view the details of Lenovo Contacts and select Clear Data; If the fault persists, it is recommended that you try a factory reset, which you can find in System Settings - Backup & Reset. Since restoring factory settings will erase the original data information, it is recommended that you make a backup first, you can use LeSync for cloud synchronization or backup data on the computer through LeSync, you can visit LeSync official**.

Hele assistant official**.

You are welcome to contact us at any time or visit Lenovo Lewen (for consultation.

Sorry for the inconvenience!

1. Since MMS is sent and received in the form of data traffic, please confirm that you have turned on the mobile data service network switch, and enter "Settings--Wireless and Network--Mobile Network--Access Point Name" to select the access point to the WAP access point, and check whether the MMS access point exists correctly, if you are not recommended to add it yourself, you can consult the operator's customer service (mobile customer service**: 10086; China Unicom customer service**: 10010; Telecom Customer Service**:

10000), or set it through a third-party software, such as Hydra APN software, please restart the observation attempt after setting;

2. Check whether the capacity of sending and receiving MMS messages is too large (not more than 300K);

3. Check whether the format of MMS is supported by the mobile phone (sound: ***, etc., **: gif, jpg, bmp, png);

4. If the above settings are correct, it may be caused by poor network signal, it is recommended that you change the network environment, and you can also try to compare with other users around;

5. If you have the conditions, it is recommended to change to another SIM card to observe whether you can send and receive MMS messages normally, and it is not excluded that it is caused by the abnormality of your own SIM card;

6. If the above operations cannot be improved, it is recommended that you back up the fuselage data and restore the factory settings to observe whether it is improved.

If the problem still cannot be effectively solved, for your normal use in the future, it is recommended that you take the time to go to a nearby Lenovo authorized repair station for specific testing and treatment.

Lenovo authorized repair site inquiry.

The business hours of the maintenance site are usually from Monday to Sunday from 9:00 to 18:00, except for holidays, and the stations will be slightly adjusted according to their own operations.