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We apologize for the inconvenience. It is recommended that you try the method:
1.Restart your phone to try;
3.Machine-card interchange test;
4.With the data connection enabled, restart the phone and try;
5.Backup data to factory reset attempt;
6。If the above is invalid, it is recommended that you flash the machine or go to the local after-sales inspection.
Official website authorized maintenance site inquiry:
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Hello. We apologize for the inconvenience caused to your device.
Under normal circumstances, after the mobile phone is restored to factory settings, the system will automatically restart to erase the data, and the data will automatically enter the system desktop after a few minutes of factory reset.
If it is abnormal, after restarting the phone, it will be stuck on the boot page. It is recommended that you try to remove the back cover of the phone first, uninstall the battery and see if it can enter the system normally.
If it persists, it may be caused by an abnormal system (especially due to a rooted phone), and you need to re-flash the system to restore the use of the system. We recommend that you take the time to flash your local Lenovo after-sales service center to restore the system. You can log in to the official website to check the address.
You are welcome to contact us at any time or visit Lenovo Lewen (for consultation.
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If you can't do a factory reset, you try to enter the recovery mode to clear the phone's data (equivalent to factory reset), steps: use chear emmc to clear the phone's data (equivalent to factory reset), press and hold the power button and the photo button at the same time under the shutdown condition, after an interface appears, press the volume button to move up and down to clear eMMC, and the four-leaf clover touch button in the middle is OK; After that, you can clear the phone's data, reboot is a reboot; It can be used to clear the graphic lock password, but personal data will be lost after clearing.
If the screen is still turned on, it may be that the system is abnormal, it is recommended that you take the time to bring the warranty card or invoice to contact the local maintenance site to reflash the system to solve the problem. Official website authorized maintenance site inquiry:
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Hello, in order not to affect your normal use, it is recommended that you go to the nearest Lenovo mobile phone customer service center, and the engineer will help you detect and solve; You can use the following link to inquire about Lenovo mobile phone service outlets.
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It's best to go to the phone shop and ask them to get it.
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It's better not to flash the phone, it's easy to crash, and the root is OK.
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It takes a long time to turn on the phone for the first time after factory reset, usually about 5 minutes, please wait patiently. If the system still fails to boot normally for a long time, it is generally due to the system abnormality or you have rooted your phone to delete the system application, which causes the system application to fail to load normally and cannot be turned on. This situation requires you to go to the Lenovo repair site to flash your phone again.
Lenovo authorized repair site inquiry.
Lenovo asked.
Make inquiries and find out. Have a great day!
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Hello, in order not to affect your normal use, it is recommended that you go to the nearest Lenovo mobile phone customer service center, and the engineer will help you detect and solve;
Provide you with a link to Lenovo mobile phone customer service outlets.
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If it really can't be turned on without guaranteeing the normal use of the battery, it may be a hardware problem.
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Hello. We apologize for the inconvenience.
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