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It can be traced that the three major operators have a recovery policy for this piece, and there are the following steps: 1Call your local operator's customer service**, 2While requesting a refund, be sure to deny that it is beyond use!
Otherwise, the customer service will acquiesce to your acknowledgement. If you admit it by default, the customer service will not refund you. 3.
Explain the situation, how much traffic is exceeded, how much cost is generated, and the traffic on which day is questioned, generally less than 500 yuan can be refunded, but there is only one chance of refund a year, if you have applied before, the second time can not be refunded in any case. 4.If the customer service does not agree to apply, you can tell the customer service that you will call the consumer association**complaint**or official** to complain.
In short, to say some relatively large **, or official authorities, so that the customer service will attract attention, because, once the complaint is successful, the customer service will be deducted 500 to 1000 wages, so they will definitely take the initiative to help you deal with the problem. 5.If you are afraid that the traffic will be exceeded, you can ask the customer service to help you find a way, and if the traffic is used up, you can use the disconnection function, so that the traffic will not be exceeded.
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*Not the current month's mobile traffic can be traced back to the exceedance**. The three major carriers have recovery policies for excess traffic, and you can contact customer service to request a refund of excess traffic. However, this retrospective operation is generally only applicable to fees below 500 yuan, and there is only one chance of refund a year.
If you have already applied for a refund before, you will not be able to apply for a refund the second time.
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When the mobile data traffic is used up, there is no need to worry about high traffic costs, you can superimpose the traffic refueling package on the basis of the original traffic**, and the traffic refueling package is 3 yuan, 10 yuan, and 20 yuan grades. The refueling packages are not mutually exclusive and can be freely combined; You can also re-order every day for an unlimited number of servings. The subscription takes effect immediately, and the traffic is only available in the current month, and will automatically expire in the following month.
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If the customer activates the traffic class again, it does not include the traffic generated before the transaction, and it is recommended to apply for the traffic package in advance.
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Mobile traffic excess is calculated as 2 yuan per 1m exceeded, and the traffic package can be added when the traffic is exhausted, call 10086 for manual service for details.
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Make it up? It seems that you can buy traffic online.
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Directly call the manual service, saying that the traffic is exceeded, he (she) will run a traffic elastic package, and the traffic that exceeded the standard before can not be counted, but it can only be done once in this 12 months.
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In addition to doubling the original ** included traffic, the cost of the excess part has been reduced from RMB KB to RMB KB, a decrease of more than 66%.
30 yuan provincial traffic increment package description: 30 yuan package 1g, after the exceedance according to the yuan kb billing, when the cost reaches 50 yuan, automatically increase to 2g traffic, increase in turn, until 5gb. Since July 1, 2018, China Unicom has cancelled data roaming fees, and the provincial traffic of new and old users has been upgraded to domestic traffic (excluding Hong Kong, Macao and Taiwan).
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The excess mobile data is charged according to the standard tariff of mobile data (general normal mobile phone ** tariff), that is, the mobile data traffic beyond ** is charged according to 1 yuan m.
One Chinese character has two bytes, 1KB=1024 bytes, 1M=1024KB, and 524,288 Chinese characters are 1M.
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The standard tariff for mobile data (the general normal mobile phone ** tariff), and the mobile data traffic beyond ** are charged at 1 yuan m. The minimum unit of traffic charge is m. Mobile data traffic is charged in 1MB unit, and all mobile data traffic generated in the current month is accumulated and converted into MB (1MB=1024KB), and then charged according to MB.
For example, if the standard tariff is 1 RMB, and the customer generates a total of 5,968KB traffic in the month, the user will be charged RMB if it is equal to the equivalent of MB.
2.Mobile traffic optional packages (common 5 yuan optional package, 10 yuan optional package and 20 yuan optional package) automatically enjoy **foreign yuan M traffic tariffs.
4G Feixiang**18 yuan: The default is opened to the peace of mind package, yuan MB, a total of 10 yuan can be used for free to 100MB, a total of 60 yuan can be used for free to 1GB, and so on.
4G Fly Enjoy**18 Yuan Internet Traffic Discount:
1) If other data traffic packages billed by MB are superimposed, the excess traffic will be charged according to less than 1MB, and the excess traffic will be charged according to RMB MB, and the double cap rule of 15GB and 500 yuan will be implemented. **The data traffic included in the data is the nationwide mobile phone Internet traffic (including T network and G network traffic), excluding the Internet traffic generated when roaming in Hong Kong, Macao and Taiwan.
2) Mutually exclusive with quarterly, semi-annual, and annual mobile data traffic** that exceeds the pay-by-KB billing**.
3) Starting from the account period of October 2015, the remaining traffic of the current month can be carried forward to the next billing period, and so on in the following months. This service does not require application and is enabled by default. If you change** or cancel**, the remaining traffic in this billing period will not be carried forward to the next billing period.
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How is I billed for excess traffic? Mobile data standard tariff: If the mobile data traffic exceeds **, the traffic will be charged according to 1 yuan m, and there is no cap after the mobile data exceeds until the mobile phone bill is exhausted and the phone is stopped.
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Traffic Out-of-the-Loop Service Upgrade: The traffic exceeding ** will be charged at RMB MB first, and when the cost reaches 10 RMB, you can use the traffic up to 100MB for free, and when it is exceeded again, according to the same rules, and so on; When the traffic fee reaches 60 yuan after exceeding **, you can use the traffic up to 1GB for free. After exceeding 1g, according to the rules of yuan m--10 yuan, 100m--60 yuan, 1g, and so on.
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Black! There's nothing more expensive than moving!
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Hello, if you are a customer of Beijing Mobile, Beijing Mobile has launched a threshold reminder service for customers. No monthly feature fee. After you activate this service, the system will send you a reminder SMS through 10086** when the cumulative mobile data traffic used in the "current month" reaches % of the total traffic of the stool resubscribed**, and the cumulative mobile data traffic remains 50M or 5M.
It is recommended that you apply for the "Data Traffic**Threshold Reminder Service" and send the SMS "ktsjtx" to 10086 to enable the data traffic**Threshold Reminder Service for the machine. The opening of the current month will take effect immediately, and will not be accepted after 7 p.m. on the last day of each month.
Please refer to it.
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Hello, if you are a customer of Beijing Mobile, Beijing Chain allows China Mobile to launch a data traffic ** threshold reminder service for customers. No monthly feature fee. After you activate this service, the system will send you a reminder SMS through 10086** when the cumulative mobile data traffic used in the "current month" reaches % of the total traffic and the remaining 50M or 5M mobile data traffic.
It is recommended that you apply for the "Data Traffic** Threshold Reminder Service" and send SMS "ktsjtx" to 10086 to enable the data traffic set cherry blossom meal threshold reminder service for the machine. The opening of the current month will take effect immediately, and will not be accepted after 7 p.m. on the last day of each month.
Please refer to it.
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1. Turn off mobile data transmission and don't use traffic this month, which can effectively prevent traffic from continuing to exceed.
2. Open the flow refueling package, the flow refueling package is the flow that takes effect in the current month, that is, you can continue to use the traffic this month after opening the traffic refueling package, and the traffic will not continue to exceed, the excess part of the traffic is billed according to the unit price of the flow kb or m, when you exceed the same time, it has already begun to deduct the fee, but when the traffic exceeds a certain amount or the cost of the month reaches a certain amount, the mobile will automatically close your traffic for the month.
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How it works:
01 I believe that everyone has the practice of checking their phone bill 1008611 the traffic, and after receiving the text message, they found that their traffic exceeded the standard, and the additional cost was deducted, is it very distressing.
02 If you find that your traffic exceeds the standard and you are deducted, you should call 10086 for manual service.
03 After giving them **, they will tell you that you can apply for a flexible traffic package, so that after charging the cost of the traffic package, they will return the fees you deducted before.
04However, this service can only be used once a year, so it can be used for emergencies.
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Fell into the trap set by the mobile, its practical two G and three G and there is no strict limit, this is the mobile itself artificially designed, overflow, it does not prompt or prompt too late, with this artificial setting to threaten, fine.
China Mobile, suspected of monopoly, does not prompt in time when over-traffic, and the over-traffic deduction is serious, like falling into a trap. If you press **, 10 yuan 2g traffic, if you don't press **, per trillion yuan, it is equivalent to 300 yuan per g. The gap between inside and outside is 600 times, there is a huge monopoly factor in the middle, the pricing is unreasonable, and its pricing is monopoly pricing, which should be broken by citing the national monopoly law.
Appendix: If you do not apply for any traffic**, you will be charged according to the standard tariff for using the Internet access function.
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When you exceed the same time, you have already begun to deduct the fee, but when the traffic exceeds a certain amount or the cost of the month reaches a certain amount, the mobile will automatically close your traffic for the month.
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There is a lot of mobile data exceeded, and there is no other way than to pay the data fee, so you need to set the data limit on your mobile phone.
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If you exceed, there is no way, you need to pay a lot of extra fees.
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Mobile really like a professional pit customer traffic, I really feel disgusting.
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One. Basic concepts.
Traffic is a digital record that records the number of bytes consumed by a web page on a mobile phone, in b, kb, mb, and gb.
How to calculate, an English character needs 1b, and a Chinese character needs 2b, and a ** is generally a few kb. Generally speaking, the web page on the mobile phone is tens of kb per page, which is tens of thousands of bs (1kb = 1024b).
Two. **Tariff.
The monthly ** traffic is the fixed traffic bought by a fixed amount, and if it exceeds the fixed value, it will be charged separately. China Mobile is calculated as 1 yuan MB, and less than 1K is counted as 1K. Comparatively, China Telecom's excess traffic is relatively cheap, about RMB MB.
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**After the traffic exceeds the traffic, the fees will be deducted immediately, and the fees caused by the previous traffic exceeded will not be offset when the traffic package is applied.
1. No, the monthly traffic you open will be added together with the one you open later to count as the money of ** traffic, but the excess traffic in between them is subject to additional fees, and there is no way for the alternate to make up for it.
2. It is recommended that you pay attention to the traffic balance at the end of the month, or enable the traffic reminder function. You can send KTTX (case-insensitive) or 1072 to 10010 to enable weekly SMS reminders for mobile data.
3. The traffic refueling package is only an optional package that will be supplemented after your current month's traffic subscription** is used, and it will automatically expire the next month when the current month is used up, which cannot deduct your previous excess traffic fees. If you feel that you are not enough before the traffic is about to run out in the future, you should quickly open a refueling package to avoid exceeding unnecessary costs. If you don't know how much traffic you use in the current month, you can send SMS "18" to 10086 to check the traffic usage in the current month.
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It used to be non-deductible, but now it seems to be deducted, and the mobile I use is deductible, you can ask the operator.
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Mobile can be included in the later traffic package deduction, but telecom cannot, so telecom is not kind! Resolutely do not use telecommunications.
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Can a data transfer package be used to offset data transfer fees?
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1KB is 10 yuan for a penny, that is, 1MB.
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The move is like this, I called customer service and explained that it was the entire overage fee for the month.
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It is not okay to exceed too much traffic.
1. Instructions on billing according to traffic:
The first case is that there is no **, so it is yuan kb, ** is very expensive, and it can make you owe dozens of yuan in a while.
The second situation is **, which is divided into limited traffic and unlimited traffic monthly. Limited traffic monthly subscription in a given traffic range is only charged monthly fee, no additional charge, the excess part is billed by yuan kb, this is suitable for users with small monthly traffic, the size of the monthly traffic is determined according to your actual situation. Unlimited traffic is a monthly fee, and there is no limit to the traffic, allowing you to use it as you like.
Data traffic refueling package, that is, traffic superposition package, without opening the refueling package, you need to charge another fee for surfing the Internet, which is less cost-effective than opening traffic, this is one of the mobile networks, that is, the monthly traffic** is used up, if you still want to go online, you have to buy additional traffic.
How to buy: 1. You can go to the online business hall to handle it.
2. Send relevant instructions for processing, and the instructions are different in different regions, so you need to consult customer service.
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