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Sometimes we also need to think differently and look at the problem from the perspective of the clerk, especially in time for the National Day holiday, the number of ** skyrocketed, and the clerk also has the limit of endurance.
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There is a problem with the service attitude of itself. The clerk does not have the awareness of serving customers, and it is impossible to attract customers with such an attitude.
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Because there are many customers who come in just to shop but don't have any consumption, the clerk scolds the customers because they have no business income, saying that they don't want to travel if they don't have money, which makes everyone very angry.
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Because the quality of this clerk himself is relatively low, he looks down on people, and customers are not allowed to enter if they don't buy things.
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It may be that the quality of this clerk himself is relatively low, and his personality is also relatively impulsive.
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Because the quality of these clerks is relatively low, customers don't buy their things, and their emotions are too excited.
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I think the clerk's temper is particularly bad, the clerk thinks that you have to buy it when you see it, and she thinks like this, so if people don't buy it, she scolds.
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It is understood that a tourist walked into a tambourine shop in Dali that day, but did not buy a tambourine after entering the store, so he was abused by the clerk, after which the store was closed for rectification, and the official also made an apology, but has not received an apology from himself, according to the latest news reports, now the female clerk who abused tourists has posted an apology letter on the Internet.
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The cause of the matter is actually that the tourists are in it, and they consider buying or not buying, but the merchants feel that the tourists must buy, and the tourists say they don't want to buy, and then the merchants scold the tourists and say that they don't want to travel if they are poor, which leads to a misunderstanding later.
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Some tourists did not buy anything when they entered the store, so the clerk insulted the tourist, saying that he should not travel if he had no money, and it was very chilling to hear this kind of words.
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Here's how it happenedDuring the National Day, tourists go to Dali to play, in the middle of a buy shop drum, the clerk comes up to the customer to sell the drum of their own store, the customer promises that as long as the person performs a drum, he will buy the drum, but the tourist does not buy the drum to see the performance, and the two sides have a dispute. It's what we're seeing on the Internet now, where the clerk insults the customer. <>
But this scene is taken out of context, what we see is just a paragraph of the clerk insulting the customer, and we don't see the cause and effect of the whole thing, but the production on the Internet is probably accusing, and the merchant's behavior constitutes forced trading. But in my opinion, both sides are responsible. First of all, the seller must want to sell the goods, since the customer has promised and the merchant has done it, this transaction must be reached.
It is inevitable that the sudden remorse of the customer will make the business explode. But the business is also problematic, the customer is God to buy and sell are free, the customer has the right not to buy, although the business will be very disappointed, but not to insult the customer, after all, Dali is a tourist city, this incident will definitely make Dali's tourism image suffer some damage. <>
During the National Day, everyone and the trapped chain are all looking for a happy, why bother to let their holidays be overshadowed by this kind of thing? It is not worth it for the merchant to damage the image of his own store for the sake of this one transaction. After all, there is a chance that more customers will come to you when you are arguing with him, and this kind of behavior is a lose-lose situation and does not make any sense.
Therefore, it is still necessary to remain sensible, not to lose the big because of the small, and to understand each other. <>
In any case, both sides have to bear corresponding responsibilities in this matter, and the outbreak of a contradiction cannot be a problem on the one hand. The current business is not easy to do, coupled with the impact of the epidemic, I was in a good mood to travel, why bother to hurt the harmony because of this kind of thing, and I still have to value harmony when I go out. This kind of abusive behavior of merchants will definitely be sanctioned by the relevant departments.
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It was the tourists' own problem, and they were promised in advance that they would buy the tambourine as long as the staff performed it live, but after the staff finished the performance, the tourists walked away.
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When a tourist visits a shop that sells musical instruments and drums, and finally does not want to leave, the clerk insults the tourist for not making a purchase.
As follows:
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