If you eat cockroaches in a restaurant, is it useful to complain?

According to the laws and regulations of our country, it is necessary to analyze the specific situation on a case-by-case basis, and if the consumer produces food that does not meet food safety standards or operates food that he knows does not meet food safety standards, in addition to claiming compensation for losses, consumers can also demand compensation from the producer or operator for ten times the price or three times the loss; Where the amount of increased compensation is less than 1,000 RMB, it is 1,000 RMB. If there are defects in the labels and instructions of food that do not affect food safety and do not mislead consumers, no compensation will be paid.

Legal basis: Article 148 of the Food Safety Law of the People's Republic of China.

If a consumer suffers damage due to food that does not meet food safety standards, he or she may claim compensation from the operator or the producer. Producers and operators who receive consumer compensation requests shall implement a first-bear responsibility system, pay compensation first, and must not pass the buck; If it is the responsibility of the producer, the operator has the right to recover from the producer after compensation; If it is the responsibility of the operator, the producer has the right to recover from the operator after compensation. If a consumer produces food that does not meet food safety standards or sells food that he knows does not meet food safety standards, in addition to claiming compensation for losses, he or she may also demand compensation from the producer or operator for ten times the price or three times the loss; Where the amount of increased compensation is less than 1,000 RMB, it is 1,000 RMB.

However, there are exceptions to the defects on the labels and instructions of the food that do not affect food safety and will not mislead consumers.

If you eat cockroaches in a restaurant, is it useful to complain? That certainly worked. First find their manager to see how to solve the problem, if the manager does not solve the problem, go to the Food Supervision Bureau to complain to them.

Eating in a restaurant, eating cockroach complaints must be useful, be sure to keep the evidence, take a good picture. In this way, you can better complain about him.

Useful, ten times, minimum 1,000, take photos to leave evidence, communicate with the merchant first Complaints if the communication is invalid.

Let's understand more, big things are turned into small things, just a cockroach, and it is normal for people to accidentally put vegetables in the cooking process, so why complain.

It works! At least he has to spend money with you! Or give him a shutdown for rectification.

Generally, it is a negotiation, but you can also call 12315

Legal analysis: Call the consumer association** to complain or complain to the Industrial and Commercial Bureau and the Health Bureau, and pay attention to retaining evidence.

Legal basis: Food Sanitation Law of the People's Republic of China

Article 9 It is forbidden to produce or sell the following foods: (1) spoilage, rancidity, mildew, insects, filth and uncleanness, mixed with foreign substances or other abnormal sensory properties, which may be harmful to human health;

Article 39 Whoever, in violation of the provisions of this Law, produces or sells food that does not meet the sanitary standards, causing food poisoning accidents or other foodborne diseases, shall be ordered to stop production and operation, destroy the food that causes food poisoning or other foodborne diseases, confiscate the illegal gains, and impose a fine of not less than one time but not more than five times the amount of the illegal gains; where there are no unlawful gains, a fine of between 1,000 and 50,000 RMB is to be imposed.

According to the Food Safety Law, it is possible to get 10 times the compensation for eating unclean food in a restaurant, but it is generally difficult to require the restaurant to compensate 10 times the price of the dish, but it is reasonable to ask for exemption from all dining expenses, and it is possible to ask for a guarantee of physical condition and make the restaurant responsible.

5. First of all, you need to solemnly declare with the store that if the other party does not provide a specific solution, then you will take action to protect your rights and immediately complain to the Consumer Council and the Health Supervision Office. If the store is still dismissive, you can call the Consumer Council** (12315) to complain and ask for someone to come and collect evidence.

6. When the personnel of the relevant departments arrive, provide the evidence to the evidence collection personnel, and inform the true situation, even if the store wants to do nothing, there is no way, you must provide reasonable compensation and apology, and the health department will be punished or even suspended in accordance with Article 9, Paragraph 1 and Article 39 of the Health Law.

Basically, it's just a direct refund on the food, basically this is how it is handled, if you are not satisfied, you will directly call the consumer association's ** to report, indicating that the merchant's rice has health problems. The boss usually refunds the full amount of the purchase.

Under normal circumstances, if you eat cockroaches in the store, the most important thing is to be exempted, and if you don't have a free order, let him serve it again.

That's definitely the need, that's definitely the cost of going to the hospital for a check-up. And then there will be some compensation for moral damages and so on.

This, probably, is that there is no charge for this meal, and a new clean food comes up, and sincerely apologizes.

Basically, a direct refund is enough. Basically processed. If you are not satisfied, call the Consumer Association directly to report that Mingshang Food has health problems. The owner usually gives a full refund.

1. If the value of food and food additives illegally produced and operated is less than 10,000 yuan, a fine of not less than 50,000 yuan but not more than 100,000 yuan shall be imposed. If the value of the goods is more than 10,000 yuan, a fine of between 10 and 20 times the value of the goods shall be imposed. where the circumstances are serious, the license is revoked;

2. If you feel unwell due to dining, you can claim compensation after being checked and confirmed by the hospital;

3. Complaints may be made to consumer protection associations to form a consumer service relationship, and business operators shall ensure that the goods or services they provide meet the requirements for protecting personal and property safety;

4. Operators of hotels, shopping malls, restaurants, banks, airports, stations, ports, theaters and other business establishments shall fulfill their obligations to consumers to ensure safety.

Legal basis

Food Safety Law of the People's Republic of China

Article 1 This Law is enacted in order to ensure food safety and protect the health and safety of the public. Article 2: Those engaged in the following activities within the territory of the People's Republic of China shall comply with this Law:

1) Food production and processing (hereinafter referred to as food production), food sales and catering services (hereinafter referred to as food business);

2) production and operation of food additives;

3) The production and operation of packaging materials, containers, detergents, disinfectants and tools and equipment used for food production and operation (hereinafter referred to as food-related products);

4) The use of food additives and food-related products by food producers and traders;

5) storage and transportation of food;

6) Safety management of food, food additives, and food-related products.

The quality and safety management of primary products derived from agriculture (hereinafter referred to as edible agricultural products) for consumption shall comply with the provisions of the Law of the People's Republic of China on the Quality and Safety of Agricultural Products. However, the provisions of this Law shall be complied with in the market sale of edible agricultural products, the formulation of relevant quality and safety standards, the publication of relevant safety information, and the provisions of this Law on agricultural inputs. Article 3 The food safety work shall be based on prevention, risk management, whole-process control, and social co-governance, and a scientific and strict supervision and management system shall be established.

Food producers and traders are responsible for the safety of the food they produce and trade.

Food producers and traders shall engage in production and business activities in accordance with laws, regulations and food safety standards, ensure food safety, be honest and self-disciplined, be responsible to the society and the public, accept social supervision, and assume social responsibility. Article 4 Food producers and traders shall be responsible for the safety of the food they produce and trade.

Food producers and traders shall engage in production and business activities in accordance with laws, regulations and food safety standards, ensure food safety, be honest and self-disciplined, be responsible to the society and the public, accept social supervision, and assume social responsibility.