Is it useful to call 12315 to complain when you eat bugs

It is useful for consumers to complain about travel agencies on 12315, and they can choose the complaint unit of the travel agency on the 12315 platform. In order to better supervise food hygiene and safety, consumers should keep food samples and meal certificates, physical goods, etc., and promptly complain to the Industrial and Commercial Bureau, Health Bureau, Consumer Association and other institutions, so that the relevant departments can inspect and punish them. If consumers have adverse reactions after eating, they should also seek medical attention in time and keep the hospital diagnosis certificate.

12315"Consumer complaint hotline** and national Internet platform. On March 15, 1999, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, decided to set up a special number for accepting consumer complaints and reports nationwide. The national 12315 Internet platform was officially launched on March 15, 2017.

This is propulsion"Internet + government services"Another major move marks that the consumer rights protection work of China's industrial and commercial and market supervision departments has entered the Internet + era.

If it is useful, if you eat insects, you should use your mobile phone to take pictures for evidence, and then complain to the local industrial and commercial department. If you eat something unidentified while eating out, you can choose to ask the restaurant to compensate 10 times, but the requirement is to cause certain harm to consumers.

1. Eating flies in restaurants, steel wool balls and glass in canteens, ordering takeout and eating unknown objects, these situations can be seen everywhere in life. Part. Merchants are often uncles, and what bug steel wool balls have nothing to do with me; Or have a good attitude and keep saying sorry, send you two coupons to welcome next time.

Useful, food hygiene can be complained about the national unified complaint**: Food and Drug Administration 12331; Consumer Association Complaints**: 12315; Health Administrative Supervision and Management**: 12320.

As long as you are a consumer, this situation will definitely work, and it is one of the ways for consumers to protect their rights.

If you eat the bug, you can file a complaint with the platform and the health department, or call 12315.

Usually when food safety problems arise, our rights protection methods include: retaining evidence and negotiating compensation and settlement with the merchant; Call the national unified food and drug supervision and administration department to complain and report **"12331", or 12315 consumer rights protection**, and complain to the Consumer Association or relevant administrative departments; File a lawsuit with the people's court.

The legal basis for defending the rights of eating insects:

Article 148 of the Food Safety Law provides that if a consumer suffers damage due to food that does not meet food safety standards, he may claim compensation from the operator or the producer. Producers and operators who receive consumer compensation requests shall implement a first-bear responsibility system, pay compensation first, and must not pass the buck; If it is the responsibility of the producer, the operator has the right to recover from the producer after compensation; If it is the responsibility of the operator, the producer has the right to recover from the operator after compensation.

If a consumer produces food that does not meet food safety standards or sells food that he knows does not meet food safety standards, in addition to claiming compensation for losses, he or she may also demand compensation from the producer or operator for ten times the price or three times the loss; Where the amount of increased compensation is less than 1,000 RMB, it is 1,000 RMB. However, there are exceptions to the defects on the labels and instructions of the food that do not affect food safety and will not mislead consumers. <>

It is useful to call 12315 to complain about insects, which is generally used to complain about travel agencies, mainly to effectively supervise the safety of food and health judgments. When consumers choose to complain, they also need to keep food samples and food **, and then complain to the consumer association or the industrial and commercial bureau in a timely manner.

1. What is 1315 complaint platform?

On March 15, 1999, the State Administration for Industry and Commerce decided to set up a nationwide number that could specifically accept consumer complaints. The 12315 Internet platform was officially established on March 15, 2017, which is also an important measure to promote government services, and the Internet, which also marks that market supervision has entered the cross-era Internet.

2. How to make a complaint.

1) If the business has infringed on the rights and interests of consumers, consumers can choose to come to the 12315 platform to complain, after the complaint will be organized by the consumer association to negotiate, if the consumer and the business negotiation is not good, the consumer will also directly report the matter to the industrial and commercial administration of the burying bureau. 12315 is just a complaint handling agency within the Industrial and Commercial Bureau, mainly from the perspective of fairness to deal with consumer complaints, generally the bend can only do mediation, and there will be no fines.

2) If the business is complained that it has violated the rights and interests of consumers, the administrative department for industry and commerce will conduct an investigation at this time, and according to the results of the investigation, it will be administratively dealt with, the main of which is to confiscate illegal gains, order to suspend business, revoke business licenses, and impose fines, etc.

3) If the merchant has infringed on the rights and interests of the consumer, the consumer can choose to come to the court to file a civil lawsuit and require the merchant to compensate for the loss. If the merchant's behavior has indeed violated the provisions of the industrial and commercial administration, 12315 will also be transferred to other agencies of the industrial and commercial bureau for handling at the same time as mediation, but this exception is relatively rare.

Therefore, in ordinary life, if consumers have found that their rights and interests have been affected, then in this case, they also need to deal with it as soon as possible. Protect your rights and interests as much as possible, and don't let your rights and interests be affected.