How can you make customers accept you, and how can you make strange customers accept you?

1 Warm reception.

2 Understand customer needs.

3 Recommend products according to your needs.

4. Introduce the selling points of the product.

5 Talk**.

Remarks: Warm reception can give a good impression to customers. Understand the needs of our customers and demonstrate our expertise.

Introduce the product, apply the FABE sales law, product specifications, product performance, the benefits of performance, and finally confirm. Let customers truly believe in you. Treat customers consistently, stand on the basis of thinking for him, and persevere.

Having good communication with guests is a good way to get customers. When communicating with guests, first of all, you should have a broader knowledge (or a richer vision), because then you may have more topics with your guests, which will pave the way for your communication. Secondly, it is also necessary to focus on communication skills.

Most of the guests don't want to speak up first for some reason. Therefore, you should take the opportunity to ask customers about some topics. Of course, it is best to talk about the interests and interests of customers.

Because this way, customers will feel a sense of familiarity with you. Thirdly, be honest with your customers when communicating with them. Take out your own heart, say what is in your heart, and don't let customers have doubts about you.

This may also highlight your own personality and make a memorable impression.

1.From the customer's interests and perspective.

Dale Carnegie once said, "If you try to understand people and take an interest in them, you can make a lot of friends in two months; If you're just focused on getting people interested in you, you won't be able to make many friends even for two years. ”

In fact, the situation of doing sales is similar to making friends, the key is not how much the customer knows about you, but how much you pay attention to them. So before asking a question to a customer, the salesperson should make it very clear to the customer: What can you do for the customer?

In other words, salespeople need to ask questions to understand the customer's situation and the current problem, so that they can better help the customer and keep the sales process going. And at this time, the salesperson can ask questions from the customer's point of view, so that they can become more proactive and the situation will be more favorable.

2.Share some success stories with your customers.

Many salespeople start selling products before customers start to trust them, but this approach is wrong. Salespeople should start by sharing product success stories with customers and highlight examples of how they can benefit customers through their products and services.

When a salesperson introduces a success story, he or she should include at least the following three points.

1) The background of the company.

3) What is the end result.

3.Start with what you see.

When we are just communicating with a customer, we can choose something that we can see to communicate, which will seem more natural and the atmosphere will be more relaxed. For example, the placement of the customer's indoor products, the product brand operated by the customer, the decoration of the customer's store, etc.

In conclusion, effectively asking questions of unfamiliar customers is the best way to discover the needs of customers and control the sales process. Therefore, we must start by asking questions, and then fully understand the actual situation of customers, and make our communication targeted, and finally establish a harmony of mutual trust with customers.