Can I return something I bought from Xianyu? Can I return something I bought on Xianyu?

It can be returned. In general, idle fish.

The above items, although most of them are second-hand goods. However, as long as you communicate and negotiate with the merchant, you can still refund and return the goods.

And the refund on Xianyu is nothing more than two situations:

1. The two parties negotiate to refund the return or only refund the return, and the freight of the return is generally paid by the buyer of the return;

2. If the negotiation between the two parties fails, the buyer initiates a refund application and asks for intervention, ranging from one to several days, and the public review - **judgment center or **customer service two channels to decide whether it can be refunded, how to refund, who pays the freight, etc. After the seller receives the goods, if he thinks the goods are correct, he agrees to refund the goods, and the payment will be returned to the buyer's Alipay.

If there is a problem with the received thing, and the seller does not return it, the product is inconsistent with the product details released by the seller. After applying for a refund and return, if the seller does not return the product, he must apply for intervention. Then submit the evidence for the public to review.

The dispute settlement of idle goods is based on the agreement and description between the buyer and the seller. If you have a dispute due to not clearly describing the actual situation of the product, ** support return and refund processing, and the round-trip shipping cost will be borne by you.

If the product does not match the description or has a quality problem, you can use the refund request to return the product. If it is a return request for subjective reasons, the seller can refuse it, because Xianyu does not support the no-reason return service.

In general, yes.

Because most of the products on Xianyu are second-hand goods, in principle, if the merchant does not agree, it cannot be refunded. However, as long as you negotiate with the merchant, you can also get a refund and return it. If there is a quality problem with the product and the merchant does not agree to the refund, you can directly initiate a refund application and wait for the **judgment center or **customer service to intervene in the ruling.

The return of Xianyu is nothing more than the following two situations:

Clause. 1. The two parties negotiate to refund the return or only refund the return, and the freight of the return is generally paid by the buyer who returns the goods; Clause.

2. If the negotiation between the two parties fails, and the buyer initiates a refund application and asks for intervention, the **judgment center or **customer service is required to decide whether it is refundable.

Finally, it is necessary to pay attention to the fact that if there is no problem with the goods, they cannot be returned, because Xianyu is a platform for individuals to transfer idle items and has no business nature, so it is impossible to force the seller to provide after-sales and 7-day return and exchange services without reason.

The following points should be done for the return of Xianyu:

The second point: electronic products first try for two days and then confirm the receipt, because the possibility of electronic products is high, so try for two days, there is no problem and then click to confirm the receipt, if you find a problem, you must communicate with the seller in time to solve it.

The third point: find the problem and communicate first, because Xianyu is a free trading platform, your seller can be just an ordinary person, if you find that the things you buy are published to celebrate the problem, the first time to communicate with the seller to solve the problem, this is the first criterion, if the item can not be used normally.

To start the return process, you should also communicate with the seller, and then initiate the return and refund process, package the items and send them back by express, and upload the express tracking number in time, and the seller will return the money to you after receiving the goods.

After the receipt of the purchase on Xianyu is confirmed, you can apply for a refund due to the problem of the product.

According to the "Xianyu Community Transaction Dispute Settlement Specification": it is a disadvantage.

Article 18 If the idle goods are returned for refund due to problems, the risk of damage to the idle goods caused by the buyer after the returned idle goods are delivered to the carrier shall be borne by the seller, and the transaction supports refund; If the idle goods are damaged or lost, the transaction supports payment, and the buyer has the right to claim compensation from the carrier.

Article 19 If the transaction is returned for refund, if the nature of the idle goods is no longer suitable for return, it will be refunded.

Article 23 The buyer claims that the idle goods delivered by the seller are inconsistent with the description or have quality problems

1) If it can be identified by the naked eye, the buyer needs to provide valid evidence (including but not limited to: physical **, comparison chart, **, etc.) to prove that there is a problem with the idle goods. If the buyer's evidence is valid, the transaction supports return and refund; If the buyer's evidence is invalid, the transaction supports the payment to the seller.

2) If the Tongque Xin clan is not recognizable to the naked eye, the buyer shall provide valid certificates (including but not limited to: official testing certificates, official certificates issued by institutions with appraisal qualifications, etc.) according to the requirements of Xianyu to prove that there is a problem with the idle goods, if the buyer provides valid evidence, the transaction supports return and refund, and if the buyer's evidence is invalid, the transaction supports the payment of the seller.

If the buyer has any doubts about the goods in the transaction, the buyer will apply for a refund before confirming the receipt or before the system overtime automatically confirms the receipt.

According to Article 6 of the "Xianyu Management Rules", Xianyu supports Alipay to guarantee transactions, if the buyer has any doubts about the transaction goods, the buyer shall apply for a refund before confirming the receipt of the goods or before the system automatically confirms the receipt of the goods after the system expires.

If you choose to meet the transaction after payment or use "see a meeting" to initiate a face-to-face transaction, the buyer needs to inspect the goods in person, and the buyer has no objection to the goods when receiving the goods in person. After the transaction is successful, after-sales rights protection is not supported. If there is a dispute between the buyer and the seller in the transaction process, it shall be implemented in accordance with the "Xianyu Community Transaction Dispute Settlement Specification".

If there is a quality problem with the product, you can apply for a refund and return the product.

It is because of the cheapness that many people buy on salted fish, and some people are also keen to sell their own goods on salted fish. Sometimes, however, there are returns. In general, most of the things purchased on Xianyu are second-hand goods.

ButAs long as you communicate and negotiate with the merchant, you can get a refund or return it.

There are generally two situations involved in refunds on Xianyu: the two parties have negotiated to refund and return, or only refund without return, and the return shipping fee is generally paid by the return buyer. There is also a bad negotiation between the two parties, the buyer submitted a refund application, asking for **intervention, it generally takes 1 to a few days, **center or**customer service to decide whether it can be refunded, and how to refund or who pays the freight.

After the seller receives the goods, if he determines that there is no problem with the goods and agrees to refund them, the payment will be paid to the buyer's Alipay.

Xianyu paid after taking a photo, as long as the seller agreed, when there was no delivery, it could also be returned. If the seller does not agree, he can also apply for the intervention of the commissioner on Xianyu.com, upload strong evidence in favor of the merchant, and then apply for a refund or return.

In short, after Xianyu buys something, if you really don't like it, you can return it, and after the Xianyu transaction is successful, it can also be returned, but it needs to be negotiated between the two parties, which is generally easier.