What to do if the express is stalled, what to do if the express is stuck in one place for three days

First, you can call ** to consult the merchant's customer service staff and ask to inquire about the current location of the express and update the logistics information. Second, you can contact the logistics company or courier to inquire about the courier.

Logistics management system software is a kind of information integration and management software in the logistics industry, in addition to the efficient management of logistics companies' waybills, receipts, distribution information, but also with logistics information scheduling, data transmission, SMS notification and other practical functions. There are many reasons why the logistics is not updated, and the best way is to contact the sending site directly to inquire about the reason, or directly call the official website of the logistics company.

How to deal with the stalled courier: You can contact the courier or logistics company to inquire about the specific situation of the courier. The stagnation of the express delivery may be due to the fact that the logistics information has not been updated.

The courier may have been on the way to delivery, but the information has not been updated, and the previous logistics information has been given; It may also be because there are too many express items and need to be delivered in batches, so they are parked in one place for several days and have no logistics information.

Express delivery, also known as express delivery or express delivery, refers to a new mode of transportation in which logistics companies (including freight **) through their own independent networks or in the form of joint ventures (i.e., networking) will quickly and safely deliver documents or packages entrusted by users from the sender to the recipient's door to door (hand-to-hand).

As an important part of the postal industry, the express delivery industry has the characteristics of driving a wide range of industries, absorbing a large number of employees, high economic added value, and significant technical characteristics. The information transmission, goods delivery, capital circulation and cultural dissemination and other functions are integrated, related to production, circulation, consumption, investment and finance and other fields, approved by the head of the postal administration, can be extended for ten days to make a decision; Postal enterprises shall, within 10 days from the date of receipt of the approval decision, make an announcement to the public.

Extended information: due to force majeure or other special reasons temporarily suspended or restricted, postal enterprises should be announced in a timely manner, take appropriate remedial measures, and report to the postal administration. After the force majeure or other special reasons are eliminated, the handling shall be resumed immediately.

Legal basis: Article 20 of the "Measures for the Administration of the Express Market" In the process of express delivery services, if the express mail (mail) is delayed, lost, damaged and the internal parts are inconsistent, the enterprise operating the express delivery business shall compensate according to law in accordance with the agreement with the user.

Summary: The solution to the courier stuck in one place for three days is as follows.

I encountered it once before, and then I went to the express company to complain**, and then reported the order number, and it was solved. If you use the tracking number to find that the shipment has stayed in a certain location for five days and has not been updated, it is very likely that the shipment has been lost. If you are the sender, you should hurry up and go to the express outlet with the child's receipt.

Sometimes it is due to a problem with the system that cannot be updated. In this case, the shipment is not stranded locally, but is in transit at a normal speed.

This is rare, but it has occurred. When we find that the courier does not move in one place, and it exceeds the normal time, we can check what courier company is sending our express mail. Search for the courier's **customer service** on the Internet and consult **customer service.

Before the consultation, you need to prepare your own express waybill number in advance for customer service inquiry.

It depends. If the express mail in the same city is not delivered for more than 3 days, it is an overtime express; Intra-provincial and inter-provincial express mail is not delivered for more than 7 days, that is, overtime express. Usually the express delivery overtime may be that the logistics information has not been updated, and the express delivery is already on the way to delivery, but the previous logistics information has been given; It may also be because there are too many express items and need to be delivered in batches, resulting in a stagnation in one place for several days with no logistics information.

If the shipment is overtimed, you can claim compensation.

Express: Express delivery, also known as express delivery or express delivery, refers to a new mode of transportation in which logistics companies (including freight **) through their own independent networks or in joint ventures (i.e., networking) and bright ways, will quickly and safely deliver documents or packages entrusted by users from the sender to the recipient's door to door (hand-to-hand). Express delivery is divided into broad and narrow senses.

Express delivery in a broad sense refers to the express delivery of any cargo (including bulk shipments); In the narrow sense, express delivery refers to the urgent delivery of business documents and small items. From the standard of service, express delivery generally refers to the express delivery service that is completed within 48 hours. From the definition of express delivery, the following 3 characteristics of express delivery can be summarized:

From the perspective of economic categories, express delivery is a branch of the logistics industry, and express delivery research belongs to the category of logistics. From the perspective of business operation, express delivery is a new type of transportation and is an important link in the first chain. From the perspective of business nature, express delivery is a high value-added emerging service**.

You can use the express 100 applet to check which express can still be sent, and all couriers can be checked.

Summary. 2. The cargo package may need to be packed and distributed through a large transit center, and the logistics company is not manpowered, or the subcontracting volume is particularly large. It takes time to upload to the system one after another, so you need to wait for time.

In this case, you can communicate with the customer service and supervise it, and wait patiently.

Hello, 1, the internal information system of the company did not update the service book in a timely manner. The parcel goods have been collected and distributed (the parcel has been transported normally in transit), but the system has not been uploaded in time. There is no need to rush this, although the system has not followed up and updated in time, the package is in normal delivery mode, and the normal receipt will not be delayed under normal circumstances.

2. The cargo package may need to be packed and distributed through a large transit center, and the logistics company is not manpowered, or the subcontracting volume is particularly large. It takes time for the Chunchai clan to be uploaded to the system one after another, so you need to wait for time. In this case, you can communicate with customer service to supervise the cheating, and wait patiently.

Zhaoyan. 3. If you haven't moved for a few days, it is likely that the package is lost. It is recommended to contact the logistics company directly, and it is best to contact the site of the loss and quiet shouting to check the specific reasons and urge.

Kuaixing Prefecture Budi**Share: 1, Shentong: 955432, SF Traces: 953383, Yunda: 955464, Yuantong: File Sui 955545, Zhongtong: 95311

Kiss and call** to consult customer service can be solved.