How to deal with the loss of the express delivery, how to deal with the loss of the express

The way to deal with the loss of express delivery is: for the insured express mail, the compensation liability shall be determined in accordance with the insurance rules agreed between the enterprise operating the express delivery business and the sender; For uninsured shipments, the liability for compensation shall be determined in accordance with the relevant provisions of the civil law.

According to the new "Postal Law", it can only pay 3 times the freight. Some express (logistics) companies have terms of carriage on the waybill (back), which are generally mentioned, according to the freight 2-10 times the statement, and some are compensated according to the weight of the consignment package, such as 20 yuan per kilogram, etc., the express companies are not the same. Many courier companies also offer additional insurance services, which are divided into two types: insured and insured.

The insured price is how much to insure, and the rate is generally a few percent (1-5) of the value of the goods, which is more expensive; Insurance is based on the traditional freight insurance terms of commercial insurance companies, with a rate of a few thousandths (1-8) and a certain percentage of deductibles, that is, not full compensation for losses. In the express delivery business, most people use insurance for the goods that do need to be insured.

You can directly negotiate with the merchant (courier company), and if you are not satisfied with the result, or you cannot compensate according to the prior agreement, you can request judicial (official) intervention. As for the standard of claim, each courier company has regulations, and it is sufficient to make a claim in accordance with the compensation terms agreed upon at the time of delivery.

What should I do if I lose my courier?

If the courier is lost, you can contact the merchant to reissue or refund, or you can contact the courier for compensation.

According to Article 20 of the Measures of the People's Republic of China for the Administration of the Express Market (2013), in the process of express delivery services, if the express mail (mail) is delayed, lost, damaged and the internal parts are inconsistent, the enterprise engaged in the express delivery business shall compensate according to law in accordance with the agreement with the user. If there is no agreement between the enterprise and the user on the compensation matters, the compensation shall be made according to the insured amount for the purchase of the insured express mail (mail). For the express mail (postal package) that has not been purchased, compensation shall be made in accordance with the Postal Law of the People's Republic of China, the Contract Law of the People's Republic of China and other relevant laws.

In a situation where online shopping is becoming more common, it seems to happen that lost delivery is a frequent occurrence. For example, you are a buyer who bought an item on a shopping platform and accidentally lost it during the express delivery. At this time, you, as a buyer, can first contact the merchant, explain the problem of the courier, and then ask the merchant to contact the courier for verification.

The express delivery sent by the merchant is generally a cooperative express, and it will be faster to verify. If the loss is verified, you can ask the merchant to reissue the item or refund you. Sometimes the courier accidentally loses it during delivery, and the courier will contact you directly for compensation in order not to be deducted.

Then you can choose to solve it with the courier, and then the original order can be confirmed and received. If you still want this product, you can re-auction it.

Regarding the loss of ordinary goods, it is still relatively easy to solve, and some express delivery losses are more headaches. For example, if you send a few pieces of ** and lose the item, you have insured it, but the amount of express compensation is far from the amount of the lost item. At this time, you can go to a ** called "National Post Bureau" to complain and put forward your appeal for hunger.

In the end, if you still can't negotiate, it is recommended that you can take the legal route and sue the courier. After all, a few pieces of ** are too expensive. Before the rotten clan.

1. If the online shopping package is lost, this is relatively simple to deal with, directly find the seller, and the seller will deal with it by himself: reissue or refund.

2. If the seller does not deal with it or is not satisfied with the handling, you can ask the official intervention of the online shopping platform if the communication is not resolved.

3. If it is a private mailing package, this is relatively complicated to handle. First of all, please provide the mailing slip (or courier number) and valid documents to the local courier point for claim processing.

5. If you are not satisfied with the result of the express company's claim, or the express company is unable to compensate according to the prior agreement, you can request judicial intervention.

6. Regarding the claim standard, each express company has regulations, and it is sufficient to claim according to the compensation agreed at the time of delivery.

Legal analysis: Continue to find Xunxing Express Company, inform the cause of the incident, it is the problem of the express company, and ask them to solve the problem. It may be held liable for compensation.

Ask the courier company to contact the wrong shipment, return the original, and then resend it to the correct destination. Legal basis: Article 20 of Chapter 3 Express Service of the Measures for the Administration of the Express Market of the People's Republic of China

In the process of express delivery service, if the express mail (mail) is delayed, lost, damaged and the internal parts are inconsistent, Wu Zheng, an enterprise engaged in express delivery business, shall compensate according to law in accordance with the agreement with the user.

Call ** to the courier company to complain, if it is an online purchase, you can find the merchant to assist in dealing with it.

Contact customer service and courier staff, they will do their best to help you solve the problem.

Find the headquarters of the courier company first.

The way to deal with the loss of the express cover is: for the insured express mail, the compensation liability shall be determined according to the insurance rules agreed between the enterprise operating the express delivery business and the sender; For uninsured express mail, the liability for compensation shall be determined in accordance with the relevant provisions of the civil law. ”

The handling of lost couriers is as follows:

1. When the express mail is lost, damaged or short, and the express mail is not insured, the collision letter shall be compensated according to 2 times of the service fee, and the parcel shall be compensated according to the actual loss value, but the maximum shall not exceed 5 times of the service fee. The Company shall not be liable for any other losses or indirect losses;

2. For the insured express, the insured fee will be charged at 2% of the insured amount, and when the express is lost, the compensation will be made according to the insured amount, and the maximum insured price is RMB 10,000 per ticket;

3. In the event of loss, damage or shortage, the service fee will be exempted;

4. The express company is not responsible for the delay and damage caused by force majeure such as natural disasters, air crashes, wars, traffic accidents, and ** behaviors.

Legal basisArticle 47 of the Postal Law of the People's Republic of China.

Postal enterprises shall compensate for the loss of mail in accordance with the following provisions:

1) If the insured mail is lost or all the branches are damaged or damaged, compensation shall be made according to the insured amount; If part of the damage or the contents are short, the actual loss of the mail shall be compensated according to the proportion of the insured amount to the full value of the mail.

2) If the uninsured mail is lost, damaged or the contents are short, compensation shall be made according to the actual loss, but the maximum amount of compensation shall not exceed three times of the fee charged; **If the letter is lost or damaged, compensation shall be made at three times the fee charged.

Postal enterprises shall indicate the provisions of the preceding paragraph in the notices of their business premises and on the mailing documents provided to users, in a manner sufficient to attract the attention of users.

Postal enterprises due to intentional or gross negligence caused by the loss of mail, or failure to perform the obligations provided for in the preceding paragraph, has no right to invoke the provisions of the first paragraph of this article to limit liability.

Article 48.

Postal enterprises shall not be liable for the loss of mail due to one of the following reasons:

1) Force majeure, except for the loss of the insured receipt mail caused by force majeure;

2) The natural nature or reasonable wear and tear of the item itself;

3) The fault of the sender and the recipient.

What should I do if my courier is lost?

If you lose it, you can't help it. If the courier loses it, you can complain, and the general courier will compensate if it is true that they did it, don't worry about this, you can communicate with the courier company first.

If your express delivery is lost, you can immediately contact the courier company to inquire about the reason, if you really can't find it, you should immediately reflect to the merchant, let the merchant communicate with the courier, and give you a solution.

Don't worry about this, it is generally the responsibility of the courier company, the courier company is generally compensated according to the price, you can directly find the corresponding merchant, let the merchant find the corresponding courier company.

If the courier is lost, you can directly ask the seller to send you another one, because this matter has nothing to do with you, but there is a relationship between the seller and the courier, so the seller can directly find the courier for compensation.

The number is gone, then there is no way, that is to check the location of your current zhi parcel.

Even if the courier company DAO loses it, people won't be able to pay you a few quick dollars at most.

Because you didn't buy the insured shipment.

Article 32 stipulates that if the non-insured express is lost or damaged, the courier company will compensate five times the freight, you wait, maybe it will arrive in a few days.

It's not that EMS (3 days) is hard to say.

As long as the express delivery is lost during the delivery process, then friends can directly find the courier company to ask for compensation for the loss. If the courier company is unwilling to compensate or has a dispute over the compensation, it can directly file a complaint with the people's court.

If you are afraid that the courier company will have unnecessary disputes, you can also go directly to the seller and let the seller contact the courier company.

How to deal with lost couriers:

The courier company can be required to give a reasonable explanation and supplemented by evidence, otherwise the maximum claim can be for compensation of the actual value of the item and a refund of the postage. If the express is lost, compensation shall be made in accordance with the agreement of the express contract (see the back of the express delivery note).

If there is no agreement in the contract or the agreement is not clear, the provisions of the Contract Law on the contract of carriage shall be applied to compensate the sender for the loss of the actual value of the goods.

Courier loss compensation standard:

The Measures for the Administration of the Express Market stipulate that the loss of express delivery shall be compensated according to the prior agreement between the two parties. If there is no agreement, there are two ways to compensate:

The sender has insured the price of the express (bought insurance) and compensated according to the insured amount; If there is no insured price, compensation shall be made in accordance with the relevant provisions of the Postal Law and the Contract Law.

The Postal Law stipulates that if the uninsured mail is lost, damaged or the contents are short, the compensation shall be made according to the actual loss, but the maximum compensation shall not exceed 3 times of the fee charged.

The Contract Law stipulates that if the goods are damaged during transportation, the express company shall compensate the consumer in accordance with the agreement, and if there is no agreement, Hunger Bird shall pay compensation at the market price, that is, according to the market ** of the place where the goods arrive at the time of delivery or should be delivered.

In the event of the loss of the courier, if the party can prove the value of the items you sent, the courier company shall compensate according to the actual ** of the items you sent. It is recommended to negotiate with the courier company first, and if the negotiation is unsuccessful, it is recommended to keep the relevant documents to complain to the consumer protection association where you belong or entrust a lawyer to file a lawsuit with the court to better protect your rights and interests.

Who will pay for the fraudulent delivery needs to be judged according to the actual situation, as follows:

1. If the problem lies with the courier, the courier company is responsible, for example, for convenience, the courier is stored at the collection point without the consent of the recipient, resulting in the courier being taken away;

2. If the courier has been stored at the collection point with the consent of the recipient, and the courier is taken away, the staff of the collection point is responsible, and the recipient can request the collection point to compensate for the value of the goods.

Courier disputes can be resolved by:

1. Negotiate first, because many disputes are caused by the different concepts of both parties, and complaints can be handled;

2. Consumers can complain through ** or log in to the State Post Bureau and the postal administrations of all provinces, autonomous regions and municipalities directly under the Central Government**, or they can use WeChat and fax to appeal and accept caution;

3. The method for consumers to submit complaints to the Municipal Postal Administration shall be determined by the postal administrations of all provinces, autonomous regions and municipalities directly under the Central Government according to the actual situation.

Legal Basis].

Postal Law of the People's Republic of China

Article 45 The provisions of this chapter shall apply to the compensation for the loss of mail and remittance within the scope of the universal postal service business. The provisions of the relevant civil law shall apply to the compensation for the loss of mail items outside the scope of the universal postal service. The loss of mail refers to the loss, damage or lack of contents.

Article 46 Postal enterprises shall not be liable for compensation for the loss of ordinary and ordinary mail. However, postal enterprises are exempt from the loss of ordinary mail due to intentional or gross negligence.