What are the principles of hotel lobby design

The basic principles of the front hall Although the setting of the front hall is constantly updated with the development of the hotel industry, all kinds of hotels highlight their own characteristics in the front hall design, but the design of the front hall must follow these basic principles to facilitate the operation of the front office.

1) The economic lobby is generally located in the lobby of the hotel, and the lobby is the most valuable place of the hotel. Hotels can take advantage of this highest-traffic area and set up for-profit facilities. Therefore, the setting of the front hall should take up as little lobby space as possible.

2) The setting of the security front room follows the principle of security. On the one hand, it means that the front office must be set up to ensure the safety of the "cashier" and prevent the occurrence of harmful hotel cash and accounting activities; On the other hand, the front room should be designed to keep the confidentiality of the guests, so that the guests can easily learn about the other guests. As a result, the front desk of the hotel is mostly straight and semi-circular, and less round.

3) The location of the obvious antechamber should be obvious, that is, the visibility of the antechamber is relatively strong. As soon as guests enter the hotel, they will be able to discover the front office, and the front office staff will be able to see the passing guests entering and exiting the hotel lobby. If a hotel's lobby is not easy for guests to find, then its setup is unreasonable.

In addition, the principle of visibility of the front office also includes clear signage in both Chinese and English for all operations at the front desk.

4) The setting of the effective front office should also pay attention to the connection of various work links, to ensure that the work efficiency of the front desk reception staff is improved and save the time and physical strength of the guests, and the front desk of the vast majority of hotels is designed with the "room control rack" as the center. This method is most conducive to improving the efficiency of the front office reception. "Time and Movement Study" is a necessary part of the design of the front office.

5) The aesthetic front office should not only complete the check-in procedures of the guests efficiently and accurately, but also be able to leave a deep and good image on the guests. Therefore, the layout, lighting, colour and atmosphere of the foyer are all things that should not be overlooked.

Clause. First, how to arrange the hotel front desk First of all, from a functional point of view, the hotel front desk is the window of the hotel guests check-in, check-out, consultation, luggage delivery and other functions, and it is also the window of the hotel to directly serve the guests, so it is necessary to meet some basic facilities in terms of function, such as: network, computer, data cabinet, cash register system, safe, etc.

Clause. 2. From the perspective of floor plan, the front desk design of the hotel is in the most important position of the lobby. The hotel front desk needs to have a back-office area, an office area for hotel front office managers, etc.

Generally speaking, the main computer room should be shot behind the front desk of the hotel, which is more convenient for hotel management. The hotel's back-of-house area is also generally connected to a valuables safe, which is convenient for the service staff and provides a safer and more private space for guests. Some hotels even have a duty lounge in the front desk area.

Clause. 3. From an aesthetic point of view, the design of the hotel front desk is the focus of the hotel lobby, and the lighting, material, design and modeling should be highlighted and guided to guide guests to go through the procedures. In terms of design, a beautiful front desk background is usually designed to provide a relaxed and pleasant environment for guests.

What is the importance of the front office department to the hotelThe front office department is used to entertain and receive guests, promote hotel services such as rooms and catering, and provide guests with a variety of comprehensive services. The status and role of the front office department in the hotel is linked to its tasks, although it is not the main business department of the hotel, but it has a vital impact on the hotel market image, service quality and even management level and economic benefits. 1.

The front office is the business window of the hotel, reflecting the overall service quality of the hotel. 2.The Front Office Mountain Oak is the place to make the first and last impression on guests.

3.The front office department is having a certain economic role. 4.

The front office department has a role of coordination. 5.The work of the front office department is conducive to improving the scientific nature of the hotel's scientific decision-making.

6.The Front Office is an important part of building a good relationship with our guests.

With the progress of the times, people's requirements for the pursuit of quality of life have also increased. The decoration of the hotel is an example, so how to make the hotel decoration more beautiful and more high-grade? The design of the front desk is a key.

So what are the elements of the hotel's front desk design? Let's take a look.

1. What are the elements of hotel front desk design?

1. Security.

First of all, the hotel front desk decoration design follows the principle of security, which means that on the one hand, the setting of the hotel decoration front hall must ensure the safety of the "cash register", and on the other hand, the design of the hotel decoration front hall must be able to keep the guests confidential, so that the guests can easily know the situation of other guests. Therefore, the front desk of the hotel decoration is mostly straight and semicircular, and less round.

2. Efficiency.

In addition to safety elements, efficiency is also the design of the hotel decoration front hall should pay attention to. In order to ensure the improvement of the work efficiency of the front desk reception staff and save the time and physical strength of the guests, the front desk of most hotel decorations is designed with the "guest room control rack" as the center. This method is conducive to improving the efficiency of hotel decoration front office reception.

3. Economy.

Of course, economy is also one of the elements of the design of the front desk, the front hall is generally located in the lobby of the hotel, and the lobby is the hotel's golden place, so the hotel decoration of the front hall should be set up as little as possible to occupy the lobby bridge space.

4. Obviousness.

The design position of the front desk must be obvious, that is, the visibility of the front hall is relatively strong. This ensures that guests will be able to spot the lobby as soon as they enter the hotel, and that the lobby staff will be able to see the passing guests coming in and out of the lobby. If a hotel's renovated lobby is not easy for guests to find, then its setup is not reasonable.

Well, the above is about the introduction of some elements of the hotel front desk design, do you remember it? I hope that the results of the collation can be helpful to people in need.

Reservations. In many hotels, especially those that are not very large, the reservation is accompanied by the front desk. Therefore, from this point of view, the front office department of the hotel is also the reservation center of the hotel, which is responsible for the OTA, the booking of contract customers and individual customers.

Finance. Some hotel front offices are divided into front desk reception and front desk cashier, which is the starting point of the entire hotel income, the issuance and management of bills, and the core department of the hotel settlement.

From a financial point of view, financial security and cashier standardization are also a very important job for the hotel.

Serve. The hotel's front office service can be divided into three stages: guest check-in reception service, reservation communication service; Guests are prepared for services during their stay, consulting services, wake-up calls, storage services, etc.; Guest check-out service.

From this point of view, the front office department is the department that has the most contact with guests, so the staff of the front office department directly market the experience and feelings of the guests, so that the guest reviews on OTA.

Information. The front office department is also the hotel's information center. Because a lot of information about the guests is recorded in the PMS system; At the same time, through the contact with the guests, it will also gain insight into other information of the guests in a timely manner, so that the hotel can understand more about the consumption status of the guests.

In many cases, the front office department is the first time to contact the guests of the agreement customers, which requires timely notification of the marketing personnel, quick response, and corresponding reception and service.

In the external affairs of the hotel, it is generally the first time to obtain information, and then the information needs to be transmitted to the superior department for processing.

Customer development. Through the information of the guest's invoice, through the follow-up visit of the hotel marketing personnel, it is generally 1 to 2 days after the guest leaves, and the agreement customer is effectively developed. From this perspective, the hotel's front office department has the value of assisting in the development of the agreement customers.

Therefore, it is necessary for the hotel to form a fixed working procedure, and at the same time, it can also give certain rewards to the front office department according to the quality and consumption of the customer development of the agreement, so as to motivate more effective work cooperation. Mr. Peng will explain in detail the Qingdao open class from April 22nd to 24th. Please click the link for details:

Qingdao |2 days + 1 day |Hotel performance improvement case + method + inspection practical course.

Sale. The hotel front office department is the core department of the hotel's internal sales.

In terms of membership development, it is the core conversion member department;

The sale of membership cards is the main sector;

core departments of stored value renewal;

the core department of individual sales;

Activities**Important Sectors.

What are the design elements of a hotel room?

1.Room Natural Room Area Reference:

Express hotel rooms are 24 square meters each, 4000 6000

Four-star business hotels are 35 square meters per room, 4200 8400

Five-star hotel rooms are 40 square meters each, 4500 9000

Super five-star hotel rooms are more than 48 square meters each, 4800 10000

2.Suite size reference:

Junior suites with natural rooms;

Junior Suites Natural Rooms;

Large suites with natural rooms;

**Suites in natural rooms;

3-4 natural rooms in the general manager's suite;

The number of natural rooms on each floor should be 20 to 25.

3.The floor plan of the guest room should be consistent up and down to avoid changes in the room type of the natural room.

4.At least two rear freight elevators should be installed on the guest room floor.

5.Each floor of the guest room floor should be equipped with a service room and a linen room, located near the backyard freight elevator, with water supply and drainage equipment.

6.If possible, a linen well can be set up, which leads directly to the linen collection room in the basement.

7.Staff toilets should be provided on at least every second floor of the guest room floor.

8.The floor height structure should ensure that the net height of the corridor pipeline in the guest room is more than one meter after the ceiling is installed.

9.The handicapped room is 1 of the number of rooms and should be connected to a standard room.

10.The interior construction drawing design of the model house must be completed in the initial stage, and after the construction of the model house is completed, after evaluation, the formal construction drawing will be revised.

Summary. Supplement: 1. Definition of the front office departmentThe front office is the general name of the functional organization that determines the relationship between the guests and the hotel when the guests enter the hotel, and always keeps in touch with the guests during the use of the hotel, and finally realizes the value of the hotel's products.

Second, the status of the front office department, the front office is the general hub of the hotel's internal and external contact. The front office should determine the relationship between the hotel and the guests: through the front desk, accept the entrustment of the guests, and the front office is the distribution center and spit of the guests.

The first and last contact of guests is the lobby; The flow of guests in and out is controlled by the front office, which is responsible for greeting, sending, entering and exiting guests. The lobby is the hotel's information center; The front hall is the hotel business dispatch center. The hotel should determine the status of the front office dispatch center, and the front office should be entrusted to each department as a directive commission, but it cannot command each department.

The lobby is the façade of the hotel, and it gives customers the first impression.

Hello dear for your question, oh <>

What is the definition of the hotel front office: the definition of the front office department, the front office is the first part of the guest to enter the hotel, which is to determine the relationship between the guest and the hotel, and during the use of the hotel, always keep in touch with the guest, and finally realize the value of the hotel product.

Supplement: 1. Definition of the front office departmentThe front office is the general name of the functional organization that determines the relationship between the guests and the hotel when the guests enter the hotel, and always keeps in touch with the guests during the use of the hotel, and finally realizes the value of the hotel's products. Second, the status of the front office department, the front office is the general hub of the hotel's internal and external contact.

The front office should determine the relationship between the hotel and the guests: through the front desk, accept the entrustment of the guests, and the front office is the distribution center and spit of the guests. The first and last contact of guests is the lobby; The flow of guests in and out is controlled by the front office, which is responsible for greeting, sending, entering and exiting guests.

The lobby is the hotel's information center; The front hall is the hotel business dispatch center. The hotel should determine the status of the front office dispatch center, and the front office should be entrusted to each department as a directive commission, but it cannot command each department. The lobby is the façade of the hotel, and it gives customers the first impression.