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Anonymous users2024-02-131. Complaints against private education and training institutions can be lodged with the local Civil Affairs Bureau and Education Bureau.
2. Complaints against official education and training institutions can be lodged with the local human resources and social security bureau or relevant departments of the education bureau.
3. No matter what kind of educational institution has illegal acts, it can be reported through the "315" Consumer Voice" platform.
4. Safeguard their legitimate rights and interests in accordance with the law through judicial channels.
Points to note: 1. Negotiate directly with the person in charge of the institution, which can be the legal representative or the principal of the branch, and do not always negotiate with the sales staff or academic staff below, the effect is not good and it is a waste of time.
2. In the process of negotiation, it is necessary to have something to say, be reasonable, and strive for reason.
3. In the process of negotiation, it is necessary to grasp the pain points and key points, such as false publicity, unqualified schooling, private account collection, non-invoicing, etc.
4. Negotiation and complaint are used together, negotiation and litigation are used together, sometimes a ** of the competent authority is more effective than anything else, and sometimes the money is refunded immediately after receiving a summons from the court.
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Anonymous users2024-02-12The training institution has successfully refunded 12315. You can call 12315 to complain, and it takes about a month for a general training institution to refund the fee, but now there is a document that stipulates 15 days. The normal refund of training institutions is generally about a month, or even longer.
In response to this phenomenon, Beijing has stipulated that training institutions should refund all fees in a lump sum within 15 working days according to the original channel.
If the refund is requested on or before the completion of one-half of the class hours of the fee-paid course, the corresponding fee shall be deducted according to the proportion of the completed class hours, and the remaining part shall be refunded in a lump sum according to the original channel within 15 working days. If a refund is requested after the completion of one-half of the training course, the training institution may not refund the fee.
Training institution refund 12315 complaint method
Follow the 12315 official *** on WeChat, and click on I want to complain in the complaint report at the bottom left. Then a page with a complaint notice will pop up, you should read the regulations carefully, click the agree button, and you will enter the specific complaint page.
Call 12315, 12315 is a national consumer complaint report**, so if the training institution does not refund the money, you can call 12315 to complain. 12315 operator in the registration of relevant information, will send staff to the training institution to investigate, there are many cases of consumers on the Internet by dialing 12315 successful refund of related cases, 12315 effectively solve the problem of difficult consumer complaints, can quickly, timely and convenient to accept consumer demands.
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Anonymous users2024-02-11Legal analysis: If the training course is not refunded, you should file a complaint with the consumer association. Students have the right to choose to give up learning, and the training institution stipulates in the contract that it is a standard clause and an overlord clause that cannot be refunded, and there can be an agreement between the training institution and the student, but the agreement cannot violate the relevant laws and regulations.
Consumers have the right to independently choose the operators who provide goods or services, choose the variety of goods or services, and decide whether to buy or not to buy any kind of goods, and to accept or not to accept any kind of services.
Consumers have the right to compare, identify and select goods or services when they choose goods or services independently.
Generally speaking, 20% is deducted. Your situation is unreasonable. >>>More
It has been trained for a long time, then there is definitely no way to get a refund. But if you have never been trained, you can get the money back, but you can't get all of it back, you can only say that you can return it to about 80%.
If the training institution does not refund the money, you can call 12315. >>>More
Zebra vision, devilish practical training, can really learn things.
The first thing is to let the surrounding crowd know about the existence of this training school. The signboard of the training school should be obvious, so that others can see at a glance and see that the place is real and not fictional. In this way, friends who have needs will look at it and may go in to consult, and friends in the education industry know that the guests who enter the door generally have needs, at least one more opportunity. >>>More