How to report if the training institution does not refund the money?

If the training institution does not refund the money, you can call 12315.

March 15, 1999, in order to effectively solve the majority of consumers"It's hard to complain"The State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, has opened a special 12315 consumer complaint report in the country. Relying on 12315**, the industrial and commercial administrative organs at all levels across the country have established a 12315 consumer complaint and reporting service network with modern information technology as the main means, integrating acceptance, investigation and supervision, and covering urban and rural areas across the country.

On February 28, 2019, the official website of the State Administration for Market Regulation of the People's Republic of China issued the "Opinions of the State Administration for Market Regulation on Integrating and Building the 12315 Administrative Law Enforcement System to Better Serve Market Regulation and Law Enforcement". Before the end of 2020, the original complaints and reports of industry and commerce, quality inspection, food and drugs, prices, intellectual property rights, etc., will be unified into 12315**, and market supervision complaints and reports will be provided with a number of 12315.

Beijing Consumer Association**No one has taken the estimate**.

I signed up for a dance training class and signed a contract, but I haven't been to study once, and I was told that it was overdue.

Training institutions do not refund money, and they are most afraid of 12315 reports.

Training institutions, education and training institutions for the purpose of improving ability, cultivating skills, academic education, certification training, etc., need to have the requirements of the site and the requirements of teachers, and need to be certified by the competent department of education and obtain the qualification of social forces to run a school before they can operate, and their training courses need to be accounted for and reported to the education department for approval, and the increase in courses or change the fees need to apply to the education department and obtain approval before it can be changed.

Parents should pay attention to the following points when choosing a training provider:

1. Please choose a formal education and training institution. Formal education and training institutions must hold licenses such as the "People's Republic of China Private School Running Permit", "Industrial and Commercial Business License" or "Private Non-enterprise Unit Registration Certificate", and hang the private training school's public notice board in a conspicuous position in the training venue.

The notice board must contain the school license, legal person registration certificate, fee standard, teacher information, training plan that has been reviewed and recorded, and the "Ten Strict Prohibitions" commitment letter, etc., and accept social supervision. Parents can keep up to date with the relevant information before paying the fee.

2. Please stay away from illegal education and training institutions. At present, there are two types of illegal training institutions in the market: one is established without the approval of the education administrative department; The first category is registered with the industrial and commercial department, but can only carry out educational consulting services.

Due to the lack of approval by the education administrative department and the lack of supervision by the relevant departments, these illegal training institutions have no way to protect their rights once economic disputes and safety accidents occur. Therefore, parents must pay great attention to avoid damage to their own rights and interests.

3. The institution signs a training service agreement. Through the signing of the agreement, the rights and obligations of both parties are clarified, including the objectives, content, time, teachers, fees, refunds, liability for breach of contract and dispute resolution methods.

Fourth, please pay attention to a few details. First, whether the training institution's school premises, facilities and equipment comply with safety, fire protection, health, environmental protection and other regulations; Second, teachers in training institutions should have corresponding teacher qualification certificates, coach certificates, art and sports counselor certificates and other practitioner qualification certificates; Third, the institution shall issue the bills prescribed by the state after the fee, and the one-time fee shall not exceed three months.

5. Please look at off-campus training objectively and rationally. The key to academic growth is to let children focus on school classroom teaching and develop the ability to think and learn independently. Parents should rationally look at the role of their children's extracurricular training, and should rationally choose extracurricular training to meet the needs of their children's personality development.

You can't detach yourself from the reality of your child and blindly follow the herd.

VI. While parents rationally choose off-campus training institutions, off-campus training institutions should also strengthen industry self-discipline and implement the requirements of the administrative departments for education for off-campus training institutions.

Hello, I am Mr. BUT, and I have provided consulting services to nearly 3,000 people, with a cumulative service time of more than 5,000 hours! I've seen your question, and I'm sorting out the answer, it will take about three minutes, so please wait a little longer If my answer is helpful to you, please give it a thumbs up, thank you [Happy].

Hello, happy to answer your questions.

First of all, you haven't saved the receipt, if you save the next steps will be easier to do. I would like to share with you my experience of successful rights protection.

1. 12315 (consumer complaint hotline).

2. Administration for Industry and Commerce.

3. 12345 (city ****).

The third step is the most effective, which is originally very passive, and the refund time is delayed for 10 working days without reason. As a result, I called ** today, saying that I would be able to retire tomorrow, and the Ministry of Education came to say hello.

I hope it helps

Is it most useful to ask questions and call 12345 city ****.

Is there any other good way to deal with it?

All three are official to the state and will not be ignored.

Why do you want to get a refund of your tuition fee?

The three you said are enough, the training session record can prove that you did not finish their class, and the person in charge of the refund application has signed, which is more stable.

Question: Because the teacher has changed 6, and now the teacher is gone, and there is a double reduction, and the training center is about to close, so I have to return.

Question: There is no free course, so there is no controversy about how much money is refunded in the class time.

Training institutions are most afraid of not returning moneyConsumer associationsComplaints.

Students have the right to choose to give up their studies, and the training provider stipulates in the contract that no refund is a "standard clause".

There can be an agreement between the training institution and the trainee, but the agreement cannot violate the relevant laws and regulations.

Students or parents can coordinate refunds by providing the basis for payment and written materials.

The so-called consumer complaint refers to the written or oral objections, claims and requests for solutions to the problems raised by consumers who need to purchase or use goods or receive services for daily consumption, and who have a consumer rights dispute with the operator. Consumer associations accept consumer complaints and implement the principle of territorial jurisdiction as the mainstay, supplemented by hierarchical jurisdiction

1. Complaints against consumers shall be handled by the county-level consumer association or its subordinate branch where the respondent is located; Where the location of the respondent is inconsistent with the place of habitual residence, the county-level consumer association or subordinate branch of the place of habitual residence is to handle it.

2. Where the case involves two or more county-level jurisdictions, it shall be handled by the common consumer association at the next higher level (municipal or provincial).

3. If the case involves more than two municipal-level associations, the provincial consumer association shall handle it; Provincial consumer associations may entrust the handling of complaints that have already been accepted to any consumer association within their jurisdiction that is related to the facts of the case.

Summary. It depends on the terms of the contract, whether it is an overlord clause, if it is not an overlord clause, it is effective to complain to the consumer association.

Dear, there are many channels for training institutions to complain if they do not refund money. You can directly complain and report to the local industrial and commercial department, or call 12315 to complain and report. You can also pay attention to the black cat on WeChat to complain about the lack of a flat and trembling state, and complain on the black cat complaint platform.

It is generally recommended that you report directly to the local industrial and commercial department, so that the efficiency will be higher.

If the educational institution signs a contract and says that the registration is successful, the money will not be refunded, and it is also effective to complain to the consumer association?

It depends on the terms of the contract, whether it is an overlord clause, if it is not an overlord clause, it is effective to complain to the consumer association.

Didn't quite understand what.

It means that if this clause is only beneficial to one party, if this clause is only beneficial to one party, it is unfair to belong to the overlord clause to make the silver mess, so your rights and interests will be protected.

How long does it take to solve the problem?

If it's fast, it will take three to five days, and if it's slow, it may take more than half a month. This depends on the specific situation.

If the training institution is an illegal school-running unit and does not have the qualifications to run a school by social forces, it shall be reported to the local industrial and commercial bureau for punishment in accordance with the law, and the illegal gains shall be returned in full; If a refund is requested on the basis of contracts and agreements, legal training institutions in general provinces will have an enrollment agreement, including relevant provisions on withdrawal, and the refund will be clearly stated in the agreement between the two parties; If the institution is a legal school-running unit, the local education bureau should have supervision, so if you are not satisfied with the refund, you can directly complain to the education department and the civil affairs department, because the legal school-running unit is a private non-enterprise unit; You can complain to the local price bureau, if the price department does not file the tuition fees in accordance with the law, the tuition fees are also illegally collected.

How to report if the training institution does not refund the money?

If the training institution is an illegal school-running unit and does not have the qualifications to run a school by social forces, it shall be reported to the local industrial and commercial bureau for punishment in accordance with the law, and the illegal gains shall be returned in full; If a refund is requested on the basis of contracts and agreements, legal training institutions in general provinces will have an enrollment agreement, including relevant provisions on withdrawal, and the refund will be clearly stated in the agreement between the two parties; If the institution is a legal school-running unit, the local education bureau should have supervision, so if you are not satisfied with the refund, you can directly complain to the education department and the civil affairs department, because the legal school-running unit is a private non-enterprise unit; You can complain to the local price bureau, if the price department does not file the tuition fees in accordance with the law, the tuition fees are also illegally collected.

The Education Bureau said that it can only coordinate, not force ......After the coordination, there will be no refund, and what should you do about how the refund was signed in the original agreement, according to the agreement.

1. Complaints against private education and training institutions can be lodged with the local Civil Affairs Bureau and Education Bureau.

2. Complaints against official education and training institutions can be lodged with the local human resources and social security bureau or relevant departments of the education bureau.

3. No matter what kind of educational institution has illegal acts, it can be reported through the "315" Consumer Voice" platform.

4. Safeguard their legitimate rights and interests in accordance with the law through judicial channels.

Points to note: 1. Negotiate directly with the person in charge of the institution, which can be the legal representative or the principal of the branch, and do not always negotiate with the sales staff or academic staff below, the effect is not good and it is a waste of time.

2. In the process of negotiation, it is necessary to have something to say, be reasonable, and strive for reason.

3. In the process of negotiation, it is necessary to grasp the pain points and key points, such as false publicity, unqualified schooling, private account collection, non-invoicing, etc.

4. Negotiation and complaint are used together, negotiation and litigation are used together, sometimes a ** of the competent authority is more effective than anything else, and sometimes the money is refunded immediately after receiving a summons from the court.