Interpersonal communication Talk about topics of interest to customers

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I am glad to answer for you, and customer communication need to pay attention to four points 1, avoid arguing that salespeople in communication with customers, always do not forget their profession, what your identity does. You must know that arguing with customers will not solve any problems, but will only incur disgust from customers. If you deliberately go into a heated argument with a customer, even if you have the upper hand, you win, and you have left the customer speechless, blushing, and self-conscious, you are happy and happy, but what do you get?

It's losing customers and losing business. 2. Do not question salespeople when communicating with customers, they should understand and respect customers' thoughts and opinions, and never talk to customers in the form of questions. Talking to customers in a questioning or interrogating tone is a sign that the sales staff do not know how to be polite, a reflection of disrespect, and the most hurtful to the customer's feelings and self-esteem.

Remember! If you want to win the favor and appreciation of your customers, don't ask questions. 3. Do not order the sales staff to show a little smile, be kind, speak softly, and speak softly when talking to customers.

Always remember that you are not ——— customer's leader or superior, and you have no authority to dictate, give orders or give instructions to your customer. 4. Don't show off When communicating with customers about themselves, you should introduce yourself realistically, just praise a little, never get carried away, boast about yourself, show off your origin, knowledge, wealth, status, performance and income, etc. This will artificially create a gap and distance between the two sides.

You must know that between people, the head and the head are the closest; Pocket-to-pocket is the farthest. Remember, your wealth is yours; Your status is temporary and belongs to your organization; And your service attitude and service quality belong to your customers and are eternal.

Customer's hobbies.

Topics related to the news:

Share with customers what they have seen and heard after a business trip or trip.

Talk about customer promotions.

Talking about the customer's family: Of course, this also requires preliminary investigation, such as understanding through colleagues in the customer's company, and collecting information about the customer in various ways in order to say what the customer likes to hear.

Topics related to customer work.

In addition to the above seven topics, there are dozens of topics, such as: holidays, fellow villagers, classmates, human nature, food, travel, natural disasters, economy, art, housing, fashion, skills, health, television, traditions, legends, experiences, dramas, recent developments, birthdays, movies, cars, companies, home cooking, etc.