As a front desk, how to make yourself professional

I have no relevant work experience, but I often travel to stay in hotels and have more contact with the front desk, so I sketch a professional front desk from the customer's perspective. I can't see whether it's a bank, a hotel or a front desk in the title, except for their respective business knowledge and different scopes, they have more commonalities.

Let's talk about my views at the front desk of the hotel, please correct the inappropriateness.

First of all, from the dress, the work clothes should be changed and ironed frequently, and their body should look spiritual.

Secondly, practice a face that no longer smiles all the time, so that the smile is not toothy, just right, and enhance the ability of communication, coordination and organization.

Thirdly, in terms of language, you should practice speaking fluent Mandarin, in addition, read relevant books, master relevant professional professional terms, such as, sir, what other services do you need You wait a minute, I am helping you to check.

Fourth, proficient business, no matter what aspect of the hotel the customer consults, you can give a satisfactory answer, which requires you to continue to be familiar with the basic situation and operation process of the hotel.

Fifth, imagine yourself as a very professional front desk every day, and you will quickly become the image you want.

The front desk is a service job, so avoid being serious and rigid. To be relatable, smiling is a must. And be patient. The front desk of many companies is equipped with work clothes, if not, then the dress should be more formal and decent. Good luck.

The front desk is mainly used for ** answering, customer reception, cleaning, etcAccept the work arrangement of the Administration Manager and assist the Personnel Clerk in other tasks of the Administration Department. Professional words can only start from this convenience, **answer, you need to be familiar with the general situation of the company, customer reception to have good etiquette

Accept the work arrangement of the administrative manager and assist the personnel clerk in other tasks of the administration department, you will be familiar with the workflow of administration, etc.

It is recommended that you do your own workflow and arrange the order of the first thing to the last thing at work every day to leave a good space.

The girls are more attentive, but they are not attentive. So you have to be more focused when you're doing things, do one thing well and then do the next.

Don't be overjoyed by the amount of work, take it easy.

And then there's the ability to be a little bit of a bit of flexibility when doing these things, and not to be disrupted by the outside world... This is important!!

The first is politeness, as a front desk job, smile at every customer, do not judge people by appearance, do not say anything disrespectful, see guests to be polite, words as easy to understand as possible, do not have any verbal sarcasm, verbal attack, or attitude is ruthless, work annoyance to spread anger on customers.

Second, the demeanor is elegant, the gestures must be standardized, the company will have the corresponding training and instructors, the posture is correct, the behavior is generous, and there must be certain rules for walking, sitting and standing.

Third, improvisation, as a front desk work, may not meet what kind of guests, some deliberately difficult, there are also ruthless and unreasonable, so we must learn to adapt with the group machine, to respond to all changes, as much as possible with their own temperature to influence the customer's attitude.

Fourth, full of energy, this shows the image of a chichivalric company, now you are not working alone, but the core respect represents the overall appearance of a company, so you must have full of energy to work. Thank you!

The first is politeness, as a front desk job, smile big lead skin to face every customer, do not judge people by appearance, do not say anything disrespectful, see guests to be polite, words as easy to understand as possible, do not have any verbal sarcasm, verbal attack, or attitude is ruthless, work annoyance to spread anger on customers.

Second, the demeanor is elegant, the poor gesture must be standardized, the chiropractic company will have the corresponding training and instructors, good posture, generous manners, walking, sitting and standing to have certain rules.

Third, improvisation, as a front desk work, may not meet what kind of guests, there are deliberately difficult, there are also ruthless and unreasonable, so we must learn to adapt to the situation, to respond to all changes, as much as possible with their own temperature to influence the customer's attitude.

Fourth, full of energy, this shows the image of a company, now you are not working alone, but on behalf of the overall appearance of a company, so you must be full of energy to work. Thank you!

Reception reception. Job Responsibilities (1) The front desk of the company is the face of a company, which can be called the first face of the company, and the work of the front desk occupies an important position in the entire operation chain of the company. The work of the front desk is related to the overall image of the company and the quality of business development, and even the success or failure.

The company's front desk has a lot of contact with information, which has trained a person's ability to analyze and solve problems, and can make a person grow rapidly in a short time. Therefore, the work of the front desk is an opportunity for individuals to exercise, and the work content of the front desk is hereby stipulated as follows, and each front desk must be strict with itself. 1. Customer reception and service 1. Responsible for the reception of visiting customers, including giving up seats for customers, handing tea, consulting customers' intentions to visit, and registering customer visits.

Fill in the "Visit Register") 2. After the customer is seated, take the initiative to pour water for the customer and say: Please drink water. After the customer leaves, clean up the water cup and garbage in time, and put the company information back to the original place.

3. If there are salesmen to our company, they should be stopped in time, and their information can be left behind and not allowed to enter the office area. If the manager of ** and the manufacturer visits, it should be reported first, and after getting permission, it will be led to the manager's office. 4. Responsible for the answering and transfer of the front desk service, do a good job of calling and consulting, and carefully record and convey important matters to relevant personnel, without omission or delay.

5. Responsible for receiving external letters and materials every day, and correctly transferring them to the corresponding departments. Responsible for putting the ** paper on the newspaper shelf and putting the old newspaper in the designated place. 6. Responsible for collecting the recycled paper from the photocopier and printer and placing it in the designated place for other uses.

7. Manage drinking water, register and issue water tickets. 8. Company computers, printers, and fax machines.

and other printing equipment, if a fault is found, notify the maintenance personnel or supplier to repair it in time to ensure the normal use of the equipment. 9. Responsible for the sanitation and desktop placement of the company's front desk.

Don't worry too much, be generous, don't just ask, be confident, and believe that you can do well. Here is the work content of the front desk of another company, you can pay attention to it in combination with your own situation and the company's situation:

Job description. 1. Answering and transferring at the front desk, do a good job of calling and consulting, and carefully record and convey important matters to relevant personnel;

2. The company and the insurance bureau OA system send and receive documents, written documents, as well as external documents, the company's mail receiving, distributing, and conveying work;

3. Print and copy office documents, send and receive faxes, and make office documents;

4. The fingerprint registration of new employees is recorded, and the attendance is counted every month;

5. Cleaning of the general manager's office and conference room;

6. Storage and receipt of office supplies and gifts;

7. Check the use of office facilities in a timely manner, and contact after-sales service to maintain office facilities such as copiers and printers from time to time; Regularly check the use of bottled water in the organs, and request the delivery of water in a timely manner.

8. Collect and sort out the quarterly general manager's office allowance bills, the company's greening expenses, and classify and sort out the company's express delivery fees, office supplies, computer consumables, water and electricity, air conditioning expenses, and other bills delivered by the leaders every month, timely report the accounts, and the statistics of the company's operating expenses at the end of the year;

9. Write the company's news information and report it to the head office, report the market monitoring information to the Insurance Regulatory Bureau every Tuesday, and submit credit information to the Insurance Regulatory Bureau at the beginning of each month. Monthly statistics on the score of news information submission by various departments and central branches;

10. Review the news information submitted by the central branch, and publish and manage the company's internal news and articles;

11. Organize and register the company's external communications, archive paper documents, and form electronic files. Classify the electronic documents generated in the OA system, print them into paper versions, and archive them.

Down-to-earth and serious, courteous to others, beautiful looking.