What is the best tracking service? How to track the service to the customer? Do you know?

Sometimes I think about it in a different role, think about what others can't think, and I can ask others to solve problems everywhere.

The difference between timely tracking and follow-up is that timely tracking refers to the follow-up and reporting of this good newsTimely follow-up means keeping track of the development of the incident and taking corresponding measures to deal with the situation.

For professionals, there are two things that need to be solved the most: external timely follow-up and internal progress management. The premise of effective communication is to recognize that "communication" is part of the job, and then to cultivate "follow-up" as a workplace rule.

This state not only makes you more comfortable at work, but also greatly improves the efficiency of the whole team.

Progress management is more about establishing a long-term work model for individuals, and finding a breakthrough in "improving efficiency and coping calmly" in disorderly and repetitive work. Such a virtuous cycle will also skyrocket as you win more work and add value.

Paraphrase. It is also a customer management system.

Generally refers to the communication with customers, the cognitive attitude of customers who are selling products, and when they can make a deal! Accurately grasp the market and customer mentality, and analyze and answer existing questions for customers! It also paves the way for the final deal!

The short message sent can highlight the company's "products, ** and services" and highlight it. Too much is said, and lies become truth! - Customers will feel the same way!

Insist on letting Senzhi send short messages every week, and the benefits will be gradually reflected and increasingly reflected, but don't send short messages to customers, and don't consider sending flying letters to customers, and few customers are willing to communicate with you Feixin files, **email to customers, the effect is worse. Sending emails to customers one by one also doesn't work well. Why?

Because everyone on earth knows that you don't need to pay for it yourself to send emails to customers; And sending a text message, no matter what, you will shell out 1 dime out - the customer will naturally value you when he sees that you have spent money, because he feels that you value him very much! That's the difference between sending emails one by one and texting messages one by one. Now I send a text message to one or two hundred customers every weekend, and it takes a few hours, but it works really well!

The principle of customer tracking is to contact customers "proactively", rather than "passively" waiting for the customer's call. For example, many marketers send product information or emails to customers, and then they start to "wait for the rabbit", hoping that customers will take the initiative to contact us.

The author never follows this "passive rule", but actively communicates with customers, asking customers whether they have received our product information, or whether they have received our emails, what questions or needs do we have about our products and technologies, and what do we need to do? The benefits of this are very obvious: on the one hand, it expresses our sincerity and service attitude, respect and value customers; On the other hand, it is also convenient for us to understand the real needs of customers at any time, grasp the progress of business cooperation, and make decisions in an orderly manner. Meantime.

It also avoids that sometimes customers do not receive our product information or emails, resulting in information asymmetry, and customers cannot contact us. In the real society, customers are often unable to, or did not receive our product information and emails in time, if we can not actively contact customers, then customers will not take the initiative to contact us! Insist on communication and contact with customers.

Tracking customers is a full range of sliding base, multi-form tracking customers, whether it is **, SMS, or QQ, MSN, email, etc.; In short, the author will ensure that at least 1 communication and contact with important customers every week, which can not only show our respect and attention to customers, but also remind customers of "our existence", once customers have real needs, the first thing will think of us! Keep doing it, it's victory! Insist on sending text messages to key customers every weekend.

This is the core of the author's customer tracking. The author will send greeting messages to all key customers (including customers who have signed orders, customers who are about to sign orders, customers who focus on tracking, and more important customers who need to be tracked for a long time) every weekend, and more specifically, every Friday night. <>

Short message requirements for sending to customers: Short messages must be sent one by one. It must not be given to the customer, otherwise it is better not to send it.

Short messages sent are strictly forbidden with typos or obvious punctuation errors. Send a short message, signed "**company)**employee's name)" at the end, so that some customers don't know who sent him the message. The tone of the short message sent must be very polite.

It begins with "**General (secretary, dean, etc.), hello! "The whole text message looks like a very polite, modest, low-profile language, so that customers can feel our sincerity and service. The short message sent is concise and to the point, which can appropriately explain the advantages of the company's products and services, highlight the key points, and express the meaning in place.

The short message sent is specifically marked as "If you have any needs and questions, please feel free to call us"; Don't ask about specific product needs, as this will be snobbish and make customers feel uncomfortable on weekend days.