How to complain if the freight insurance does not make a claim? What are the reasons for the failure

Freight insurance does not make a claim, and you can make a complaint on the platformFor example, you can directly find the official customer service on the "My**" page for consultation and complaints.

Suggestion: Freight insurance is not all cases will be claimed, for example, although it supports the replacement after confirming the receipt, but because there is no logistics order number to fill in the entrance, it is not supported to confirm the freight insurance claim for replacement after receipt, in this case, it is impossible to complain, the buyer can communicate and negotiate with the seller to see if the seller is willing to bear the freight generated by the exchange.

Data ExtensionsWhat should I do if the freight insurance rejection appeal failsMany people** orders have freight insurance, but because of the wrong return tracking number or other information, they encounter freight insurance rejection and fail after submitting an appeal, which is okay at this timeCall the insurance company's customer service** directly to inquire about the reason for the denialYou can also contact **Xiaomi to file a complaint

Freight insurance is mainly for goods that support 7 days without reason to return, when returning, be sure to fill in the correct logistics company, logistics tracking number and other information, so as to avoid claims disputes.

If the freight insurance claim fails, it may be because the buyer has filled in the claim information incorrectly or incompletely, and it is recommended to follow the following process to file an appeal

1. Log in to Personal**, find the failed claim order on the refund after-sales page, and click to enter;

2. Through the refund details page, click "Freight Insurance", contact customer service or call ** to appeal;

3. The customer service will provide a solution and fill in the claim information accurately according to the requirements of the customer service;

4. Make sure that it is correct, submit it, and wait for the result of the claim quietly.

During the refund process, the buyer did not select "Received goods" and "I need to return the goods".”；Instead, you select "Didn't receive the goods" or "No return required";

2. The correct logistics company and tracking number were not submitted, the insurance company will refuse the claim during the review; It is recommended that the buyer resubmit the logistics bill and order number to the insurance company for review.

3. Duplicate claims. For the same seller's products, buyers purchase multiple orders separately and purchase multiple shipping insurance; However, when returning, if the two orders are not returned separately, but the goods of the two orders are returned with a logistics tracking number, you can only get a claim payment (the one that is confirmed by the seller to return the first will receive a claim), because the basic principle of claim settlement is limited to the actual loss and the insured amount.

After the return is successful, the insurance company will review the order, whether it can give a claim, the order review time is 72 hours, please wait patiently.

4. The transaction has been successful, and the buyer has initiated a return and refund after the after-sales rights protection, it is not covered by freight insurance. At present, the freight insurance only covers the return and refund initiated when the transaction is not completed, and the resulting return freight loss will be compensated.

5. The insurance company has objections to the order6. If the claim is not made due to the above reasons, it is recommended that you provide the order number, return logistics certificate, contact**, etc., and contact the insurance company for consultation, and the claims specialist will deal with it for you in time.

If there is no compensation for freight insurance, you can directly make a complaint on the platform, for example, you can directly find the official customer service on the "My**" page for consultation and complaints. It should be noted that not all cases of freight insurance will be claimed, for example, although it supports the replacement after confirming the receipt, but because there is no logistics order number to fill in the entrance, it is not supported to confirm the freight insurance claim for replacement after receipt, in this case, it is impossible to complain, it is recommended that the buyer can communicate and negotiate with the seller to see if the seller is willing to bear the freight generated by the exchange.

You can call the insurance company's customer service ** to complain. However, under normal circumstances, the insurance company will make a claim, so you can contact the seller first to inquire about the situation and deal with it.

Return Shipping Insurance:

At present, it is divided into two categories: return shipping insurance (buyer) and return shipping insurance (seller). The difference is that the buyer pays the insurance premium, which is the buyer's return shipping insurance, and vice versa, the seller's return shipping insurance. In order to solve the disputes between buyers and sellers due to freight expenses in the return of goods, insurance companies have launched return freight insurance products in a timely manner according to the characteristics of online transactions, also referred to as "return insurance", freight insurance".

At present, it is mainly used in the first network commodity trading. Return freight insurance (buyer) is currently only for ** network support 7 days no reason to return goods, the buyer can choose to insure when purchasing goods, when the return occurs, within 72 hours after the end of the transaction, the insurance company will be agreed to compensate the buyer's return freight, compensation minimum 4 yuan, maximum 25 yuan. "Return Shipping Insurance (Seller)" refers to a service in which the insurance company provides insurance for one-way freight costs incurred due to returns when the buyer and seller make a return request.

Return Shipping Insurance (Seller) is currently only available to merchants participating in the "7-day No Reason for Return".

If you refuse to claim freight insurance, search for "Ant Insurance" on the homepage and enter the page, then click "My-My Freight Insurance Benefits-Latest News" to enter the dynamic details page; If there is an entrance, you can appeal the claim.

Returns occur on purchases. If the merchant is covered by freight insurance. An order will be covered by shipping insurance once. There is a maximum limit on reimbursement fees. Negotiate with the merchant before returning the product. If the shipping fee is not refunded after the return. You can complain to the customer service of the shopping platform.

There are three reasons why freight insurance claims fail:

1. Filling in the wrong logistics information may lead to the failure of the claim;

2. In the case of repeated claims, the freight insurance will fail to settle the claim;

3. If there are abnormal transaction behaviors such as false transactions, it will also lead to the failure of freight insurance claims.

If the shipping insurance is denied, you can find the order of the corresponding product on the **[My Orders] page, and then click [Shipping Insurance] on the order details page of the order, and then click [Rejection Appeal] to reapply for a claim after entering the return shipping insurance page.

Return shipping insurance is an insurance service, and the following conditions must be met in order to get a claim for freight, and beyond the insurance coverage will result in the inability to get a claimBefore confirming the receipt, that is, when the transaction has not been successful, initiate a return and refund application. 2.

After the seller agrees to your refund request, you need to fill in the correct return tracking number, if you do not fill in the tracking number or fill in the tracking number incorrectly, you will not be able to get a claim. 3.After the refund shows "Refund Successful", the insurance company will process it within 72 hours, and the compensation amount will be directly refunded to your Alipay account or Yue Bao after confirming the claim, and you do not need to do anything.

Extended information: If the freight insurance claim fails, it may be because the buyer has filled in the claim information incorrectly or incompletely, and it is recommended to follow the following process to file an appeal

1. Log in to Personal**, find the failed claim order on the refund after-sales page, and click to enter;

2. Through the refund details page, click "Freight Insurance", contact customer service or call ** to appeal;

3. The customer service will provide a solution and fill in the claim information accurately according to the requirements of the customer service;

4. Make sure that it is correct, submit it, and wait for the result of the claim quietly.

How to cancel Seller Shipping Insurance:

1. Enter the seller center of **.com.

2. Find "Store Management" - Merchant Guarantee" on the left side

3. At the bottom of the seller's freight insurance, there is an "Apply for Withdrawal".

4. After selecting the reason, click "OK" and you're done.

Operating environment: Huawei nova7se cdy-an20

**Mobile version number:

The appeal process after a freight insurance denial is as follows:

2.On My Page, click "Ant Insurance" to enter the page;

3.Click "My Policy" in Ant Insurance to see the insurance that has been denied a claim, and click on the rejection appeal;

4.Finally, we will be asked to fill in the purchase information, and click submit after the information is written.

Extended Material: Freight Insurance.

1.Freight insurance is now only for online shopping 7 days without reason to return goods, the buyer in the event of a return, within 72 hours after the return payment is settled, the insurance company will pay the buyer's return shipping costs according to the agreement.

2.The biggest feature of freight insurance is that it is convenient to insure, fast claim settlement, low premium, no need to report or underwrite, and the claim payment will be paid directly to the buyer's Alipay account within 72 hours after the successful return.

3.Freight insurance is an insurance product that has emerged in the online shopping boom, which can solve the problem of returning goods after we buy unsatisfactory goods, and to a certain extent, help sellers and sellers avoid buying and selling risks.

4.Whether you need to pay for the freight insurance depends on the way the buyer sends the product back, and there are two situations:

5.After the buyer applies for a return in the ** background, with the permission of the seller, he can directly return the order information and make an appointment with the courier to pick up the parcel, and the courier will pick up the parcel within the agreed time, and the freight will be directly deducted from the freight insurance, and there is no need to pay it yourself.

6.Buyers choose the courier company to send back the goods according to their own situation, and do not operate through the ** background process. In this case, the buyer needs to pay the shipping fee in advance and wait for the seller to receive the goods, and after confirming that it is correct, the insurance company will refund the freight insurance to the Alipay account bound to the seller.

It should be noted that freight insurance and freight are not the same, and the actual amount of the two will be different.

7.Because freight insurance is a compensatory insurance to compensate for the loss of freight when the buyer returns the goods, the claim amount is calculated by the system according to the address distance between the buyer and the seller, so it is not a full claim.

Operating environment: Alipay Redmi K30Pro

You can call the insurance company's customer service ** to complain. However, under normal circumstances, the insurance company will settle the claim, you can contact the seller first, inquire about the situation, and deal with the return freight insurance: it is currently divided into two categories: return freight insurance (buyer) and return freight insurance (seller).

Extended information] 1. Return (sale) freight insurance is a kind of freight insurance, which is divided into two categories: return freight insurance (buyer) and return freight insurance (seller), the freight insurance will automatically become invalid after the transaction is successful, and the freight insurance is generally between 10 yuan and 25 yuan, calculated according to the distance and the weight of the product.

2. In order to solve the disputes arising from the freight expenses of buyers in the return of goods, the insurance company has launched a return freight insurance product in a timely manner according to the characteristics of online transactions, also referred to as "return insurance". Return shipping insurance (buyer) at this stage only for ** network support 7 days no reason to return the goods, buyers can choose to buy the goods, when the return occurs, within 72 hours after the refund is completed, the insurance company will be agreed to pay the buyer's return freight.

Third, in the era of online shopping, postage has become a major bottleneck in the development of e-commerce, restricting the cost of online merchants, in online shopping, because there has always been a dispute or concern about who will bear the freight when returning the goods, in the current refund transaction disputes, 42% of them are due to the inconsistency of the negotiation between the buyer and the seller on the return postage, which adds a lot of unnecessary trouble to the after-sales problem.

4. The freight insurance has been successfully insured, and the insurance liability takes effect. If a return occurs during the transaction, the system will automatically initiate a claim application after the return is completed, and the claim payment will be directly paid to the buyer's Alipay account after 72 hours. Note:

The customer needs to fill in the correct return logistics information for review; Replacement is not covered by the claim; Returns and refunds for after-sales rights cannot be claimed.

5. Article 5 During the insurance period, when the online shopping behavior occurs, due to the inconsistency between the physical object and the online display or other reasons agreed between the policyholder and the insurer, the buyer or the consignee returns the goods within the return period agreed by the buyer and the seller, and the seller allows the buyer or the consignee to return the goods and promises to return the payment, the insurer shall compensate for the return freight agreed in the insurance policy.

6. When concluding an insurance contract, if the standard clauses provided by the insurer are adopted, the insurance policy provided by the insurer to the policyholder shall be accompanied by the standard clauses, and the insurer shall explain the contents of the insurance contract to the policyholder. For the clause exempting the insurer from liability in the insurance contract, the insurer shall, at the time of conclusion of the contract, make a reminder sufficient to attract the attention of the policyholder on the insurance policy, insurance policy or other insurance certificate, and make a clear explanation to the policyholder in written or oral form of the content of the clause; If there is no reminder or clear explanation, the clause shall not be effective.

Summary. Pro, the complainant can complain to the local market supervision department for consumer rights disputes through this platform. The term "complaint" as used in this platform refers to the act of consumers who need to purchase or use goods or receive services for daily consumption, and have a consumer rights dispute with business operators, and request the market regulation department to resolve the dispute, but it is not necessary to purchase or use goods or receive services for daily consumption.

or where it cannot be proved that there is a consumer rights dispute with the respondent, the market regulation department will not accept it, so it may file a complaint, but whether the market regulation department accepts it must depend on the specific circumstances.

Hello, dear, "you can call the customer service of the freight insurance company** to complain." However, under normal circumstances, the insurance bridge company will make a claim, you can contact the seller first, inquire about the situation in Minting, and deal with the return freight insurance in the socks: it is currently divided into two categories: return freight insurance (buyer) and return freight insurance (seller).

Dear, if the freight insurance does not win the reputation, you can make a complaint on the platform. For example, you can directly find the official customer service on the "My**" page for consultation and complaints.

Suggestion: Freight insurance will not be claimed in all cases, for example, although it supports the replacement after confirming the receipt, but because there is no logistics order number to fill in the entrance, it is not supported to confirm the receipt of the replacement of the freight insurance claim sold high, in this case, it is impossible to complain, the buyer can communicate and negotiate with the seller to see if the seller is willing to bear the freight generated by the exchange.

Pro, the complainant can complain to the local potato field supervision department for consumer rights disputes through this platform. The term "complaint" as used in this platform refers to the act of a consumer who needs to purchase or use goods or receive services for daily consumption, and has a consumer rights dispute with several brothers, and requests the market regulation department to resolve the dispute, but it is not necessary to purchase or use goods or accept services for daily consumption. or where it cannot be proved that there is a consumer rights dispute with the respondent, the market regulation department will not accept it, so it may file a complaint, but whether the market regulation department accepts it must depend on the specific circumstances.

Call 12 345** for feedback.