What does freight insurance mean in a claim, and what does freight insurance mean?

If the shipping insurance automatically starts the claim process after you apply for a refund, it will arrive 72 hours after the seller pays you. It will be refunded to your Alipay balance or Yue'e Bao.

, there is Yue Bao, priority to return to Yu Yu Bao.

Extended information: freight insurance compensation means that ** shopping on the shopping platform, the merchant will give away freight insurance, if not gifted, consumers can also buy freight insurance, which can protect consumers if the goods are returned and exchanged and the freight is generated, then the freight insurance can be compensated. Generally speaking, the compensation of freight insurance is based on the first cost of express delivery between the merchant and the consumer, so there may be inconsistencies between the claim and the actual freight paid by the consumer.

Freight insurance is a type of freight insurance, which is divided into return shipping insurance.

buyer) and Return Shipping Insurance (Seller), the shipping insurance will automatically expire after the transaction is successful. If the consumer has a need to return or exchange the goods, they can first pay the freight to return the goods to the merchant, and after the merchant receives the goods, the freight insurance will make a claim for the actual freight paid by the consumer. However, the freight insurance claim is not paid according to the actual cost paid by the consumer, but will be paid according to the first kilogram of the express delivery fee for the distance between the consumer and the merchant, so there may be inconsistencies between the claim and the actual amount advanced by the consumer.

In order to solve the disputes arising from the freight expenses incurred by the buyer in the return of goods, the insurance company has launched the return freight insurance product in a timely manner according to the characteristics of online transactions, also referred to as "return insurance". Return shipping insurance (buyers) at this stage is only for **.com, which supports 7-day no reason to return.

When the return occurs, within 72 hours after the refund is completed, the insurance company will reimburse the buyer's return shipping cost as agreed.

In the era of online shopping, postage has become a major bottleneck in the development of e-commerce, restricting the cost of online merchants, in online shopping, due to the fact that there has always been a dispute or concern about who will bear the freight when returning the goods, in the current refund transaction disputes, 42% of them are due to the inconsistency of the negotiation between the buyer and the seller on the return postage, which adds a lot of unnecessary trouble to the after-sales problem. After 6 months of research and analysis, Huatai Insurance.

Launched a special insurance product for online transactions: return freight insurance, on November 9, 2010, officially landed on the ** network for sale.

If the claim is automatically made after the return is successful, no operation is required.

Claims for purchased freight insurance can be claimed in the following scenarios:

1. Before the transaction is successful, initiate an application for return and refund;

2. After the seller agrees to your refund application, you need to fill in the correct return tracking number;

3. After the refund shows "refund successful", the insurance company will approve and process it within 72 hours, and the compensation amount will be directly returned to the buyer's Alipay account after the claim is confirmed.

Return (sale) freight insurance is a kind of freight insurance, divided into two categories: return freight insurance (buyer) and return freight insurance (seller), the freight insurance will automatically expire after the transaction is successful, and the freight insurance is generally between 6 yuan and 25 yuan, calculated according to the distance and the weight of the product.

To put it bluntly, freight insurance is a freight subsidy, but it takes effect in the case of your return, that is, when you return the goods, you pay the freight first, and then after the seller receives the goods, the freight insurance will hit your Alipay again.

Return shipping insurance (seller's version) refers to a service in which the insurance company provides insurance for the one-way shipping cost incurred due to the return when the buyer and seller make a return request.

This service is purchased by merchants who join the consumer protection service and pay a deposit, sellers (except air tickets, hotels, and direct charging sellers), and buyers of unknown products, and after the return and refund are successful, the insurance company will directly transfer the claim amount to the buyer's Alipay account.

Return Freight Insurance (Buyer's Version) According to the characteristics of online transactions, the return freight insurance product is launched in a timely manner, also referred to as "return insurance".

For the purchase of goods that support "7 days no reason to return or exchange", the buyer can choose to purchase the insurance product, and when the return occurs, within 72 hours after the end of the transaction, the insurance company will reimburse the buyer's return shipping cost as agreed.

According to the relevant regulations, freight insurance will not necessarily refund the full amount of freight, because the compensation amount of freight insurance is calculated by the system according to the address distance between the buyer and the seller, and it is not how much is actually paid. If the actual amount of freight paid is less than the amount of freight insurance, the full amount of freight can be refunded, if it exceeds the amount of freight insurance compensation Jin Qingying, so that consumers have to bear part of the freight.

In addition, as for the refund of the money for the freight insurance, in fact, the freight insurance purchased by the buyer will usually be returned directly to the buyer's Alipay account after the return is successful, and the user can see it directly by opening Alipay in [My Balance]. It should be noted that ** freight insurance.

Only for 7 days no reason to return.

If the product is not satisfied, you should apply for a return and refund as soon as possible.

Extended information] freight insurance is divided into two kinds, one is the seller's gift, if the seller has joined the freight insurance service, as long as the product is purchased, you can get the freight insurance service, no need for the buyer to purchase separately. The other is that the buyer buys it by himself, and the cost of purchasing freight insurance ranges from a few cents to dozens of dollars. When purchasing freight insurance on your own, the system will evaluate the return and exchange rate, and if the return rate is too high or there are violations, it may not be possible to purchase freight insurance.

Freight insurance coverage timeliness:

The current statute of limitations is that if the seller returns and exchanges the goods within 90 days after the delivery of the goods, the claim can be settled, Tmall.

Regardless of whether the platform confirms the receipt of the goods, the return and exchange can be claimed within the specified time, and the claim can be made before the platform confirms the receipt, and the claim can be made after the receipt is confirmed, only the return can be claimed, and the replacement order does not support the claim for the time being. I remember that in the past, as long as the receipt was confirmed, the freight insurance would be invalid, so the terms of the guarantee of the timeliness will change due to the passage of time, you can click on the shipping insurance in My Orders - View All Orders to view the specific timeliness protection terms.

Freight Insurance Claims:

An order corresponds to a freight insurance, and a freight insurance corresponds to a courier number.

Only one claim is made, one freight insurance multiple express tracking number can only be claimed once, and multiple freight insurance and one express tracking number can only be claimed once.

For example, Xiao Ming placed an order in a certain store and bought two pieces of clothes, he returned one back, and the freight insurance successfully paid him once, and after a few days he returned another one, and then the freight insurance will not pay again. It's still that Xiao Ming, he placed two orders in a certain store, bought two clothes, Xiao Ming didn't like the two clothes, so he put them in a package and returned them together, both orders have shipping insurance, but the insurance company still only paid Xiao Ming once.

Freight insurance. It is usually used for online purchases in the event of a return and refund service, where the insurance company will reimburse the buyer for the shipping cost of returning the product. The following is the specific compensation process of freight insurance:

1. When the buyer takes a picture of the product with freight insurance, the policy will automatically take effect when the product is paid.

2. Before the receipt is confirmed, the buyer can initiate a claim.

3. After the seller agrees to the buyer's return application, the buyer needs to fill in the tracking number of the returned product within 7 days.

4. After the seller confirms the receipt of the returned goods, the refund of the goods will be refunded to the buyer first.

5. After the product is successfully refunded, the system will initiate an automatic review within 72 hours.

6. After the review is passed, the freight will be automatically credited to the buyer's Alipay by the insurance company within 72 hours.

7. Buyers can check the actual amount of freight insurance claims in Alipay bills.

Freight insurance can solve the after-sales problems of e-commerce platforms to a certain extent, in short, freight insurance is a service that insurance companies provide insurance for one-way freight due to returns when buyers and sellers have return requests. The emergence of freight insurance protects the interests of buyers and sellers, and is an insurance product that is beneficial to both buyers and sellers.

If you have purchased shipping insurance, then under normal circumstances, apply for a return refund before the order is confirmed to be received, and fill in the correct return courier number, then after the return and refund is successful, the insurance company will review it within 72 hours, if the review is passed, you can view the claim in the Alipay income and expenditure details. The process is as follows:

1. When the buyer initiates a refund, select the need to return, enter the return logistics order number on the ** network, and return the purchased goods to the seller through logistics.

2. The seller confirms the refund after receiving the goods.

3. The insurance company will verify the buyer's loss within 72 hours after the refund is completed, and pay the claim to the buyer's Alipay account after confirming that the loss is correct. <>

It should be noted that return shipping insurance is insurance, and there is also corresponding insurance coverage:

1. The return freight insurance only covers the freight of the return, and the delivery freight is not guaranteed;

2. The amount of freight claim is fixed, so there will be a situation where the amount of claim obtained is less than the actual return freight;

3. To initiate a return and refund, you can apply for a claim;

4. A logistics tracking number can only apply for one claim;

5. In the case of refund only, no freight insurance claim will be obtained;

6. The correct return order number must be filled, and failure to fill in the return order number or the wrong return number will result in the inability to obtain a claim.

As for how much money you have to lose, you don't have to worry about that. Because the system will judge the amount of compensation according to the distance between the buyer's place of receipt and the seller's place of return, of course, you can also click on the details of the order shipping insurance to view the estimated claim amount.

The calculation method of freight insurance coverage period is mainly calculated from the time of delivery by the seller to the time when the buyer clicks "Confirm Receipt" or the trading platform automatically "Confirm Receipt".

In terms of cargo protection, there is a certain period of time, during which the insurer can compensate for the return of goods during the transaction, according to the amount of claims agreed in the insurance policy. In addition, after confirming the receipt, if one of the parties to the transaction initiates the rights protection and causes the loss of return freight, this is not covered by the freight insurance, I hope to help you.

Shipping insurance needs to be sent back to the merchant after receiving the product to be reimbursed by shipping insurance.

Step 1: Initiate a return request.

When applying for a refund, you must select "Return Refund", not "Refund Only", otherwise the shipping insurance will not be effective. Once the merchant agrees to the refund, the merchant's return address will be displayed on the system.

Step 2: Return the product.

At this time, you need to contact the courier company and pack the goods, preferably in the original packaging. Fill in both the shipping address and the return address to the courier company. After getting the tracking number, fill in the return page at the time of shopping, and the return page will display the logistics information of the return.

Step 3: Merchant receives.

When the returned item reaches the merchant, the refund amount will be returned to your payment account. The system shows that the return was successful. At this time, the claim for freight insurance is initiated.

Step 4: Wait for the shipping insurance to arrive.

Generally, after the freight insurance is approved, the policy amount will generally be credited to the account balance of your shopping platform, remember to check!

The claims process for freight insurance.

1. Apply for a refund. The buyer applies for a refund before the buyer and seller transaction is completed, that is, before the buyer confirms the receipt of the goods.

2. Send the goods. After the seller agrees to a refund, the buyer sends the item back to the seller.

3. Refund from the seller. After the seller receives the returned item, the seller pays the refund to the buyer.

4. Review by insurance companies. The insurance company will complete the review within 72 hours.

5. Pay the claim. After the insurance company approves the claim, the claim payment will be automatically transferred to the buyer's Alipay balance.

Precautions for freight insurance claims.

1. The buyer must apply for a refund before confirming the receipt, and the freight insurance will be invalid immediately after the receipt is confirmed.

2. When the buyer returns the goods, he must fill in the correct return order number on the **, if there is an error or not filled, he will not be able to get the claim payment.

3. A logistics tracking number can only apply for one claim.

PS: How to check the amount of freight insurance.

There are generally two types of payouts.

The first platform pays the freight in advance, and after the seller receives the return, the freight insurance will pay the platform for the freight.

In the second case, the buyer pays in advance, and after the seller receives the return, the shipping insurance will pay the buyer.

The amount of freight insurance paid by different platforms is also different, such as ** compensation of 12 yuan, Douyin compensation of 11 yuan.

Freight insurance is a kind of commercial insurance, and the number of claims will increase, and the premium will increase, so you should choose carefully when buying things, and it is best to choose a merchant who gives away freight insurance. And carefully select the goods to avoid the increase in their freight insurance premiums due to returns and exchanges.

1. Freight insurance is caused by the inconsistency between the buyer and the seller on the return postage, and is generally compensated according to the first cost of express delivery between the buyer and the seller.

Second, if the claim is the same as the actual freight paid by the buyer, then it can be understood that the return is free, if the claim is less than the actual freight paid by the buyer, then the buyer also needs to pay part of the freight.

Extended information: 1. The full name of freight insurance is return freight insurance, which is currently divided into two categories: return freight insurance (buyer) and return freight insurance (seller). The difference is that the buyer pays the insurance premium, which is the buyer's return shipping insurance, and the other way around, the seller's return shipping insurance.

In order to solve the disputes between buyers and sellers due to freight expenses in the return of goods, insurance companies have launched return freight insurance products in a timely manner according to the characteristics of online transactions, also referred to as "return insurance" and "freight insurance". At present, it is mainly used in the first network commodity trading. Return shipping insurance (buyer) is currently only for ** network support 7 days no reason to return the goods, the buyer can choose to buy the goods, when the return, within 72 hours after the end of the transaction, the insurance company will be agreed to the buyer's return freight compensation, compensation minimum 4 yuan, maximum 25 yuan.

"Return Freight Insurance (Seller)" refers to a service in which the insurance company provides insurance for the one-way freight incurred due to the return of goods when the buyer and seller make a return request. Return Shipping Insurance (Seller) is currently only available to merchants participating in the "7-day No Reason for Return".

Second, the main features.

This insurance product has 3 major features:

1.Low premiums: the average expenditure is less than RMB;

2.Easy Insurance: You only need to choose when purchasing goods, and you can pay together with the payment;

3.Fast claim settlement: no need to report the case, no need to provide evidence, and the claim payment will be paid directly to the buyer's Alipay account within 3 days after the transaction is completed.

3. Background of the times.

In the era of online shopping, postage has become a major bottleneck in the development of e-commerce, restricting the cost of online merchants. According to the data provided by **.com, 42% of the current refund transaction disputes are due to the inconsistency of the buyer and seller on the return postage, which adds a lot of unnecessary trouble to the after-sales problem. On July 1, 2010, Huatai Insurance launched the seller's return freight insurance for online transactions, and then launched the buyer's return freight insurance for sale.