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In this case, it is necessary to judge the physical mobile phone after on-site inspection. Samsung phones generally recommend that you send your phone to the nearest service center for testing, and the service center will determine the specific problem, accessories, and whether the phone is within the scope of repair and repair according to the test results**.
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If the phone does not respond or there is a delay in clicking the power button, it is recommended to back up the data in the phone and try to restore the machine to factory settings. If it is invalid, please bring the purchase invoice, warranty card and machine to the Samsung service center for inspection.
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If the power button of your Samsung phone won't turn off, it is recommended that you try it
1.Check if the power button is faulty, you can try it by following step 2.
2.Press and hold the power button of the phone for 8-10 seconds to restart the machine (if it is a built-in battery, please press and hold the power button and the down volume button at the same time for more than 7 seconds to restart the device), and then tap the power button again - click "Power off".
4.If it doesn't work, back up the data in your phone (contacts, multiple files, etc.) and restore your phone to factory settings.
If the problem persists after the above operations, it is recommended that you bring the purchase invoice, three-guarantee voucher and mobile phone to the local Samsung service center for testing by the engineer.
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The mobile phone cannot be turned off, it is recommended:
1. Press and hold the power button of the mobile phone for 8 to 10 seconds to restart the machine, if it is a built-in battery, press and hold the power button and the down volume button at the same time for more than 7 seconds to restart the device, and then tap the power button again and click "Power off".
2. If the machine supports removing the back cover, you can remove the battery and try to reinstall the battery.
3. Remove the SIM card and memory card of the mobile phone and try to shut it down.
4. If it doesn't work, back up the data in the phone and restore the phone to factory settings. If the problem still exists after the above operations, it is recommended to bring the purchase invoice, three-guarantee voucher and mobile phone to the local Samsung service center for testing by engineers.
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The power button is damaged, in which case you need to judge the phone after the actual phone is detected on the spot. The main factor that a normal phone can't turn on is the battery, and the phone's software and hardware will cause it to not turn on. We recommend the following steps for troubleshooting and handling:
1. Try using the cable charger to turn on the power for a while.
2. Take out the SIM card and SD card at the same time, and then press the power button for more than 10 seconds to test if you can turn it on.
3. If you can enter the boot interface, but your phone can't enter the home page, please restart your phone to try. Restart your device by pressing and holding the power button and the volume down button at the same time for more than 7 seconds.
Long press the power button for 8-10 seconds to restart**).
If it still doesn't turn on properly, there might be a problem with the system program or hardware. It is recommended to send ** to the nearest service center for testing.
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There are the following ways to turn on the power button of Samsung mobile phone if it fails:
Replace a mobile phone battery of the same model for testing;
After removing the battery, clean the metal contacts of the battery and the metal contacts of the mobile phone with an eraser, and then press the power button to try;
Take out the SIM card and SD card at the same time, and then press and hold the power button for more than 10 seconds;
If there is a problem with the system program, it still won't turn on;
Problems with the hardware can also affect the boot;
If you can't turn on the phone for a long time, it is recommended to replace a boot button, which can be paid a few dozen dollars in a general repair shop.
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If the keys of the mobile phone are malfunctioning and the Samsung phone has this kind of problem, it is generally recommended to perform the following steps to troubleshoot and deal with it:
1. If you can't use the back button to go back to the previous interface or exit when running a program, it is recommended to click the home button to return to the standby interface and try to re-enter the program.
2. Turn off the phone and restart.
3. If the phone's back button, menu key, recent application button, and home button cannot be used, it is recommended to uninstall and delete the recently installed software.
If the problem persists, it may be a problem with the internal hardware, it is recommended that you bring the mobile phone three packs of vouchers, and send the mobile phone to the nearest dry transportation service center for the engineer to check the machine.
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We recommend that you try the following:
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The mobile phone repair time and the damage to the mobile phone, whether the service center has accessories, such as the mobile phone screen is damaged, the service center has the model screen, you can repair it on the same day, if you encounter difficult problems or no accessories, the time will be longer, the specific time will be judged by the after-sales engineer after checking the machine according to the actual situation. (If you judge that you need to return to the factory, you can apply to the service center for a spare machine).
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