YTO Express transferred my goods to EMS without permission, how to deal with it?

YTO is rubbish.

I send Chengdu to Huizhou, Guangdong.

My shipment was sent on the 10th of this month, and my goods were still in Chengdu on the 14th. This is YTO. My goods did not send away did not give me any **, and, Chengdu here YTO service is extremely bad, from all aspects of the Internet to learn the information, YTO internal foodie people, as long as your goods are better, there is no **, there are people to eat, to sell on the Internet.

These are all complaints that have no way out.

My goods are still in Chengdu on the 14th. I went to them to give me an explanation, their service ** is difficult to enter, generally 20 times to call someone to pick up. Their people are very protective of their own. It's all about teaching you to wait, and it's about the goods are still on the way.

I asked them to send me air freight, and when they sent it, they promised me that the goods could be sent away, and they could reach the customer the next day, but on the 14th, it was still in Chengdu. This is YTO. Then I've been trying to find a way to contact their leaders here,**Either shut down,Or no one answers,One day I called around in the morning.,Through.,But I actually scolded.,Said I hit so early**,And swearing.。

Then I started to make trouble, they kept shirking that the goods were on the way, telling me to wait, I asked them what freight they didn't say, asked them the master **, they said they didn't know.

Then I complained about them online. The result was given to them, and after 3 days, they explained to me that the goods were on the way.

I don't know if someone has eaten the goods, see me complained about them, the head office gave them **, and there is a promise to me that the 12th can arrive, but the 14th goods are still in Chengdu, they can't say it, they spit out the goods, send the freight. In this way, my goods arrived on the 22nd, and when I arrived, the outer packaging was seriously damaged, and there were traces of opening, but the things inside were not less, but there were a few hanging wounds and scratches.

Analyze it. 1.YTO promised me, I promised to the customer, who will pay for the loss of reputation caused by this?

2.YTO pushes back time, pushes back and pushes back again. In this way, who will accompany the loss caused by the goods on the customer's side?

3.Directly leads to the loss of my customers, who will accompany this loss?

4.Let's talk about getting closer, I ran up and down, ** fare, car fare, still angry mental loss fee, and some people cursed. Who is responsible for these?

This is YTO, so please use YTO with caution if you use YTO in the future. It's better not to send valuables, and don't be stingy with the extra money for the sake of time.

Yuantong, garbage.

YTO is like this, I sent for a few weeks what the doorman does not receive ** shutdown.

Later, it was also changed to express delivery, and it was useless to complain.

You're going to have to make up the money, and so am I.

YTO pressed me three times, and I don't need to be killed in the future, whoever uses it is unlucky!

I hope everyone will boycott YTO together!

Don't use it in the future, the domestic tailwind is good, and the international one uses the good time letter.

This situation is claimable. You have the evidence you have available to you, especially the evidence that you have to return YTO, and then file a complaint with the Consumer Association. Hope it helps!

To be honest, YTO this courier company, very garbage attitude is not good, delivery has not been delivered to the home Shentong, Yunda, etc. are delivered to the home, at most is to go downstairs to pick up the piece Because they still have goods on the car for fear of others to take, we can go downstairs to get the piece But YTO is not good in the city. It's not good to let you go to the gate to get it. The funny thing is that they don't speak Mandarin and can't hear clearly when they hit **, so it's very bad From the YTO bar, it seems that there are people who hate YTO in almost every place Their attitude is really not flattering, I am now shopping online, as long as it is YTO, I don't want to buy it You should find some evidence in this situation to complain to them and then claim.

The old lady came in to scold.,P broken Yuantong.,What j8 stuff.,2 hours of driving and sending it for three days didn't arrive.,I'm walking and it's delivered to my hand.。 **Can't get through, either fault or busy.

YTO Express garbage company, I advise you not to waste your energy. Let's do business and make money.

If the courier is lost, it will pay three times the postage. What do you say you claimed, think about everything.

The last time I bought oil tin, the seller sent two goods, and I also sent the excess back to him, of course, I did not counteroffer the courier fee. Let YTO make a small profit. Ha, find a way to contact the buyer.

Although every express has bad reviews, but it is still relatively rare to be full of them like Yuantong, I took a set of clothes, and as of now it is still in the seller's shipping address Wuhan, and I am still depressed.

If you told him to return it at the time, if you want to complain to them, you should contact the local YTO company first! Hehe!

Complain to the courier company. Negotiate compensation.

Express Damage Compensation Scheme:

According to the provisions of "Appendix A" of the "Express Service" Postal Industry Standard on compensation, due to the delay, loss, damage and inconsistency of the express mail, the sender or the beneficiary designated by the sender can claim compensation, except for the loss of the express mail due to the customer's responsibility or the reasons of the sent items themselves, or the loss caused by force majeure (except for insured express mail), or the customer has not inquired and has not made a claim for compensation after one year from the date of delivery of the express mail.

For the compensation standard for damage, if there is an agreement between the express service organization and the customer, the agreement shall be followed, and if there is no agreement, the following principles may be implemented:

a) Total damage, refers to the complete loss of the value of the express, with reference to the provisions of the compensation for the loss of the express;

b) Partial damage, refers to the partial loss of the value of the shipment, according to the proportion of the lost value of the shipment to the total value, according to the same proportion of the amount of compensation for the loss of the shipment.

Compensation for loss of express mail shall mainly include:

a) In the event of loss of the shipment, the service fee will be exempted (excluding additional fees such as insurance value);

b) For the purchase of insured (insured) express mail, the express service organization shall compensate according to the insured (insured) amount;

c) For express mail without insurance (insurance), it shall be handled in accordance with the Postal Law, the Detailed Rules for the Implementation of the Postal Law and relevant regulations.

Therefore, for the partial damage of the common express delivery process, if there is an agreement in the contract, compensation shall be made according to the agreement, and if not, compensation shall be made according to the proportion of the lost value of the express mail to the total value, and the same proportion of the compensation amount for the loss of the express mail shall be compensated. For those who do not choose the packaging standard recommended by the express company, if there is an agreement in the contract, and if there is no agreement, compensation should still be made according to the damage.

To Xianyang International Airport, the result was that after a few days YTO could not say (received), and then the consignee did not go to pick it up, so they transferred EMS and asked me to make up another 25 yuan.

It is the courier who fills his pocket, which is a phenomenon of random charges! If you feel unwell, you can file a complaint with the Postal Service.

In this way, before you sign for the delivery, you can tell the sender that as long as the sender asks for it, you can change it, and once the goods are received, no one will accept your complaint. If I pay by myself, I will pay attention to the fee and charge if I don't want to.

When you encounter an unscrupulous seller, you will complain directly, remember that the chat record must be kept, as long as you do not return the goods, you can let the seller transfer the express to you, directly protect your rights, ** will deal with it, there will be a deduction of points, the deduction of points is the most serious for the seller, for the seller to say what makes the customer service account blocked is pure nonsense, ** will always be biased towards the buyer, which is indeed a bit unfair to the seller of Ant Yan Hu, but there is no way to do business, there must be a good service. The seller sent the wrong express, he must call ** to you to transfer the express, transfer EMS, do not transfer to protect your rights, and do not return, generally you give a bad review after the seller will explain that the buyer maliciously blackmailed or something, when you have a bad review, remember to say it, or directly in his store to see which one of his best sells to shoot a few, just don't want to waste the money in order to get angry, if you don't want to waste money, you can also shoot some of the cheapest in his store, he wants to ship his loss, if he doesn't ship, he complains that he doesn't sell. There will also be those who are bullied by sellers.

Feel relieved. If you have any questions, you can also call **to** there to consult, Xiao Er will help you solve it in time, and the seller will call you soon** to ask you to revoke your rights protection and apologize, remember not to revoke your rights protection, a single revocation is useless.

Call **customer service to complain.

Generally, after you place an order with YTO Express, the money is given to them, so it is easy not to change the express. There is only one possibility for them to change the express, that is, the destination is not reached, so they have to use other couriers; Generally speaking, it is to change EMS, you can call ** to ask your local salesman, what is the order number of the express delivery, just say that the customer urges, they can find the bottom order.

If it really doesn't work, you will complain to the head office, according to the express delivery is not able to transfer to other couriers after the delivery, if the destination is not reached, you can only return. So as long as you keep the bottom single number of YTO, and insist that something is lost, they will deal with it.

What courier did he change, you ask, and then know that the single number is not on the line, this situation is quite common, transfer the express, sign may be because the courier did not send it directly to the doorman to sign, in short, there is a courier there is a single number, there is a single number can be found on the official website of the express, if not received, can only claim, the express generally does not care about the money, every time it is lost, it will be compensated.

Then you directly ask which courier is changed, how much is the courier number, you have the right to know! What's the hurry, they said that it can't be signed, you must have a courier number, and you can explain it to the buyer.

Wait. It's okay. Since it's the first order. It's okay. It's in 10 days. The money arrived.

If the courier company does not deal with it, you can complain to the post online.