YTO Express, it s so irresponsible! What should I do?

Updated on educate 2024-07-13
8 answers
  1. Anonymous users2024-02-12

    To protect rights, you can consult with the consumer association. If it is an important object, it does bring you important losses, and supports you to protect your rights and interests. It is very important to note that since it is not within the scope of the service, why do you still need to receive orders, isn't this a blatant deception of consumers!

    A few days ago, the express delivery in Shandong was originally delivered every other day, but it only arrived in five days, and the road freight would not be so much.

    The other floor is right, the goods are not lost.

  2. Anonymous users2024-02-11

    The goods were not lost, which is already a blessing.

    Because of this, I fought a lawsuit with them, provided that the evidence I kept was sufficient and the lawsuit was won, but it took more than a year. There is currently no relevant law in the country to restrain them, which is why they are acting so recklessly. It is expected that the relevant laws will be sound.

  3. Anonymous users2024-02-10

    YTO is quite annoying. I have to receive a lot of couriers due to work. The courier delivery person is not delivered to the place, often let me go to the door of the unit to get it, it is not a matter of a few steps, I still have to work, I can't always leave my work to ask the unit to run.

    And for the first few months I was on maternity leave, and I was asking someone to help me with my work, and I didn't want someone to leave my job and her own work to get it at the door. What's more, I have too many couriers. Once, when a child who had just completed the moon fell asleep, YTO sent a message, what time did he come to get it, and he called back if he didn't receive it when it was overdue.

    The student has to hand in something, and it is troublesome to call the student back. I couldn't help it, I picked up the sleeping child and walked for a long time before I arrived. It was still cold in early spring, and I was sweating all over my body when I walked.

  4. Anonymous users2024-02-09

    It's really bad I used to think it was very good, at least better than Shentong, sometimes I said that the countryside (not in the range of non-delivery) he also brought it to you, but now I don't even want to send it to the town I run to get it Hey, next time I will change it to EMS, even if it is expensive, but it is worth it

  5. Anonymous users2024-02-08

    Summary. Hello, the most effective way to complain about YTO Express is to complain through the "State Post Bureau Appeal**".

    The most feared complaint of YTO is the "12305 postal industry consumer complaint hotline", if you are still not satisfied with the handling of the two, you can call "12315 consumer**" for feedback.

    What should I do if I am not satisfied with the handling of YTO Express?

    Hello, the most effective way to complain about YTO Express is to complain through the "State Post Bureau Appeal**". If you are still not satisfied with the way the two are handled, you can call the "12315 consumer **" for feedback.

    Effective ways to complain about YTO Express: 1. Contact the person in charge of the express network or the person in charge of the express delivery area, and explain the situation. The outlets** and address inquiries can be queried through the [YTO official website - outlets inquiry] function.

    2. Contact the headquarters of YTO Express, that is, call the customer service of YTO Express ** "95554" or "021-69777888" to complain; Or go to the [Quick Links-Feedback] at the bottom of the [YTO Express official website] to describe the feedback of the complaint. 3. If you have tried all the above methods and still cannot get satisfactory results, you can complain through [State Post Bureau Appeal**] or call [Provincial Capital City Area Code +12305] to make a complaint. However, in order to appeal to the "State Post Bureau", one of the following conditions needs to be met, and one of the following conditions has been complained to the enterprise, and there is no result for more than 7 days; Dissatisfied with the company's handling and response; The complaint channel of the enterprise is not smooth, and the complaint is not accepted.

    4. You can also call "12315 consumer**" for complaint feedback.

    Hello dear, just complain directly.

    The person in charge of YTO will immediately call you to ask about the specific situation.

    There will be ** feedback yet.

    Thank you. You're welcome, kiss.

  6. Anonymous users2024-02-07

    If the courier delivery is unsuccessful, the second delivery of the first baggage may be carried out, or the consignor may be notified to contact the consignee. If the delivery is still not possible, the courier company will return the goods to the sender.

  7. Anonymous users2024-02-06

    If you encounter a situation where YTO Express does not pay, you can try the following steps to solve the problem:

    1.Check the insured value of the courier: First, confirm whether your courier has purchased the insured service. If you have purchased the insured service, you can file a claim with YTO Express.

    3.Contact YTO Express customer service: If you believe that your package is eligible for compensation, you can contact the YTO Express customer service department to explain the situation to them and file a claim.

    Provide the relevant order number, tracking number, and other necessary information so that they can process your request.

    4.Submit a claim application: According to the requirements of YTO Express, fill in the claim application** and submit the required supporting materials, such as order information, express tracking number, proof of product value, etc. Ensure that accurate and complete information is provided.

    5.Follow up on the progress of the processing: Follow up on the progress of your claim application and maintain communication with the YTO Express customer service. If you are having a hard time or are unable to resolve the issue, you can ask to be contacted by your supervisor or the complaints department.

    If your claim is still denied or cannot be resolved, you may consider filing a complaint with the relevant consumer advocacy organisation or local consumer advocacy authority and seeking their help and guidance.

  8. Anonymous users2024-02-05

    1. Search the official website of the State Post Bureau, find the official website and click to enter. 2. Click on the registration in the upper right corner or have a registration under the appeal conditions, and click to enter. 3. Enter the user name, password, mobile phone number and other information and click submit.

    4. Enter the My Appeal Information page, click I want to appeal, confirm the appeal instructions and click Continue to appeal. 5. Fill in the complaint information of the slippery rental fiber, including some personal information letters, the focus is to upload the evidence after adding the tracking number, and clearly fill in the date of the complaint, and click to confirm the complaint. 6. After that, you can wait for the result of the complaint.

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