Some netizens drank cockroaches at Starbucks, how did Starbucks respond to this?

Some netizens said that they found cockroaches in the coffee when they were dining at Starbucks, and Starbucks also responded to it after learning about it. Regarding Starbucks' response, many netizens felt that Starbucks was evading the seriousness of the problem. <>

First of all, Starbucks should stabilize the emotions of consumers, and it is necessary to find a reasonable explanation, so that consumers know how this cockroach got in, and we also know that it is illegal to spread rumors, so no one will choose to spread rumors about Starbucks' coffee, there are cockroaches in it. And this netizen said that he only found out that there were cockroaches in Starbucks' coffee after drinking it, who would use his physical health to hype?

Starbucks' overall response reflects this matter, which has nothing to do with the store, does not rule out takeout, nor does it exclude customers who put it in themselves. Starbucks said that it will conduct a rigorous investigation and will choose to give customers a reasonable explanation within a short period of time. In fact, this is not the first time that Starbucks has had such a problem, and we, as consumers, are of course very afraid that this kind of problem will appear on our own body, after all, it will also affect our health.

Here, I also hope that when you are ordering takeout, you must carefully read it before going to eat, otherwise it is easy to harm your health. Some netizens said that they found all kinds of small insects or all kinds of things in the process of dining, so everyone must check it in advance before going to eat. If you encounter any problems, you can contact the merchant in time, and if the merchant does not deal with it, you can also contact the relevant management department.

Starbucks responded that the operation process was normal and no insect infestation was found, so I think this matter is very serious and very worthy of our attention.

Starbucks immediately responded that it would investigate the incident, monitor hygiene, and apologize to consumers.

According to reports, some netizens drank cockroaches at Starbucks, which is likely to be deliberately hyped by someone with a heart, and I hope there will be a reply soon.

Many netizens questioned the exposer about this, because looking at the whole process of Starbucks clerks making coffee, they will find that there are only two possibilities for drinking cockroaches, either the cockroaches will transfer in time and space and automatically enter the sealed plastic cup packaging material, or they are planted.

At the same time, some other netizens turned out the previous dynamics of the exposer and found that he was exposed on March 16 last year (around Consumer Day) and in 2015 because he also drank cockroaches in Starbucks coffee cups.

Is it a coincidence that the same thing happened to the whistleblower for two years in a row, three times in total? We don't know.

On March 12, Starbucks China said that it had retrieved surveillance footage from relevant stores, and after verification, the staff's workflow for brewing coffee met the process standards and used disposable sealed and leak-proof packaging specially designed for takeaway. In addition, the store has complete sanitizing records, and Starbucks China also continued to invite third-party pest service companies to conduct on-site inspections on March 10 and 11, and conducted a thorough inspection of related equipment, and found no related pest problems. Therefore, the whistleblower said that he did not ask for compensation, and the store involved had refunded the money.

The matter seems to have come to an end of the matter. But as a restaurant industry, I can't help but wonder how canteens can minimize or even completely avoid such inexplicable and specious food hygiene incidents.

According to the ** released by "Kiwi Fruit Stir-fried Chili", the drink it drinks is Starbucks' Ice Tahitian Mianyun Cold Brew Drink. She replied to the comment that at first, she thought the cockroach was dead, and after taking pictures of the customer service, she found that it was still alive, which was really unacceptable. And, "Kiwi Stir-fried Chili" also said that this is not the first time.

Some netizens questioned whether his act of taking pictures was "touching porcelain", but "Stir-fried Chili with Kiwifruit" said that there was no need for him to frame Starbucks for a cup of coffee. Of course, some netizens asked the parties to contact the store to check the ** monitoring and make it clear who is responsible.

On the afternoon of the 12th, the reporter contacted "Kiwi Fried Chili" many times through private messages, but did not receive a reply.

At the same time, a customer service from Starbucks responded to a reporter from Xiaoxiang Morning News that they are still investigating this matter and have reported the situation, and they will give feedback after the results of the investigation come out.

On the evening of the 12th, Starbucks responded that we were concerned about the current heated discussion on the Internet, and after investigation, it was confirmed that the customer involved placed an order for a drink through a third-party takeaway platform on March 10, and the platform's customer service subsequently received relevant complaints from the customer and communicated with him in a timely manner.

Starbucks immediately retrieved the surveillance video of the relevant store after learning of the above customer situation on the same day, and after verification, the store partner made the drink in strict accordance with the operating process specifications of the drink, and used disposable sealed and leak-proof packaging specially designed for takeaway. At the same time, the store's sanitizing records were complete, and we immediately invited a third-party pest service company to conduct on-site inspections on March 10 and 11, and conducted a thorough inspection of the relevant equipment, and found no related pest problems.

This is a fake news, netizens said that drinking Starbucks and drinking cockroaches is a malicious spoof to smear Starbucks. As a world-class multinational company, its quality and quality are guaranteed.

Starbucks can gain a firm foothold in the world, gain great reputation and benefits, suitable for enterprises, high-quality management and quality are inseparable, netizens said that drinking Starbucks to drink cockroaches is to give Starbucks free advertising. Focus your eyes on Starbucks to bring more attention.

Through the reporter's investigation, he also tried every possible way to contact the so-called netizens to verify the truth, but the result has been fruitless. Why don't you dare to stand up and tell the truth? It means that there is no truth.

Nowadays, the network is very developed, and it has brought convenience to people's lives and played a zero role in the transmission of information. I hope that everyone will be responsible for their words and deeds, do not break their own moral bottom line, and do not make up rumors or spread rumors about things that have no factual basis. Personally, I also firmly believe that this event is made out of nothing.

Food safety has been paid more and more attention by the public, and food is the minimum requirement for food consumption. Without safety, there is no way to talk about improvement, fragrance and nutrition; Safety is also the highest requirement for food consumption, which is related to people's health and even life, and food safety is overwhelming. Everyone needs safe food, and everyone should maintain food safety.

Therefore, consumers should enhance their awareness of food safety, increase their understanding of food safety, establish a healthy and scientific view of consumption, and actively participate in the supervision of food safety to ensure food safety and health.

Coffee beans are used to brew coffee, and it's in powder form, so it's credible to say that there is a strange powder mixed in it, but it seems unlikely that a whole cockroach is in the mix.

This thing will be blocked under normal circumstances, and in many cases, what people say is what people are willing to let you**will**unwilling**, and they will also use some reasons to prevaricate in the past?

I don't think Starbucks, a coffee shop or bar with such a large scale, would make such a low-level mistake, so it is normal for customer service to respond in the investigation, and the truth will be determined after the investigation.

This strange thing happened. That's where we are. Listen to the real news, don't listen to rumors. Look at the real report.

Starbucks is not so delicious, it does not have a special taste, and the delivery packaging is also poor.

The truth is that there may be environmental food safety.

In fact, coffee beans will inevitably come into contact with some bugs during storage. Coffee beans are roasted and ground into powder, and people don't pick and choose at all, so it's inevitable that there will be bugs, especially cockroaches, in the coffee powder. However, as we all know, coffee is produced in many places, and it is impossible for all storage environments to be the same.

Some people should separate the insects from the beans when processing the beans. In other words, what British doctors say is relatively one-sided and cannot be generalized. In addition, almost all cockroaches that have been baked and ground into powder have turned into proteins, and even if they contain cockroaches, they are harmless to the human body.

1.There is a paragraph on the Internet about the British doctor's statement, which has attracted the attention of netizens. This was published by a British doctor, who published a message in it claiming that "coffee powder usually contains a certain percentage of organisms such as cockroaches".

Doctors believe that these cockroaches came into contact with the coffee beans during storage, but people often can't get rid of them all, so they can only choose to roast them and then grind them into a powder with the coffee beans. In addition, the doctor revealed that most food authorities allow food products to contain a certain percentage of insects. Because it's all protein, it doesn't matter as long as it doesn't belong to the cockroach national.

2.The doctor's account is not comprehensive. I don't think the doctor's statement is comprehensive.

In fact, there are not many cockroaches in the UK. Even among international students, there is a saying that "there are no cockroaches in the UK". Even if the coffee beans are exposed to a certain percentage of insects during storage, people may separate them when picking.

There was a saying circulating on the Internet that there are at least 6 bugs in every kind of canned food, which is also known in the industry. Obviously, this sentence is not reliable. Canned food is very popular in life, even military products.

Moreover, different manufacturers have different requirements for the storage of materials. You can't say that all cans or coffee beans are full of bugs. 3.

The claims of the sensationalist doctors come mainly from the US Food and Drug Administration's Food Defect Rating Manual, which shows that on average 10% of green coffee beans are contaminated with insects. So that's enough to show that there are bugs in the coffee beans? The answer is no, in fact this data includes all coffee beans, including bad coffee beans that have been infected with mold and insects.

In addition, the coffee beans themselves can also be invaded by coffee beetles and coffee weevils, which, like bugs on common fruit trees, often live on coffee flowers. We can't tell from this that all fruits have been invaded by insects. The doctor's statement was quite sensational.

The truth is that there are some ground coffee producers that do have non-standard practices. These coffee beans can grow roaches if they are left out for a long time. What the British doctor said was true.

Because many food authorities allow a certain percentage of insects to be added to food, the reason is that some insects are high in protein and can be a good protein supplement. However, people who are allergic to these insects should still be cautious about eating, so they should still look at the ingredients when buying food. This is because these coffee beans were exposed to some cockroaches during storage and then mixed with these substances during the roasting and grinding process.

The truth is not true. It's possible that there are some bugs in the ground coffee but no cockroaches because of storage problems.

Netizens said that Starbucks drank cockroaches, and as a customer, when encountering this incident, he must keep the evidence. If you are drinking coffee in the store, you can show the elder directly to the staff, so that you can make compensation as soon as possible. Everyone must learn to protect their legitimate rights and interests and not be afraid of being harmed.

Many people like to drink coffee at Starbucks, and Starbucks has also become a representative of everyone's consumption level. If there is a problem with food safety, don't hold back, and be sure to tell him directly what problems he encountered while drinking coffee. You can report to the Food Regulatory Bureau, so that you can give a reasonable explanation and get an appropriate amount of compensation.

If you drink coffee at home, you can take a good picture and feedback it to the relevant customer service of Starbucks and accept the survey in time. As consumers, we are protected by the law, so we need to stand up bravely in this situation. <>

You can directly call 12315 to complain about Starbucks. Because food safety issues are of great concern to everyone, and the punishment is also very high every time, so that everyone can receive an apology from Starbucks in time. Because this kind of thing is not something that one person can say, you can also go to the Starbucks store to monitor until you find out how the cockroach got into the coffee cup.

Hopefully, Starbucks can give everyone a normal response and don't disappoint customers again. <>

During this time, there was more and more news about Starbucks, the last time they chased away the police at the door. This time, the food problem was exposed again, and many people gave high complaints. I don't think this kind of problem has happened once or twice, but many people don't take the initiative to stand up.

Therefore, when encountering this kind of thing, everyone must learn to take the formal way and protect their privacy at the same time. Don't be afraid of retaliation, because behind every consumer, there are thousands of consumers.