What is the scope of services of the property What is the scope of property services

1. Public security management.

To ensure the personal safety and property safety of the owners of the community, as well as the safety management of housing construction and its equipment and facilities, a perfect safety system has been formulated and implemented.

2. Utility management.

The management of municipal facilities such as water supply, heating, gas supply, power supply, communications, post and telecommunications is also within the management scope of the property company, and they need to ensure the normal operation of these facilities and maintain these facilities.

3. Vehicle traffic management.

The management of the main passages, parking spaces and facilities in the community is also within the scope of property services, if you are the owner of the community but cannot find a parking space, you can find the property to solve.

4. A variety of life services.

Life services such as ordering milk, sending children to nursery school, delivering newspapers, and delivering medicine to the doctor are actually within the scope of property services, and most owners are not aware of this.

1. Construction management.

The scope of services of the property includes the repair and maintenance of houses and buildings for various purposes in the community so that they can be kept in good working condition at all times.

2. Equipment management.

The scope of services of the property also includes the repair and maintenance of public electricity, water supply, heating, ventilation, fuel, communication and other equipment so that they can be maintained in good use.

3. Transportation organization and management in the community.

The property is responsible for managing vertical and parallel traffic in the community, including the cleaning of roofs, passageways, and the maintenance of street lights.

4. Fire management.

The property should implement the establishment of the fire protection system, the management of fire personnel, and the setting of fire fighting equipment.

5. Security management.

Property services include the safety management of personnel within the community, the management of vigilance and security, etc., but generally do not have coercive powers. Of course, it can also be extended to prevent the occurrence of violations of the owner's covenant, to remind neighbors not to interfere with each other's normal life, and so on.

6. Greening management.

Greening management mainly refers to the maintenance and maintenance of greening equipment in the community, as well as the necessary updates, and its main purpose is to provide a good living environment for the owners.

7. Cleaning management.

Cleaning management mainly includes the removal and discharge of all kinds of waste, all kinds of garbage and rainwater, and its main purpose is to maintain a hygienic and quiet environment for everyone.

Scope of property services: 1. Maintenance and management of common parts of the house. 2. Maintenance and management of housing common facilities and equipment and their operation.

3. Environmental sanitation and greening management services. 4. Services to assist in the management of transportation, fire protection and public order in the community. 5. Property management decoration and decoration management services.

6. Escrow service for special maintenance funds for common parts of houses and common facilities and equipment. 7. Management of property archives. 8. Collection and payment services.

Keep relevant engineering drawings, archives and completion acceptance materials, etc.; Formulating relevant systems for property services in accordance with the authorization of laws, regulations and management regulations;

2.Responsible for the daily maintenance, maintenance and management of the common parts in the property management area.

3.Responsible for the daily maintenance, maintenance, operation and management of the common facilities and equipment in the property management area.

4.Responsible for the maintenance and management of shared green spaces and landscapes;

5.Responsible for cleaning and sanitation services, including the cleaning and sanitation of common parts and public areas of the property, the collection, removal and transportation of garbage, etc.;

6.Responsible for assisting in the maintenance of public order and assisting in safety precautions;

7.Other service matters: agreed by both parties. For example, high-end community holidays to send small gifts, the owner's birthday wishes, self-set elderly care day home condolences, free car wash day, community restaurant home delivery, school-age children temporary care and so on.

In general, the basic property services are limited to public area services, and some property companies for high-end communities will attach some humanized additional services, of course, the more refined the service, the more expensive the property fee.

Cleaning, security, landscaping, facility maintenance, etc.

If the lights in the house are broken, can the property help replace it with a new one?

Answering the community security, this adds a lot of safety hazards to the owners of the community. The service company is responsible for the personal safety and property security of the owners of the community, and at the same time formulates and implements a sound security system, such as the arrangement of doormen and patrol security guards in the community, as well as the arrangement and maintenance of security facilities.

Utility maintenance.

Public facilities mainly refer to the management of municipal facilities such as communications, posts and telecommunications, water supply, heating supply, gas supply, and power supply. These are parts of our daily lives, and it's important that utility companies keep these facilities running and maintained.

Vehicular traffic management.

Most families own their own cars, so the property management of the community is also responsible for the parking and traffic management of the vehicles. If you are the owner of the community but can't find a parking space, you can find a property to solve, because parking is difficult for many people to worry about, so the management of this point is also quite important.

Landscaping and cleaning services.

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Property management refers to the joint management of the common parts of all buildings and the common buildings, places and facilities in the building zoning, or entrusting property service enterprises and other managers to manage the buildings, facilities, equipment, places and sites jointly owned by the owners. The Property Law stipulates that the owner may manage the property by himself, or entrust the property service company or other managers to manage it.

There is a narrow and broad sense of property management.

Property management in a narrow sense refers to the maintenance and repair activities of housing construction and equipment, municipal public facilities, greening, sanitation, transportation, public security and environmental appearance and other management projects entrusted by the owner to the property service enterprise in accordance with the entrustment contract.

Property management in a broad sense should include the process of joint management by the owners, and the management process of entrusting property service enterprises or other managers.

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What are the property services in the scope of property services can be divided into two types: 1: free service items:

Replace power plugs and sockets, replace water valves, faucets, lamp heads, bulbs, kitchen and toilet leaks, replace door locks, glass, etc.; The materials are chained by the owner, and the property can be provided free door-to-door service; 2. Public facilities: roof leakage, road maintenance, street lamp management, sanitation environment, safety management, landscaping, postal express, collection of water and electricity charges, etc., the cost of which is paid from the property fee; When I lived in Wuhan, Guangzhou, and Changsha, management was like this; Property services, 24-hour service, on-call, very in place, security guards, service personnel, often help the elderly, weak and disabled, to provide non-peiheng compensation services.

01 The scope of services of property management companies includes basic business of property management, such as construction management and equipment management.

Traffic organization and management, fire management, security management, greening management, cleaning management, as well as other contents agreed in the community service and property management contract.

Scope of services of property management companies:

1. Basic business of property management.

1. Construction management.

Property includes the maintenance and repair of the common parts of various types of houses and buildings in the community for various purposes, so that they are kept in good usable condition.

2. Equipment management.

The property maintains and repairs the public water supply, power supply, heating, air conditioning, ventilation, communication, fuel and other facilities to keep them in good condition.

3. Transportation organization and management in the community.

The property manages parallel traffic and vertical traffic (elevators and escalators) in the community, including the cleaning of passages, roofs and other spaces, the maintenance of street lights, etc.

4. Fire management.

Establishment and implementation of fire protection system and fire fighting equipment.

of the setting, firefighters.

and so on. 5. Security management.

It includes safety, security, vigilance, etc. within the community, but generally there is no coercive power. It can also be extended to prevent the occurrence and development of violations of the owners' covenant, to remind and discourage neighbors from interfering with normal life, etc.

6. Greening management.

It refers to the maintenance and necessary renewal of the green facilities in the community to provide a good ecological environment for the owners.

7. Cleaning management.

Including the discharge and removal of garbage, various wastes, sewage, and rainwater, in order to maintain a quiet and hygienic environment.

Second, the community service of the property.

Including housekeeping, education and health, culture and entertainment, commercial outlets, and social welfare.

Wait. For the community services carried out by the property, some may be free service projects, and some may be paid services, such as housekeeping.

3. Other contents agreed in the property management contract.

At present, the problems existing in property management are mainly manifested as follows:

1. There is no formal property management company, resulting in low level of property management and service quality.

Difference. 2. The special use of public facilities is not implemented, resulting in the maintenance, construction, maintenance and other problems of public facilities in the community are difficult to solve.

3. The system is not perfect, and the management order is chaotic.

4. The rights, responsibilities and interests between managers and owners are not clear, which affects the normal progress of property management in the community.

5. The phenomenon of arbitrary charges is serious.

The scope of services of the property, including the cleaning of public roads, the transportation of garbage, the management of traffic within the community, the maintenance of greening, the maintenance of public facilities, etc., all belong to the service scope of the property.

Maintain the environment and safety of the owner's office and residence, so as to collect the prescribed management fee.

The scope and content of property services are as follows:

1.Maintenance and management of the common parts of the house. The maintenance management of the house includes:

The exterior of the house is intact and tidy; There are obvious signs and guide direction plans for groups and building numbers in the community; The intact rate of the house is more than 98%; No illegal buildings in violation of urban planning; The timely rate of zero repair of houses is more than 98%, and the pass rate of zero repair is 100%, and a return visit system and return visit records have been established; The housing information file is complete, the management is perfect, and the household file is established.

2.Maintenance and management of common facilities and equipment and their operation. Device management includes:

All public equipment drawings and data files in the community are complete and well managed; The equipment is good, the operation is normal, there is no hidden danger of accidents, and the maintenance and overhaul system is complete; There are daily operation records, and the operating personnel strictly abide by the operating procedures and maintenance specifications; The elevator runs according to the specified time; There are strict management measures for residents' domestic water, high-pressure water pumps, pools, and water tanks; The secondary water supply sanitation license, water quality test sheet, and operator health certificate are complete; The fire protection system equipment is intact and ready to be activated at any time; The boiler heating, gas and gas are running normally, and the indoor temperature of the heating room in the northern region is not lower than 16 degrees in winter. The management of municipal public facilities includes: all public supporting facilities in the community are intact and shall not be changed without authorization; The water supply, power supply, communication and lighting equipment are complete and working normally; The road is smooth and the road surface is flat; Smooth sewage discharge, etc.

3.Organization and management of traffic in the community. It mainly includes road traffic management, parking management, vehicle management, property maintenance, cleaning and other vehicles and personnel entry and exit management in the community.

4.Fire management. Property companies should establish a fire protection system, establish a fire emergency plan, carry out fire drills, regularly conduct fire knowledge training and notification, and strengthen the fire safety awareness of community owners.

5.Greening management. Greening management mainly includes the management of public green space, courtyard green space and green space on both sides of the road, and the property company shall strengthen the maintenance and repair of the green belt, ensure that the flowers and trees grow well, regularly prune the modeling, clean up the green garbage in a timely manner, and stop the destruction at any time.

6.Environmental sanitation management. It mainly includes complete environmental sanitation facilities in the community, with garbage bins, peel boxes, garbage transfer stations and other cleaning equipment; Implement standardized cleaning and cleaning, and the garbage is consumed daily; Do not raise poultry, livestock and pets in violation of regulations; The public stairs, railings, walkways, basements and other parts of the house shall be kept clean, and sundries shall not be piled up and occupied; The commercial outlets required by residents in their daily life are managed in an orderly manner, and there are no stalls, billboards, indiscriminate pasting, graffiti, etc.

In addition, property service companies should also assume the rights and responsibilities in the community, which are clear, owner-led, and service-oriented.

1. Unified management, professional and efficient property management principles.

According to the provisions of Article 2 of the Property Management Regulations, property management refers to the maintenance, maintenance and management of houses and supporting facilities and equipment and related sites, and the maintenance of environmental sanitation and related order in the relevant areas. Specifically, it includes comprehensive management, maintenance and management of housing and common facilities and equipment, public order maintenance, cleaning services, greening management, decoration management services, parking management services, etc. In the service contract, it must be clear whether the property management company manages all the property work of the community, or is only responsible for a certain service foot.

If the agreement is not clear, it will bring a lot of unnecessary trouble. In addition to the rights of the owners' committee as stipulated in the Property Management Regulations, other rights should also be specifically stipulated in the service contract. At the same time, the rights and obligations of the property management company are clarified.

The principle of reciprocity should be followed, and while giving the property company the right to manage the daily affairs of the entire community, it is also necessary to clarify the obligations of the property management company and clarify the responsibilities as much as possible.