What to do if you are deceived by e commerce, where to complain

If you are deceived by buying something online, you can complain to the e-commerce platform, the consumer association, and the industrial and commercial department to protect your legitimate rights and interests. Consumers' associations perform the following public welfare duties: to provide consumers with consumer information and consulting services, to improve consumers' ability to safeguard their legitimate rights and interests, and to guide civilized, healthy, resource-saving and environment-friendly consumption patterns.

Consumers' associations perform the following public welfare duties:

1) Provide consumers with consumer information and consulting services, increase consumers' ability to protect their own lawful rights and interests, and guide civilized, healthy, resource-conserving and environment-friendly consumption patterns;

2) Participate in the formulation of laws, regulations, rules, and mandatory standards related to consumer rights and interests;

3) Participate in the supervision and inspection of goods and services by relevant administrative departments;

4) Reflect and make inquiries to relevant departments on issues related to the lawful rights and interests of consumers, and make recommendations;

5) Accept consumer complaints, and conduct investigation and mediation of complaints;

6) Where the complaint involves issues of the quality of goods and services, a qualified evaluator may be retained for evaluation, and the evaluator shall inform the evaluation opinion;

7) Supporting harmed consumers in initiating litigation or initiating litigation in accordance with this Law for conduct that harms consumers' lawful rights and interests;

8) Expose and criticize conduct that harms the lawful rights and interests of consumers through the mass media. The people at all levels shall provide necessary financial and other support to consumer associations in performing their duties.

Extended Materials: Consumer associations shall conscientiously perform their duties to protect the lawful rights and interests of consumers, listen to consumers' opinions and suggestions, and accept social supervision. Other consumer organizations established in accordance with law are to carry out activities to protect the lawful rights and interests of consumers in accordance with the provisions of laws, regulations, and their charters.

Legal basis: Article 266 of the Criminal Law defrauds public or private property, and the amount is relatively large, is to be sentenced to up to three years imprisonment, short-term detention or controlled release.

What complaints are the company most afraid of.

When you receive an e-commerce scam, calling the police is the first thing to do. Provide relevant evidence as much as possible when reporting the case, and if the amount of fraud has reached the amount of the case, the public security organ will file a case for investigation. At the same time, it is also possible to prevent others from continuing to suffer losses through instant messaging reports on fraudsters and fraudsters, and submit the public security department's receipt of police or case filing, evidence materials, illegal instant messaging, etc. to the reporting center.

Complaining e-commerce companies shall file a complaint with the industrial and commercial department of the city where they are located. Where e-commerce operators sell goods or provide services, but do not perform contractual obligations, or the performance of contractual obligations does not conform to agreements, or causes harm to others, they bear civil liability in accordance with law.

E-commerce fraud as a type of crime, i.e., e-commerce fraud, refers to the use of programming, decoding, electronic eavesdropping, and other technologies or tools for the purpose of illegal possession, to endanger the security of e-commerce transactions, defraud a relatively large amount of property, and violate criminal laws and regulations by fabricating facts or concealing the truth through computer network information systems, in response to technical omissions in the generation, storage, transmission, management, and safe use of electronic information systems, as well as gaps in network information regulation, which is a criminal and legally punishable act.

E-Commerce Law of the People's Republic of China

Article 74: Where e-commerce operators sell goods or provide services, but do not perform contractual obligations, or performance of contractual obligations does not conform to agreements, or causes harm to others, they bear civil liability in accordance with law.

Criminal Law of the People's Republic of China

Article 266: [Crime of Fraud] Whoever defrauds public or private property, and the amount is relatively large, is to be sentenced to up to three years imprisonment, short-term detention or controlled release, and/or a fine; where the amount is huge or there are other serious circumstances, a sentence of between 3 and 10 years imprisonment and a concurrent fine is to be given; where the amount is especially huge or there are other especially serious circumstances, a sentence of 10 or more years imprisonment or indefinite imprisonment is to be given, and a concurrent fine or confiscation of property. Where this Law provides otherwise, follow those provisions.

Law of the People's Republic of China on Public Security Administration Punishments

Article 49: Those who steal, defraud, rob, snatch, extort, or intentionally damage public or private property are to be detained for between 5 and 10 days, and may be concurrently fined up to 500 RMB; where the circumstances are more serious, they are to be detained for between 10 and 15 days, and may be concurrently fined up to 1,000 RMB.