What do you think of Apple s after sales service?

After-sales really makes scalpers toss miserably, and the "disobedient" customers are the physiological reactions of potential scalpers. In short, I think Apple needs to pay out of pocket for psychological counseling to customer service.

During the warranty period, no broken screen and no water: you will feel the spring-like warmth and the atmosphere of the local tyrant company, and if you don't agree with each other, you will immediately get a new machine for you.

Within 90 days, if your mobile phone is faulty, call the official after-sales **400-666-8800, they will first remotely detect your mobile phone, through the phone's own monitoring data, to determine what is wrong with your mobile phone, and provide corresponding solutions.

Personally, it is very not recommended to call 400 to make an appointment for maintenance, you need to report the mailbox, name and**, the mailbox and name are likely to be wrong, yesterday when Genius inquired about customer information, I found out that I have four names (all of which are homophones), only I made an appointment on the spot when I wrote the right ......

Don't blindly follow the crowd to the Apple Store, authorized repair points are also a good choice, although the quality of authorized repair points is uneven, but if there is a real hardware problem, it will also accept repairs, I have also repaired the equipment at authorized repair points, and the whole process is still very smooth.

There is no need for after-sales, and there is no problem at all from the use of the new machine to the slow aging.

If there is a problem, go to the store to spend time and effort not necessarily solve the problem, after all, there are often situations in the store where the person in charge does not go to work, and ** will be much better.

To be honest, I went to Apple's after-sales service once, and it was the "volume-" button that suddenly couldn't be pressed, and I couldn't adjust the volume, and I went directly to the Apple store without making an appointment. I got there at about two o'clock in the afternoon, and the staff asked me to make an appointment, and after filling in some basic information with the tablet in the staff's hand, I was told that it was about six o'clock in the afternoon, and there would be a text message notification.

There is no problem at all, and it is almost useless after sale, and the machine is still a bargain for several years.

The customer service attitude I encountered was not bad, although some of the business was not very good.

If you must go to the Apple Store, try to make an appointment on the official website first, and I have succeeded many times, this failure is because Apple's own appointment service process update caused me to not even be able to load the page to log in to the Apple ID, not the quota is exhausted.

I had a problem with airpods before, which was manifested in the fact that a single earbud could not be charged occasionally, and when I used it, one had power and one was out of power. In addition, in the process of sending voices and calls, panting sounds will be included and human voices will be filtered out.

Not only is it difficult, but the after-sales service is also poor, it really can't catch up with the previous service, and the quality of Apple's mobile phone is not as good as before.

Apple after-sales is a bunch of black grandsons, it takes a lot of effort to get an activation lock, I bought an iPad for seven or eight years, it asks you to provide invoices, packaging box information, you said your uncle, you bought it, so what are you doing with the packaging box, I'll go.

Although I use Apple, I have never been in contact with after-sales service.

Questions. Forgot ID password.

How to retrieve or modify it.

Apple's after-sales service is not bad.

Warranty period. Your iPhone and included accessories are covered by a 1-year warranty from the date of original purchase.

Repair method. Repair or replace the equipment according to the specific fault situation.

Parts that can be repaired or replaced include, but are not limited to, batteries, displays, motherboards, etc.

All replacement parts, accessories, or equipment are brand new.

Replacement parts and accessories are covered by the remainder of the original 1-year warranty period or a 90-day warranty period from the date of repair or replacement, whichever is longer.

If there is a problem with the accessory, it will be replaced with a new one.

Note: In accordance with Chinese consumer rights laws and regulations, the above policy applies only to Apple products purchased in Chinese mainland. If the product is purchased from outside Chinese mainland, it is not covered by Chinese consumer rights laws and regulations.

To protect your legal rights, please obtain repairs for your Apple products through Apple Stores and Apple Authorized Service Providers designated on Apple's official website. Any unauthorized modification, disassembly, and repair not authorized by Apple may result in the loss of warranty and out-of-warranty repair eligibility.

Based on the failure of the product at the time of repair, the Apple Store and Apple Authorized Service Provider will determine how to repair the device through professional analysis: in-store inspection and repair (on-site repair) or delivery to an Apple Repair Center for inspection and repair (send in for repair). Devices that are sent for repair will be tested by an Apple Repair Center through professional diagnostics and a repair plan will be determined.

I had the experience of a broken back screen of an iPhoneX that I bought before, and at that time, I didn't repair it because I considered that the broken back screen of the iPhoneX needed to be repaired by the factory.

The clerk introduced AppleCare+ for repair, as well as the iPhone front screen and battery can be repaired at the direct store. When it was mentioned whether the rear screen could be repaired at a directly managed store, the clerk said that it could not be repaired.

Because I had a previous experience of broken back screens, I further asked how to deal with broken back screens.

The male clerk said: Under normal circumstances, the rear screen is broken and needs to be returned to the factory for repair.

The clerk said: This needs the on-site engineer to judge whether it can be repaired, and if it can't be repaired on site, we will replace it.

I asked: If the back screen is broken, can the directly managed store get a replacement service if it judges that it cannot be repaired on site? That is to say, I will restore the broken phone and hand it over to the store, and take the new phone provided by the directly operated store directly without delay.

During the Chinese New Year, you need to queue up to buy an Apple mobile phone, and you don't need to queue up for the additional AppleCare+ service, you can go directly to the big screen and wait to get your phone, and the person who gave me the phone was a female clerk. ）

On September 2, 2021, I should have accidentally broken the rear screen camera of my mobile phone and went to an Apple store to seek a replacement. However, the after-sales engineer said that Apple did not promise to replace the service, but to carry out repairs.

After I called customer service **400-666-8800 many times to raise objections, the relevant staff repeatedly said that they could not contact the directly-operated store, or the directly-operated store did not reply. I was never informed of the final outcome of the investigation into a complaint about a problem with the sales process.

The direct store directly used the landline to give me a further solution and return to the factory for a new one.

I asked if there had been any surveys where Apple store staff promised on-site replacements when they were selling?

In the end, the clerk said that the incident of half a year ago could not be investigated, the surveillance video was gone, and the clerk who received him at that time could not be found. The salesperson has no commission, and can only sell according to the official manual, hoping that customers will not be too entangled in the sales process.

Can you 400-666-8800 communicate smoothly with the directly operated stores? Still don't want to communicate smoothly with directly managed stores?

I have been in contact with 6 different male engineers (direct contact with 3 engineers, **contact with 3 engineers) at the Apple direct store in Shenyang MixC and all said that what was promised could not happen without investigation.

As of today, my brother's phone is still problematic! The problem of mobile phones is small, and the staff is big to hide and bully.

This is caused by an error in the phone program or an application error, the data and cache of the app will be cleared, here take safari as an example, the specific steps are as follows:

Hello, I am very happy to be able to answer relevant questions for you, the following is the answer: Hello, dear, 1, I bought an iPhone on the official website of Pingyu Paiguo, and if you have quality problems, you can find the after-sales service of Apple around you, or you can contact the after-sales service on the official website. 2. Generally speaking, during the warranty period, the mobile phone can be repaired if it is because of its own quality, if you want to change to a new one, you may pay another part of the money, but the maintenance is free.

3. If you buy on the official website, you can directly contact the customer service on the official website for consultation and listen to the opinions of the customer service. 4. Or go directly to Apple *** to find after-sales, with the after-sales maintenance order that comes with the purchase of the mobile phone, after all, each of Apple's mobile phones has its own unique number, and the after-sales service will definitely deal with it.

First of all, the reason for the value of the product, when the higher the quality of a device, it means that the cost of its internal components is relatively high, Apple's product design is still very good in the field of science and technology, it has designed a large number of electronic components in a very compact space, and many electronic components are specially customized by Apple.

In fact, Apple officials do not recommend that users send them to the third fiber side merchant for repair. Therefore, in order to prevent its scumbag equipment from being dismantled and repaired and changed, Apple is constantly modifying the structure when designing products.

History

At the beginning of its establishment, Apple mainly developed and sold personal computers, and as of 2014, it was committed to the design, development and sales of consumer electronics, computer software, ** services and personal computers. Apple's Apple II kicked off the PC revolution in the 1970s, followed by the Macintosh relay in the 1980s.

The Company's hardware products are mainly Mac computer series, iPod devices, iPhone smartphones and iPad tablets; **Services include iCloud, iTunes Store and App Store; Consumer software includes OS X and iOS operating systems, iTunes multi** browser, Safari web browser, and iLife and iWork creative and production suites. Apple is world-renowned for its innovation among high-tech companies.