How best a company s after sales service works

After-sales service refers to a series of services provided to consumers by manufacturers and distributors after they sell products (or services) to consumers, including product introduction, delivery, installation, commissioning, maintenance, technical training, door-to-door service, etc. In today's fierce competition in the market, with the improvement of consumer awareness of rights protection and the change of consumption concepts, consumers not only pay attention to the product entity itself when purchasing products, but also pay more attention to the after-sales service of products when the quality and performance of similar products are similar. Therefore, while providing cheap and high-quality products, enterprises provide consumers with perfect after-sales service, which has become a new focus of modern enterprise market competition.

In China, there are cases where Haier Group's sales have steadily increased due to its good after-sales service. The content of after-sales service mainly includes: 1. Install and debug products on behalf of consumers; 2. According to the requirements of consumers, carry out technical guidance on the use and other aspects; 3. Ensure the maintenance of spare parts; 4. Responsible for maintenance services; 5. Implement "three guarantees" for products, that is, repair, replacement and return (now many people think that product after-sales service is "three guarantees", which is a narrow understanding); 6. Deal with consumer letters and visits, and answer consumer inquiries.

At the same time, we use various ways to solicit consumers' opinions on product quality, and improve them in time according to the situation. Objectively speaking, high-quality after-sales service is the product of brand service economy, and the after-sales service of brand-name products is often better than that of miscellaneous products. The best brand products are generally higher than miscellaneous brands, on the one hand, based on product cost and quality, but also because the sales strategy of brand-name products has taken into account the cost of after-sales service.

From the perspective of the service system, the after-sales service of the product is provided directly by the manufacturer and the dealer, but it is more to show to consumers in the way of cooperation between manufacturers and merchants. Both consumers and merchants should abide by the principle of integrity. What problems should I pay attention to when I hit ** 1

When hanging up: Thank you for your valuable comments, I hope I continue to serve you, goodbye. Satisfied.

After-sales service process: 1. Indoor repair problems in the residence: 1

電話反應及填寫售服單。 2.至管理中心填寫售服單。

2. Problems of repairing public facilities in the community: After discovering the problems, the management center will fill in the sales service list in a unified manner, and hand it over to Chengde Construction for handling after rectification. Chengde Construction Post-sales Service Process Call 0800-001-898 Notify the company or go to the management center to fill in the sales service list Accepted by the company's service unit, and fill in the after-sales service work list Customer Acceptance The customer confirms whether it is completed in the [Post-sales Service Work Sheet], and the contractor takes it back to the company to coordinate with the factory to inspect, estimate, collect and repair The company's after-sales service unit is archived and checked The after-sales service work list Community name:

Repair Number: House No. A102 Address 16th Floor, No. 17, Hsu Chang Street, Taipei City Name Wang Daming Contact Day: 2383-2996 Night:

Reception time 6/16/96 Call BBC: Big Brother: 0934-238-106 Customer's second contact Name Wang Xiaoming Phone 0911-342-668 Items to be repaired Completion date Customer's signature 1 The water output from the sink head is too small.

940626 Wang Daming Cost Estimation Approval: Client Signature: Audit:

Sales and Service Department: Customer Service Department: Triplicate Audit Sales and Service Department.

1. Not only to make the customer feel that the product satisfies him, but also to make the customer feel that the service makes him satisfied.

2. As an after-sales personnel, you must first understand that the company sends itself out, not just to do a good job in after-sales maintenance services.

3. Every time you go out, you represent the company, so your words and deeds must be in place, say what you should say, don't say what you shouldn't say, and don't say anything to customers.

4. Move what should be moved, move within the scope of your own responsibility, and don't get anything that is not your own public state.

After-sales service is mainly done. What do you sell, so what do you do, if you sell real estate, then people buy a house and everything has to look for you, and that after-sales you buy a car, that is to say. People's cars come in, maintenance, there are accident vehicles, then these are done by your after-sales service, and after-sales service is connected.

That is to say, there are some after-sales problems, which are basically after-sales reception.

After-sales service depends on which industry it is for, if it is an electronic product, then it is generally maintenance. If it's some clothing or something, then it's a return or exchange.

It is mainly to repair faulty products and provide testing services!

1.Customer needs surveys.

2.After-sales maintenance personnel arrange scheduling.

3.Regular return visits.

This after-sales service is generally for after-sales things, such as how to deal with the broken products purchased, or how to arrange some bad things?

What does after-sales service mainly do? After-sales service is mainly to reply to product problems, and then repair product problems, customer service.

What does after-sales service mainly do, mainly do maintenance. Dealing with the problem.