If the transaction is successful, the order is also evaluated, and the evaluation is still displayed

If this is the case, there are several possibilities, one is that your refund of this transaction is not a full refund, it is estimated that it is a part of the refund, or if you buy in an order shopping cart, one of them is not refunded, if this situation will eventually show the words of successful transaction, as long as the words of successful transaction are displayed, it can be evaluated, and the following is a description of the rules of evaluation!

As long as the transaction status is "Transaction Successful" after the refund is completed, there will be a review entry within 15 days.

In general:

1. Apply for a returnless partial refund, after the refund is successful, the transaction will display "Transaction Successful" at the end;

2. If the application does not receive a full refund of the goods, after the refund is successful, the transaction will show "transaction closed" at the end;

3. Apply for a return and refund, and after the refund is successful, the transaction will display "Transaction Closed" at the end;

4. If the refund application is unsuccessful, after the refund is closed, the transaction will display "Transaction Successful" at the end

Note: If there are multiple items in an order, only one item is confirmed to be received, even if the other items are returned for refund, the entire order will eventually show "transaction successful", and there will still be an evaluation entry, but only the goods that have been confirmed to receive can be evaluated.

The order that has been evaluated for the success of the transaction will definitely be displayed, and if it is a bad review, the seller should be able to delete or modify it.

If the order refund is successful, if the order status is Transaction Closed, it cannot be evaluated. If the order status is Transaction Successful, the buyer can comment within 15 days of the successful transaction.

Specific Statement:

1.In-sale refunds:

1) Apply for a return and refund, the refund is successful (the final transaction status is closed), the rights protection Xiaoer has not actually intervened and is not an automatic refund order, and there is no credit evaluation entrance.

2) Apply for a refund only, and the refund is successful without return (the final transaction status is transaction success), and the credit evaluation entrance will be opened.

2.After-sales refund: The after-sales refund is successful, and the previously submitted credit evaluation will not be deleted.

Extended information:**The evaluation system includes [credit evaluation] and [store rating], **order evaluation includes both types, and Tmall orders only have store ratings. The credit evaluation is only used in the bazaar, and both parties have the right to make relevant evaluations on the transaction after successfully completing each transaction order using Alipay services on the bazaar trading platform.

**Service Center web link.

Taoxiao Xiaobao shows that if the transaction is successful, it is not possible to apply for a refund. If the seller promises to deliver the goods to you, but later does not give it to you, then you must keep your chat history on Want Want. I'm sure he said those words, but he didn't deliver on them.

After that, the screenshot becomes evidence and is provided to ** customer service.

Can I evaluate the transaction if I applied for a refund?

The conditions for evaluation are: within 15 days after the transaction is successful, as long as the transaction status of the transaction applying for refund is "transaction successful" after the refund is over, there will be an evaluation entry within 15 days.

In general:

1. Apply for a returnless partial refund, after the refund is successful, the transaction will display "Transaction Successful" at the end;

2. If the application does not receive a full refund of the goods, after the refund is successful, the transaction will show "transaction closed" at the end;

3. Apply for a return and refund, and after the refund is successful, the transaction will display "Transaction Closed" at the end;

4. If the refund application is unsuccessful, after the refund is closed, the transaction will display "Transaction Successful" at the end

Note: If there are multiple items in an order, only one item is confirmed to be received, even if the other items are returned for refund, the entire order will eventually show "transaction successful", and there will still be an evaluation entry, but only the goods that have been confirmed to receive can be evaluated.

After the refund is successful, it will continue to show the successful transaction and the review for the following reasons:

Clause. 1. After the transaction is terminated, the platform displays a problem.

Clause. 2. After the transaction is completed, the refund function will be displayed, and the evaluation can also continue.

Third. The transaction system does not discriminate, so you can continue to evaluate after the refund to show that the transaction was successful.

However, regardless of these three cases, it will not affect the actual refund, so there is no need to worry.

**The transaction order created on the transaction has been closed (i.e., the order status is displayed as "Transaction Successful" or "Transaction Closed"), the member cannot apply for a refund (including the product price and postage) again.

If there is a problem with the product and the transaction is still within the rights protection period, the buyer can protect their rights and interests by filing a complaint.

Generally speaking, after the refund is successful, the transaction will be automatically closed, but you are in a special situation, as you mentioned here, you did not return the entire money to the buyer, but left the shipping money. Based on your two pictures, the main thing is to look at the following one, + yuan, which means that your Alipay has 87 yuan in the account, but there is a refund next to it, use 87 yuan to subtract the money you returned to the buyer, and the rest of the money will be paid to your Alipay.

I don't know if you understand, simply put, you didn't return all the money to the buyer, then there is an online transaction between you and the buyer, and as long as the buyer confirms the receipt, you will have a prompt for the success of the transaction! The money has been refunded to the buyer for this order, but the money for the shipping fee has gone into your Alipay!

It has been returned to the buyer. You can click on the transaction details to see it. There should be no money in Alipay.

It's been refunded. It's just that because there is a deduction for freight, the transaction is displayed as successful. If the refund is made in full (including shipping), the transaction is closed.