Can I change my package? Why can t I change the package if I change it?

For Unicom users, you can transfer your Unicom mobile phone number to ** through the following methods

Method 2] Handle it through your number's exclusive WeChat*** (e.g., Tencent King Card users enter WeChat*** "King Card Assistant", "Privileges", "Personal Center", "King Card Transfer").

Method 3] If the above self-service channels are unsuccessful, please bring the valid relevant documents provided by your number when accessing the network (as shown below) to the private business hall of Unicom in the place where you belong for consultation;

Description of valid documents:

1) Individual users: the owner of the aircraft presents the original valid identity document;

2) Unit users: must present the unit certificate, a copy of the business license stamped with the official seal, and a valid ID card of the operator;

2. Integration**, shared combination**, beautiful number and some provincial characteristics** users do not support online changes;

3. Some provinces cannot make ** changes in the last two days of the month, so it is recommended that you apply in advance.

Regardless of mobile or China Telecom, you can change it when the time comes, and if you want to change it, you can just have the discount you enjoy, and you can directly call 10086 to change the service.

Different**Handling rules are different, such as unable to change** does not rule out what conditions are restricted by the mobile phone number, for example, 2G 3G old users cannot handle the transfer to 4G combination** The reasons are as follows:

1.The original 3G contract period is renewed and the new contract has not yet taken effect;

Internet access card, one card and two physical cards;

3.Number porting users (Tianjin, Hainan, Jiangxi, Hubei, and Yunnan only);

4.Group customers, industry application users;

5.Handled the national unified or provincial contract plan;

6.There are other constraints that cannot be lifted;

7.The network access time is less than 6 months (exclusive);

8.Arrears, downtime, account cancellation, blacklist, etc.

You can check whether there are any of the above problems, if you still can't handle it despite the above reasons, it is recommended that you contact the Unicom customer service of the place where the number belongs for verification.

Tips: At present, some cities have adjusted the 4G combination** related business, and it is temporarily impossible to handle the change of 4G combination** through the online business hall and China Unicom APP, which will cause you inconvenience, please understand, and it is recommended that you pay attention to the promotional information on the official website of China Unicom.

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The reasons for the unsuccessful change of mobile phone** are:

1.Your mobile phone is in arrears and cannot be changed;

2.You've already changed it in the current month**;

3.Users with contract plan limitations;

4.Your mobile phone is in abnormal service status such as downtime insurance number, loss report, etc., or is a blacklisted user;

5.During the period from the last day of the month to the beginning of the month, it may affect your use of ** to change the business;

6.From 00:00 to 24:00 on the last day of the month at the end of each month, you cannot change the business.

7.Other factors prevent the change from being processed**.

Excluding the above circumstances, it is still impossible to change, it is recommended that you consult the manual customer service of Unicom where the number belongs to understand.

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1. Different types and different ways of changing, usually not in arrears, blacklist and other abnormal states and normal on the network of eligible users, can log in to the online business hall by using the mobile phone number and service password, click "self-service" "business handling" and "**handling" on the home page, select the ** you need to change, and confirm the handling.

2. If you need to handle the account cancellation business, you can do it in the following ways:

If you are a prepaid user, the prepaid user does not need to cancel the account, if you stop recharging the prepaid number, the overdue Unicom company will automatically ** the number, and the account will be cancelled.

If you are a postpaid user, the postpaid user (including the postpaid SIM card) can cancel the account as follows:

1) Individual users: The owner of the aircraft shall present the original valid ID card to the Unicom's own business hall where the number belongs for processing;

2) Unit users: must present the certificate of the unit, a copy of the business license with the official seal, and the valid identity document of the person in charge to the self-owned business hall;

3) The user is required to return to Unicom's own business hall where the number belongs if the user is not within the agreement period, and the application through online channels is not supported at present;

4) After the account is officially closed, the pre-deposited phone bill can be refunded, but the prepaid payment, the grant and the card recharge fee cannot be refunded.

3. There are differences in the business policies of various cities, and the actual handling of the above business is subject to the local policies.

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If you are unable to change the **, it cannot be ruled out that it is due to the following circumstances in the number:

1.Your mobile phone is in arrears and cannot be changed;

2.You've already changed it in the current month**;

3.Users with contract plan limitations;

4.Your mobile phone is in abnormal service status such as downtime insurance number, loss report, etc., or is a blacklisted user;

5.During the period from the last day of the month to the beginning of the month, it may affect your use of ** to change the business;

6.From 00:00 to 24:00 on the last day of the month at the end of each month, you cannot change the business.

7.Other factors prevent the change from being processed**.

If the above circumstances are excluded and cannot be changed, it is recommended that you contact the manual customer service of Unicom where the number belongs for verification, and the actual situation shall be subject to the local policy.

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