Why should hotel management be people centric?

It's people-oriented.

People, that is, guests, are the income generators of the hotel, and without guests, there will be no hotel.

So guests are important, that is, people are important.

For a long time, China's hotels have always adhered to the slogans of "guest first", "customer is always right", "customer is God", in the final analysis, it is customer-centric, so that customers are satisfied. The income of the hotel is based on the consumption of guests, so in a sense, the competition of the hotel is essentially the competition of the source of customers. There is no economic benefit without guests, so it can also be said that paying attention to CS and implementing the customer satisfaction strategy is the premise for the hotel to seek benefits.

In the final analysis, it is to be customer-centric and make customers satisfied. The income of the hotel is based on the consumption of guests, therefore, it is the income generation of the hotel**, and there are no guests, and there is no hotel.

So guests are important, that is, people are important.

Our hotel has long been people-oriented.

People, pay attention to CS, and implement the customer satisfaction strategy is the premise of the hotel to seek benefits. There is no guest at all to talk about economic benefits, so it can also be said that it has always adhered to the slogan of "guest first" and "customer always right", in a sense, the competition of the hotel is essentially the competition of the source of customers, and the customer is God", that is, the guest.

One of the fundamentals of sustainable enterprise development is the cultivation of talents. Not only hotels, but also any company and enterprise should be people-oriented.

People-oriented management refers to highlighting the status of people in management and realizing people-centered management on the basis of a deep understanding of the role of people in social and economic activities. The hotel is a service industry, the service object is people, people's feelings about the hotel service determine the business performance of the hotel, and the hotel must implement people-centered management.

Two aspects, 1 is that people refer to the guest, to the guest as the center, to the needs of the guest as the goal, to the satisfaction of the guest for the purpose, always adhere to the guest is the concept of God: 2 is the person refers to the service staff, to provide employees with a good working environment, good wages, and due respect, so that employees can provide better service for guests!

People come and go, people buy and sell, people make food, and people use people. No one can't.

People-oriented, money and wealth are stable.

The customer is God, and of course it has to be people-oriented.

To be people-centric is to be people-oriented.

People-oriented management.

People-oriented is not only a strategy for governing the country, but also a leadership style or concept for managers. "People-oriented" management refers to a series of management activities that take people as the starting point and center in the management process, and focus on stimulating and mobilizing people's initiative, enthusiasm and creativity, so as to achieve the common development of people and enterprises. It has the following characteristics:

1) People-oriented management mainly refers to the guiding ideology of taking people as the starting point and center in the process of enterprise management. (2) People-oriented management activities revolve around stimulating and mobilizing people's initiative, enthusiasm and creativity. (3) People-oriented management, committed to the common development of individuals and teams.

The importance of people-oriented management lies in the fact that it is an important condition for improving the knowledge productivity of enterprises. The knowledge productivity of an enterprise refers to the ability of an enterprise to use its knowledge resources to create wealth, which is the basic management mode to adapt to the international operation of the enterprise, is a necessary condition for establishing a good relationship between people and other elements in the enterprise, and is the cornerstone of the sustainable development of the enterprise.

The people are the main body of cultural creation and cultural enjoyment. The practice of the masses of the people is the source of cultural development.

The people are the masters of the country.

This can't follow the trend, first, it mainly depends on who your hotel has for a large number of people, whether it is a community store or a star-rated hotel. Second, if it is the latter, of course, you need to improve the grade of your restaurant, not to mention, the customer group is not single, once and for all, why not? Generally speaking, it depends on you personally, after all, diversification will definitely bring you high operating costs and manpower, and your actual ability is the most important!

The last reminder is that running a hotel is very hot and makes a lot of money today, but the competition in this industry is everywhere, you must have your own specialties or enthusiastic service, so there will be a lot of repeat customers, not to mention that there are many referrals, directly help you save money on advertising! That way you won't be eliminated from the cutthroat competition! That's all I have to say.,Whether it helps you or not.,I hope to give a reply.、、

It doesn't have to be diversified, sometimes diversification is a dead end. Find out the core competitiveness, do a good job in market positioning, and be 10,000 times stronger than what diversification. How many businesses die on diversity.

Because there's a lot of competition right now, it's easy to get eliminated if you don't diversify.

Because the catering industry is so competitive now, you don't want to order new methods, but you have to be eliminated.

Because the requests of the guests are always strange.

This question** is in the after-class exercise (p140) of Chapter 3 "Fundamentals of Management" of the fifth edition of the textbook, which mainly involves the humanistic principle in the principles of management. The main points of the answer are as follows:1

The so-called people-oriented management means that management activities should focus on people, and the purpose is to benefit mankind and promote the all-round development of people. The people-oriented principle is a people-oriented management idea, which mainly includes the following main views: employees are the main body of the enterprise; Employee participation is the key to effective management; The most perfect development of human nature is the core of modern management; Serving people is the fundamental purpose of management.

2.The way to realize people-oriented management: Establish a people-oriented, people-oriented management concept that people are the center of everything.

In the enterprise, employees are not only the object of management, but also the main body of management, enterprise management is not only the management of people, but also the management of people, the purpose of enterprise management, is not simply the production of goods, but for the social development of people, including enterprise employees. Employee participation management. There are many forms of employee participation in management, but there are three that should be the most basic.

a.Delegates are elected through the workers' congress to participate in the highest decision-making body of the enterprise, the management committee or the board of directors. Employee representatives shall occupy a certain proportion in the management committee and the board of directors, and enjoy the same rights and obligations as other representatives; b.

Representatives are elected by the workers' congress to participate in the board of supervisors, the highest supervisory body of the enterprise. Employee representatives should occupy a relatively large number of seats in the board of supervisors, and enjoy the same authority as other supervisors to supervise the production and operation activities of the enterprise; c.Widely participate in daily production management activities (such as quality management, equipment management, cost management, on-site management, etc.).

Since workers are most aware of the actual situation of the part of production and business activities in which they are directly involved, they should have a greater say in participating in daily production management activities and will be able to achieve better results.

"People-centered management" is people-oriented management, which refers to a series of management activities that take people as the starting point and center in the management process, and focus on stimulating and mobilizing people's initiative, enthusiasm and creativity to achieve the common development of people and enterprises. To achieve "people-centered management", we must establish a people-centered management idea, which can be summarized into the following four aspects: 1. Emphasize the role of research people in the current large-scale production; 2. Emphasize the study of human motivation and the law of mental activity; 3. Emphasize the way to effectively mobilize people's enthusiasm for labor in enterprise management; 4. Emphasize the study of leadership behavior.

People-centered management, emphasizing the initiative and importance, is to use what kind of people are suitable for what kind of things, people as the first factor, which is a stark contrast to the management of things.