Tianyu mobile phone is connected to wifi but cannot access the Internet

Hello, if you can connect to WLAN, but can't go online, you can rule it out as follows:

1) Whether there is a case requirement for the selected WLAN password to be entered, and whether the input is correct.

2) Check whether the WiFi network switch at the top of the first screen is turned on; Reboot once.

3) Check whether the wireless router is set up with a firewall, and the firewall needs to be turned off to connect.

4) After turning on WLAN, take a look at the MAC address in the Settings About Phone status query, if the MAC address starts with 00, it means that the MAC address is missing. Mobile phones and other devices must have a MAC address, and the address must be unique. If two devices with the same MAC address appear on that network, one of them is unreachable.

It is recommended to go to the Tianyu after-sales service center to rewrite the MAC address to solve the problem.

5) If you can't use the wifi network of the router at home, it will work anywhere else, it may be that the user's router locks the MAC address, and the broadband router settings Find the authorization related settings and write the MAC address of the mobile phone before you can use it.

6) If the above methods cannot achieve normal viewing, it is recommended to restore the important data in the phone to factory settings.

The address of Tianyu National After-sales Service Center.

The router is not set up correctly.

1.Turn on the power supply, then plug in the network cable, plug the incoming cable into the blue port, and then plug in a blue port for the network cable connected to the computer. After doing these jobs, you will see that there is an address and account password behind the router, and after connecting, enter the address you see on the router in the browser.

2.Then enter, enter the corresponding account and password.

3.After entering the operation interface, you will see a setup wizard on the left, and you will enter (generally pop up automatically).

4.Click Next, enter the Internet access method settings, you can see that there are three Internet access options, if it is dial-up, then use PPPoE. Dynamic IP can be used by plugging the computer directly into the network, and there is a DHCP server on the upper layer.

The static IP is generally a private line or something, or it may be a cell bandwidth, etc., and the upper layer does not have a DHCP server, or wants to fix the IP. As I dial up, I choose PPPoE.

5.If you choose PPPOE dial-up Internet access, you need to fill in the Internet account number and password, and you will have an account number and password when you open broadband, and you can fill it in.

6.Then the next step is to go to the wireless setup. You can see the channel, mode, security options, SSID, etc., generally SSID is a name, you can fill in at will, and then the mode mostly uses 11BGN

The wireless security option to choose WPA-PSK WPA2-PSK is so secure.

Maybe it's the reason for the poor signal, try it in a place with a good signal!

I don't know if your inability to use is that you can't use it, you can't access the Internet, or you can't play**.

If you can't hit **, it must be inevitable. Because wifi only provides data traffic, it does not provide communication, that is, you can't play ** and send text messages when you connect to wifi.

If you can't access the Internet, there are many reasons.

First: The wifi signal source (generally a wireless router) does not open an account, DHCP service, you connect to it, and if you are not assigned an IP, you will definitely not be able to access the Internet. The solution is to set the DHCP of the account opening route (simple) or set the corresponding IP on the mobile phone (difficult).

Second: It may be the simplest that your wireless router is not connected to the Internet at all, so you can't access the Internet either.

Third: The wireless router you connect to has IP or network card restrictions, so you can't get on it (you can't do it when someone else turns it on when you steal the network).

Fourth: You are connected to the wifi hotspots of Chinanet, Chinamobile, and ChinaUnicom, because some of these three hotspots are expensive, some are free, and some only support the company's customers, so some of them can't go online.

Fifth: You are rubbing other people's wifi network. Some can't even get on it, but there are network restrictions, so they can't get on.

Hello! You don't need a cell phone signal!

If you can't connect, see if the wireless password you set has a number? Change him to letters!

WiFi doesn't require cell phone signal and doesn't require GPRS traffic. The signal on the wifi connection is strong and cannot be used, 1 may be that the wifi is encrypted, and the password verification is available. 2 It may be that the wifi itself is not connected to the Internet, but there is a signal source empty.

Wifi signal of course. The phone can have no signal.

Mine is W700, wifi does not use mobile phone signal, you go to the settings of WiFi wifi search, see if you need a password to find, if you want to enter the password, do not automatically connect.

WiFi does not require a mobile ** signal.

Doesn't seem like it's needed? My glory will be fine!!

If you are connected to the public network of China Unicom, China Mobile, and China Telecom, then you can connect. But if you connect, you have to go to the web page to log in.

The router is grinding in the middle of the delay in connection is required account and password,Confirm that the wireless router Internet access does not ask the training question,Then set the account and password on the wireless router,You also have to open the blind Li Tong your Internet access,Otherwise, you can only connect to the Internet。

Possible reasons and solutions for Tianyu mobile phone not connecting to the wifi network:

1.First of all, check whether the wireless router is working normally, you can use other mobile phones or digital products to connect to the wifi signal, if you can connect and surf the Internet normally, then generally this router can work normally.

2.The phone is turned on to sleep and the network is turned off.

Check whether the phone has the option to turn off the network in the dormant state, the phone will be disconnected after a period of time or cannot receive the background chat software, the possible reason is that the phone is turned on the function of turning off the network by mistake.

3.If you use the router for a long time, the router may freeze its death. Just restart your wireless router.

4.The type of certification is not suitable. Try to change the authentication type of the router, it is better to choose the secure "WPA2-PSK" type mode, and the following encryption algorithm is better to choose "AES".

5.The network settings of the mobile phone or router are abnormal. Consider restoring your router factory settings and cellular network settings.

This depends on your company's wireless routing settings, if it is a dynamic IP, you should not need to set up a direct connection.

If you use a fixed IP, you need to click the menu key in the interface of selecting the wireless network, and an advanced option will pop up below, check the static IP in it, the IP address is usually filled in any number, the gateway is usually filled in, the network 5 mask:, the domain name can not be filled. Fill it in, if you still can't connect to the network, you have to ask your company to manage the wireless buddy and ask him to help you set it up.

I said yes and just the settings for most routers.

Press Add WiFi Network and then write the password.

Hello, you can try to set your phone to airplane mode and wait for a while before turning off airplane mode, which can generally return to normal.

If your phone can't access the Internet, try the following methods:

1: The notebook looks at the wireless wifi to open without the general wifi shortcut key ctrl+f5

2: If the connected network cable is lit, see if the connection to the computer is bright, if it is bright, it means that it is in normal operation.

3: Right-click on the network neighbor or network attribute network connection to see if the network is disabled.

4: Restart your computer.

5: See whether the power supply system of the downstairs is normal (because the power supply of the corridor is generally the network power supply).

6: Call ** Ask Telecom to provide you with a question about whether the telecom party is in a normal state.

7: The mobile phone can't go online to see if the wifi is operating normally, carefully check whether the password you enter is the same as the router password.

8: The mobile phone can not be on the mobile network, you can call ** to the telecommunications company to ask what the situation is, or restart the mobile phone to try, don't forget the simplest to turn on the mobile data.

If your mobile phone cannot access the Internet normally, please check the following conditions:

1. If you don't restart your phone after upgrading to 4G**, you won't be able to use the Internet function normally;

2. Confirm whether there is a network, it is recommended that you can use it in a place with a strong signal;

3. Check whether there is still a phone bill in the account, if the balance is insufficient, you need to recharge before you can use it;

4. After 3-5 minutes of power off, restart the phone and try again;

5. Check whether the USIM card is inserted, if it has been inserted but still cannot be used, it is recommended that you go to the business hall to check whether the USIM card is faulty, or replace the card for testing;

6. If the traffic usage reaches the cap value in the current month, the network will be automatically shut down, it is recommended that you pay attention to the SMS reminder of China Unicom or inquire about the **product description.

Generally, it's a router problem.,You need to reset the wireless spike router.,Or re-talk about the Buqi router or delete the wifi hotspot in the mobile phone to search for the connection again.。

Ask a computer expert to take a look.