What should I do if I can connect to the wifi but can t access the Internet?

If you are using a Huawei phone.

If you can connect to Wi-Fi but can't access the Internet, you can use the following methods to troubleshoot:

1. If you are using a home network, it is recommended to connect to other WiFi or mobile phone personal hotspots for testing and troubleshooting

1.If connected to other wifi is normal.

1) Please do not stay away from the router;

2) Please check whether the broadband account expires, restart the router and restart the phone before trying;

3) If the router has been set to the blacklist and whitelist, you need to check whether the MAC address of the mobile phone is added to the router, if the router does not set the blacklist and whitelist, please power off the router and restart the attempt.

2.If you connect to other wifi, you can't get online.

1) Please turn the WLAN switch back on and try to connect;

Follow the on-screen prompts to restore. (Note: This action will delete the WLAN and Bluetooth connection records).

2. If you are using a public network:

1.Try using it in a place with a small amount and confirm that the hotspot is working properly.

2.Please check if you need to log in through a browser** to register before you can access the Internet.

3. If individual applications are not available online:

Enter Traffic Management and click to enter the Traffic Management page, click Application Networking, and check whether the WLAN permissions are checked for individual applications, and it is recommended to check all the WLAN permissions that need to be used for applications.

If the above methods do not resolve the issue, we recommend that you back up your data.

Third-party communication applications need to be backed up separately), and bring the purchase voucher to the Huawei Customer Service Center for testing.

If you use a vivo phone, the phone is connected to wifi normally but cannot access the Internet:

1. Check your phone's settings.

Go to Settings --WLAN and check if the wifi has been successfully connected.

Go to Settings - Other Networks & Connections - Private DNS to see if Private DNS is set, if so, it is recommended to set Private DNS to off and try again.

2. Check WiFi

Please compare whether the same wifi connection is normal with other mobile phones, and confirm whether it is the wifi or mobile phone. If it is due to Wi-Fi, please restart the wireless router to check. Some public Wi-Fi networks require browser authentication before they can connect to the Internet.

3. Check the network permissions.

Please go to iButler - Traffic Management Traffic Monitoring - Network Management - WLAN - Turn on the software networking permission.

4. Check the environmental causes.

If the phone is far away from the router, although the wifi signal is displayed, it may not be able to access the Internet, it is recommended to adjust the distance between the phone and the router before trying.

5. Reset the network settings.

Make a backup of wifi and other data, go to Settings - System Management - Backup and Reset - Reset Network Settings - Reset Settings, and then use it to view.

Note: Resetting the network settings will clear the connection records such as Wi-Fi, mobile data network, Bluetooth, etc.; If you have dual SIM, you need to select the corresponding SIM card.

6. Reset all settings (do this when you can't see the reset network settings menu).

Note: This action will not delete the software or files, only reset all the settings; For data security, you can back up important data before operation.

7. Service center testing.

If the above methods do not solve the problem, please back up your mobile phone data in advance, and bring your mobile phone and purchase voucher to vivo customer service center for testing.

Customer service center address: enter the vivo official website vivo**app--my--service outlets, after-sales outlets--select provinces and cities to query the customer service center address).

Sometimes, I don't know why this happens, a small exclamation mark is displayed at the wireless network, although it is connected, but it cannot access the Internet. How to deal with this situation? Why can't I connect to the Internet when I connect to the wifi?

wifi is connected and cannot be connected to the internet causes and solutions.

1. The router is unstable.

Some wireless routers and optical modems (broadband modems) are of poor quality and will crash after a long period of operation.

Solution: Turn off the power of your home wireless router and optical modem (broadband modem), wait for a few minutes, and then turn on the power and start the device. After the normal start, connect to the wifi test to see if it can be used normally?

WiFi is connected and not available for internet access.

Second, the broadband is faulty.

If your home wifi was connected to the Internet before, suddenly there was a problem of not being able to access the Internet. And the router and cat have been powered off and restarted, but it still can't be used after connecting to wifi.

In this case, it is very likely that there is a problem with the broadband line, or the broadband is in arrears.

2. If there is no arrears, you can transfer to the manual customer service, report the fault, and let the operator arrange staff for maintenance.

At this time, if the computer can access the Internet, it means that the broadband line is normal and there is no problem. On the contrary, if the router is not used and the computer is directly connected to the cat, the computer cannot access the Internet, and most likely there is a problem with the broadband line.

3. The router is not connected to the Internet.

If there is no problem with your broadband line, there is no arrears in your bandwidth, and your broadband carrier is not responsible for debugging your router. So, at this time, please follow the steps below to check the relevant configuration in your router.

You can use a computer or mobile phone, log in to the router's settings page first, find and open the option of Internet access settings or WAN port settings, and you can see the router's networking status information.

The broadband network is not connected, and you can check the following six aspects:

1. Enter the WIFI router web configuration interface, and under the WAN port configuration item, check whether the broadband dial-up connection PPPoe and password input are correct;

2. Enter the WIFI router web configuration interface, enable the DHCP automatic IP assignment function under DHCP, and check whether the DNS settings are consistent with those provided by the broadband operator.

3. For ordinary mobile phone and laptop users, it is recommended to automatically obtain IP and DNS addresses to avoid the inconvenience caused by address changes or conflicts;

4. Check whether the network cable connected from the telecom broadband modem or optical modem is connected to the WAN port of the wifi router, and check whether the line is loose and whether the power supply is connected;

5. The wifi administrator has turned on other wifi authentication methods, please consult the wifi administrator;

6. If the above suggestions fail to solve your problem, it is recommended to consult the network broadband operator to check whether the broadband line is faulty or the broadband is overdue.

Why can I connect to wifi but can't access the internet?

When we connect to wifi, if we can't access the Internet, there are generally the following possible reasons:

Router issues.

The router is the bridge that connects our silver calendar devices and the network, and if there is a problem with the router, it will lead to the inability to access the internet. You can try restarting the router, or go to the router settings page to check whether the settings are correct.

Problems with network settings.

If the router is normal, but the device still can't access the Internet, it may be a network balance and guess problem. You can ask the type to check whether the IP address, subnet mask, gateway, etc. of the device are correct, or try to reset the network settings.

Weak signal. If the signal is weak, it will also lead to the inability to access the Internet. You can try getting closer to your router, or adding a device such as a signal booster to boost the signal.

Equipment issues. If none of the above is a problem, then there may be a problem with the device itself. You can try things like restarting your device, clearing your device's cache, and so on.

There are many reasons why you can't access the Internet, and you need to investigate it on a case-by-case basis. If none of the above methods can solve the problem, you can contact the network service provider or equipment manufacturer for further consultation and resolution.

In this case, you can try to disconnect the router from the modem, wait for a few minutes and then connect the power supply and restart the modem and router. It can also be caused by a broadband failure or the router is not connected to the Internet, which requires broadband repairs or a resetting of the router.

When the router is unstable and the wifi connection cannot be connected, you can first power off the wireless router and optical modem at home, wait for a few minutes and then reconnect the power supply, start the device, and then reconnect the wifi can usually be used normally.

When the payment fails and the wifi connection cannot be accessed, you need to call the broadband customer service ** first to check whether the broadband is in arrears, and if it is in arrears, you only need to pay the fee. If there is no arrears, you can transfer to manual customer service, and then report the fault, so that the operator can arrange for on-site repair.

If there is no problem with the broadband line and there is no arrears in the broadband, it is likely that the router has not debugged the non-rent-free Huai method networking, at this time, you can log in to the settings interface of the router with a computer or mobile phone, find it, "Internet Settings" or "WAN Port Settings", and set it to automatically obtain the IP address.