The phone can connect to wifi but not to the internet

If you use a vivo mobile phone and the connection to WiFi is normal but you can't access the Internet, you can check it as follows:

1. Use a laptop or other mobile phone to connect to the router to surf the Internet, or change a routing device to try whether the Internet can go online.

2. Clear the WLAN data and cache, and then reconnect to the WiFi

OriginOS FunTouch OS UI and above: Go to Settings - Apps & Permissions - App Management - More - Show System Processes - WLAN - Storage, and select Clear Data and Cache;

Android 11 models: Go to Settings - System Management - Backup & Reset - Reset Network Settings - Tap Reset to reset;

FunTouch OS is as follows: Go to Phone Settings - More Settings - Application Management - ("More" in the upper right corner and select "Show System Processes") - Find WLAN - Click Storage, select Clear Data and Cache (some models enter Settings - More Settings - Applications - All - Find WLAN);

3. Restore all settings and see;

OriginOS FunTouch OS (Monster) UI and above: Go to Settings - System Administration - Backup & Reset - Restore All Settings;

FunTouch OS is as follows: Enter Settings - More Settings - Backup & Reset Factory Reset - Restore all settings, this operation will cause the logged in third-party software to need to log in again, but will not clear the **, ** and other files in the phone storage, please confirm that it does not affect the use of some third-party software before restoring all settings. To avoid data loss due to abnormal operation, it is recommended that you back up the important data of your mobile phone first.

4. Click Forgot Network, and then re-enter the password to connect to WiFi;

5. Enter i Butler - Traffic Monitoring - Network Management to check whether the software is prohibited from connecting to the WiFi network;

6. If the above methods are not improved, you can bring your mobile phone and valid purchase voucher to the service center for testing and processing, pay attention to WeChat *** "vivo" or "vivo customer service" to inquire about the address of the service center**, it is recommended to contact before going to ensure that there is a staff reception and then go over, so as to avoid delaying the precious time to run in vain.

If you are using a Huawei phone, you can use the following methods to troubleshoot the problem:

1. If you are using a home network, it is recommended to connect to other WiFi or mobile phone personal hotspots for testing and troubleshooting

1.If connected to other wifi is normal.

1) Please do not stay away from the router;

2) Please check whether the broadband account expires, restart the router and restart the phone before trying;

3) If the router has been set to the blacklist and whitelist, you need to check whether the MAC address of the mobile phone is added to the router, if the router does not set the blacklist and whitelist, please power off the router and restart the attempt.

2.If you connect to other wifi, you can't get online.

1) Please turn the WLAN switch back on and try to connect;

2. If you are using a public network:

1.Try using it in a place with a small amount and confirm that the hotspot is working properly.

2.Please check if you need to log in through a browser** to register before you can access the Internet.

3. If individual applications are not available online:

Please open Settings, enter Traffic Management in the search box above and click to enter the Traffic Management page, click Application Networking, and check whether the WLAN permissions are checked for individual applications.

When the mobile phone is connected to wifi, it can't access the Internet, especially other wireless devices can access the Internet, but a mobile phone can't. This situation is generally a problem with mobile phone settings and router settings, and you only need to work with Beijing Broadband Pass and follow the steps below to solve it.

1. The mobile phone cannot obtain the IP address.

Generally, the wireless connection of the mobile phone is to automatically obtain the IP address issued by the router DHCP service, if the mobile phone is set to a fixed IP by mistake, you can not access the Internet, as long as you enter the mobile phone wireless network settings, select the connected WiFi signal, enter the option to see if the static IP is enabled, if so, change the static IP to DHCP.

2. The router is set to bind the MAC address.

If the router is bound to a MAC address, it can only deliver IP addresses to the bound wireless devices, and other unbound devices cannot obtain IP even if they are connected, resulting in failure to access the Internet normally. In this case, you can simply enter the router management page and bind the MAC address of the mobile phone that cannot be connected, or choose to turn off the binding settings.

3. If the problem cannot be solved, then enter the wireless network settings of the mobile phone, delete the connected wifi signal, and then reconnect to test whether it is normal. Otherwise, it may be caused by a system or hardware failure of the mobile phone, and it can only be sent for repair.