How to reply to the refusal of the takeaway refund, and how to deal with the refusal of the Meituan

At present, the procedures for refunds for Meituan takeaway are generally as follows. First of all, you can apply for a refund on the website, if the merchant refuses, you can complain on the website, and after a period of time (ranging from a few minutes to dozens of minutes), Meituan customer service will contact you to understand the situation. If your reason for refund is legitimate, Meituan customer service will negotiate with you and the merchant to give you a refund; If you and the merchant have different positions and have some reasons, Meituan will settle for the next best thing and offer a refund in the form of a Meituan recharge card (recharging to your Meituan account, except that you cannot withdraw cash, you can pay for any purchases you make on Meituan); If the complainant is vexatious, Meituan will also refuse to accept your complaint.

Back to the top, if you complain on the web page and there is no customer service to contact you, or you can't wait, then you can directly call Meituan customer service** and transfer to manual complaints. Remember to use the number you ordered to make a manual complaint, and it feels like you are more likely to be successfully connected to customer service. Hope to answer your questions.

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Within one minute after the order, the user has the right to a quick refund, more than a minute, you need to apply for a refund, the merchant can directly refuse, if the merchant does not operate, 30 minutes after the automatic refund, the merchant directly refuses must have a direct reason for refusal, if the user still wants to refund, and the reason is clear and convincing.

You can call customer service to solve it, and customer service will not be biased towards one side!!

Generally, merchants will say that it is okay to cancel the order within a few minutes, so you can look at the specific situation, whether it is your problem or the merchant's problem, and you can also play **.

Got your meal ready? Or is it in delivery? If it is, it is impossible to return.

First of all, the merchant allows refunds in these cases:

1.The time from the time of successful payment to the time of applying for a refund is less than one minute.

2.The user and the merchant agree that they do need a refund.

3.Unilateral problems of the merchant (including the merchant is out of stock, closing, etc.).

4.Unilateral problems of the delivery party (rider vehicle failure, rider accident, etc.).

Note: After the responsibility of the delivery party is determined, the webmaster will contact the merchant to operate the refund at its discretion, and the loss will be borne by the delivery party or Meituan customer service.

The merchant has the right to reject the user's refund application

1.The time from the time the user applies for a refund is more than one minute from the time of successful payment.

2.The merchant has delivered the meal, and the merchant is not responsible for the delivery.

3.The user loses contact and the delivery party abnormally reports the successful order.

Note: Meituan Takeaway Order Witty Update: The system automatically refunds the order within one minute from the user's order to the refund This is a regret medicine for users.

Your reason for chargeback is: The estimated delivery time is too long and you don't want it.

The factors that contribute to the extension of the estimated delivery time of an order are as follows:

1.If the user places an order for too many meals (the total amount of more than 80 yuan is considered a large order) and it has reached more than 350 yuan, the overtime mechanism will be triggered.

2.The user's delivery address is far away from the merchant.

3.Most of the merchant's orders are not delivered within the assessment time (commonly known as merchant order explosion, card meal) triggers the overtime mechanism.

4.The lack of capacity of the distributor (the regional dimension is bursting) means that there is not enough manpower to deliver it.

5.Inclement weather.

6.Traffic control for major events in the region.

The above is why, why some orders need to take extra time to be delivered, please sit down with everyone.

If there is a valid reason, if the merchant refuses, you can directly ask Meituan's customer service to intervene to deal with it.

There must always be a reason for refusing a refund, as long as the reason is sufficient, but if the reason is not reasonable, you can find customer service to solve it.

In Ele.me, you need to cancel your order for some reasons when ordering takeout, but some merchants don't allow you to cancel your order, and the operation method is as follows.

1. First of all, open Ele.me on your phone, as shown in the figure below.

2. After entering Ele.me, click the [My] option in the lower right corner.

3. After opening the personal homepage, you need to drop down the interface to find [My Customer Service].

4. In the customer service interface, you can directly see the problem of [what should I do if the merchant refuses to cancel the order], open it and take a look.

5. From the solution, it can be seen that it is to directly click [Apply for Customer Service Intervention] in the cancellation order, and click to open the customer service.

6. In the customer service interface, feedback the problems encountered with the official, so that the customer service will deal with them, and it is completed.

Huawei nova7

Meituan Takeaway. 1. Open Meituan and click [My] in the lower right corner.

2. Enter the page and click [Customer Service] in the upper right corner.

3. Enter the customer service page, click on the chat box, and enter "manual customer service" twice in a row. State scrambling.

4. This page will automatically pop up when you send it for the second time, and slide down to select the type of manual customer service.

5. In this way, you can contact the manual customer service, and you can communicate with the manual customer service inside.

After the Meituan merchant refuses to refund the money, the method of continuing to apply for a refund is as follows:

Operating environment: Huawei mobile phone nova8, HarmonyOS Meituan.

1. Open Meituan and click My Car Hall in the lower right corner.

2. Click Customer Service Center.

3. Click I want to request a refund.

4. Click on the order you want to refund.

5. Select the actual situation of the product.

6. The reason for choosing a refund is Zaofan.

7. Click Refund Application Rejected Directly.

In this case, you can complain directly to the merchant and the rider together, and then wait for the result of Meituan's handling, the following are the specific complaint steps:

In this case, you can directly complain, you can contact Meituan's customer service to deal with it, and then wait for Meituan's processing result, the following are the specific steps:

Version: 2. In My Interface, find the order that caused the dispute, and click to enter the order details

3. After entering the order, click the customer service option in the upper right corner;

4. Enter the customer service center and click the ** option in the upper right corner;

5. Select a dial-in method, and then click Contact Meituan customer service

6. Describe the problem to the customer service after connecting, and then wait for the customer service to deal with it.

I'm experiencing this situation today as well. I'm.

This is just an individual case, it could be that the rider's phone is out of battery or something is wrong

Think you're unlucky for such a thing. Did something happen on the way to deliver the food?

In this case, you can directly complain, you can contact Meituan's customer service to deal with it, and then wait for Meituan's processing result, the following are the specific steps:

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2. In my world, find the order that has a dispute, and click to enter the order details

3. After entering the order, click the customer service option in the upper right corner;

4. Enter the customer service center and click the ** option in the upper right corner;

5. Select a dial-in method, and then click Contact Meituan customer service

6. Describe the problem to the customer service after connecting Zhaopei, and then wait for the customer service to deal with it.