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Merchants in Tmall cannot modify customer evaluations, but can only respond and explain; After the customer evaluation, the rating cannot be modified again, and the follow-up evaluation period is within 180 days after the first evaluation.
According to Article 39 of the Tmall Rules, if an evaluator is found to have maliciously obtained additional property or other improper benefits by giving negative reviews, Tmall may delete the illegal reviews. The subject can ask why the customer wants to give a bad review, if it is a malicious bad review, you can apply for Tmall intervention, if it is a legitimate bad review, it can only improve the quality of service.
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Question 1: Can't the review of Tmall be modified The review modification period is: within 30 days after the evaluation is made.
The reviewer can enter the "My** Seller Center", "Review Management", and "Reviews for Others" pages to modify or delete them, and they cannot be changed after the deadline.
Note: 1. Praise cannot be modified or deleted;
2. Neutral or negative reviews can only be modified to positive or deleted, and there is only one chance, if the negative review is modified to a positive review, it can not be deleted or modified;
3. The received evaluation needs to be modified by contacting the evaluator.
Question 2: Can the evaluation of Tmall be changed No, but additional evaluation can be added. Only when there is a bad review in the C store can there be a chance to modify the evaluation, and there is no way to modify the good evaluation, only additional evaluation.
Question 3: How to change the evaluation of Tmall, from good to bad Unfortunately, the evaluation system set up can only change the bad review to the good review, and not the good review to the bad review or the medium review! But there are 2 ways to help solve your problem:
Question 4: Can I modify the buyer's evaluation after the seller has given it to the buyer? Positive reviews cannot be modified, and medium and negative reviews can be modified, but they can only be modified once.
Question 5: How can buyers change the bad reviews in Tmall Tmall only has a dynamic rating, which is the 1-star 5-star you see, and the score cannot be changed, even if you give 1 star. The comments left cannot be changed, but you can comment again as a supplement to the previous comments, and the seller can also give you an explanation of the review, which will be displayed in the baby review, I hope it can help you.
Question 6: Can Tmall reviews be modified? How do I file a complaint after I have already reviewed? There's a complaint I have to complain about in the refund request.
Question 7: Can Tmall sellers correct the mistakes sent back to the review After clicking on the confirmation, it cannot be changed.
Question 8: Tmall** wrote the wrong comment, but it has been submitted, can it be modified, and what about modifying the comment in**? Within 30 days of the review, it cannot be changed after the deadline. **The service center has an introduction to the excitation KNOWLEDGE-847755
Question 9: Can I change a bad review after modifying the buyer's review? You can modify the evaluation, but the mode of modification is that you can modify the way to a bad review-medium review-positive review, that is to say, you can only change it to a good review, not a bad review, if you originally gave a bad review, you can modify the hungry review or good review, if you think there is a real problem, you can solve it by complaining.
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Summary. Tmall reviews cannot be deleted, and the reviews can only be anonymous in **. Taking the mobile phone Huawei P40 as an example, the steps of anonymous evaluation are divided into 3 steps, and the specific operation is as follows.
1 Click on My**.
In the icon interface, click My at the bottom.
2Click on my ratings.
In the My screen, click on My Reviews.
3. Click I want to be anonymous.
In the My Reviews screen, select the review and click the three-dot icon, then click I want to be anonymous in the Options.
How to delete a Tmall review.
Hello, I am inquiring for you here, please wait a while, I will reply to your <> immediately
Tmall reviews cannot be deleted, and key hail companions can only anonymous the reviews in **. Take the mobile phone Huawei P40 as an example,**The steps of anonymous evaluation are divided into 3 steps,The specific operation of the manuscript is as follows1Click my**In the icon interface,Click on the bottom my**。 2Click on My ReviewsIn the My ** interface, click on My Reviews.
3Click I want to be anonymous in the My Reviews interface, select the review and click the three-dot icon, and click I want to be anonymous in the options.
If my answer is helpful to you, please give a thumbs up (in the lower left corner), I look forward to your like, your efforts are very important to me, and your support is also the motivation for my progress. If you feel that my answer is still cautious and satisfied, you can ask me to sell a one-on-one consultation. Finally, I wish you good health and a happy mood!
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1. Open** or log in to Tmall first, click [Bought Baby] to find the product that has not been evaluated. Additional comments can only be added if there is a first review. Generally, the deadline for adding comments on Tmall is 180 days after the transaction is successful.
4. While expressing your feelings, you can also click [Photos] to add the baby's real **, how to click to submit a review.
The content of the comments cannot be modified or deleted individually. Comments can only be edited or deleted at the same time as the negative review. The evaluated party has no right to modify or delete the evaluation made by the evaluator, that is, the seller has no right to delete or modify the evaluation made by the buyer.
Positive reviews cannot be modified or deleted, and there is a chance to delete or modify the negative reviews within 30 days of the evaluation.
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I'm a **seller, can I still modify the buyer's comment Excuse me?
Review revision period: Within 30 days after the evaluation is made, it cannot be changed after the deadline.
Scope of review modification: Only the modification or deletion of medium and negative reviews, and once the praise and store rating are made, they cannot be modified or deleted.
Evaluation Modification Rules:
1. Neutral or negative reviews can only be modified to positive reviews or deleted, and there is only one chance, if the negative reviews are modified to positive reviews, they cannot be deleted or modified;
2. The received evaluation needs to be modified by contacting the evaluator.
Malicious review complaints: Click here to view.
**Can I modify it after the seller has given the buyer's evaluation?
Positive reviews cannot be modified, and medium and negative reviews can be modified, but they can only be modified once.
How can a seller modify the interpretation of a buyer's review?
Dear,The seller can't modify it.,If you confirm the buyer's malicious evaluation.,You can help modify the Fu through **Xiao Er, but the probability is very small.。
**Can the seller modify the review after replying?
Hello: No.
Once submitted, it cannot be modified.
**The seller has replied to the shopkeeper, can the buyer still change the evaluation of the celebration?
As long as there is no expired car limit, all bad reviews have the only chance to be modified. It doesn't matter if you reply or not. Me, I send you a private message with the link of nb, send it to the buyer and let the buyer click on the link to modify it with one click, which is convenient and fast, and the most annoying thing is that those who give a bad review and don't know how to modify it, always say that they can't find it, they can't find it, it's the most annoying.
**Can I modify it after giving a good review to the seller?
If it can't be changed, the good evaluation will take effect directly after the evaluation, the medium evaluation will take effect after 3 days, and the negative evaluation will take effect after a month. Although you can't change it, you can add a review to your good review, and other guests can see it too. The effect is a clear grip.
Can the seller modify the buyer's praise to the seller?
Yes, both buyers and sellers can change the original negative or medium review to a positive review, but after the positive review, it cannot be modified.
**Can the seller's explanation of the review be deleted or modified?
Sellers can only delete their own evaluations to buyers, and cannot modify buyers' evaluations of sellers! And the modification can only be modified into a good review in the case of a bad review and a medium review, and there is only one chance!
Can a buyer edit a review? 20 points.
The review revision period is within 30 days of the evaluation being made. The evaluator can enter the "My Taoli" - "Buyer Center"."--Review Management" - "Comments to others" page to modify or delete, after the expiration date, it can no longer be changed.
Note: 1. The review modification period is: within 30 days after the evaluation is made, it cannot be modified or deleted after the deadline;
2. Neutral or negative reviews can only be modified to positive or deleted, and there is only one chance, if the negative review is modified to a positive review, it can not be deleted or modified;
3. Praise cannot be modified or deleted;
4. The received evaluation needs to be modified by contacting the evaluator.
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Buyers can find the reviews for the store by clicking [My**] - [My Reviews] - [Reviews for Others] to modify and delete them. At the same time, you can also find the corresponding comments through [Mobile Phone**] - [My**] - [My Orders] - [Reviews] - [All Reviews] to find the corresponding comments for modification.
**The rules for modifying reviews are:
First of all, it needs to be clearly known that the merchant of the ** store cannot modify the evaluation of the buyer's segment demolition, and can only modify and delete the operation after negotiation with the customer.
Buyer modification and Ran's evaluation can only be done within 30 days of the evaluation, more than 30 days can not be modified or deleted, after the operation is completed, the page will have a 30-minute lag, please refresh and then view.
**The positive reviews given by customers cannot be modified, only the medium and negative reviews can be modified and deleted, and their modification authority has and only one chance, for example, after the customer has modified the bad review to a good review, it cannot be modified again.
In each calendar month, the same customer cannot score more than 6 points for the same merchant, and the number of transactions will not be counted in the credit rating. That is, each buyer can only influence the merchant's dispersal (-6 to 6 points) in a natural month.
If you review the same product within 14 days, multiple negative reviews will only be valid once, and the same is true for positive reviews.
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Positive reviews cannot be modified, and medium or negative reviews can be modified or deleted through the review management option.
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Reviews are a way for buyers to express their shopping experience, which belongs to the buyer's rights, and the platform, as a third party, has no right to interfere too much.
Therefore, Tmall at present.
The transaction can only be evaluated once, and the review itself cannot be modified or deleted, including the follow-up review, and will not be deleted or modified due to the buyer's refund or return. Buyers can delete ** from reviews.
Edition.
The evaluation generated by the APP transaction is consistent with the logic of Tmall orders and cannot be modified or deleted. If a buyer abuses the right to review and uses the review to make unreasonable demands without the purpose of purchasing, you can file a complaint with the malicious center.
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No. At present, Tmall transactions can only be evaluated and additional reviews once, and the reviews themselves cannot be modified or deleted, including follow-up reviews, and will not be deleted or modified due to buyer refunds or returns.
Buyers can delete ** from reviews. At the same time, it is also possible to explain the review in the review management or ask the consumer to make additional comments to explain the situation. If it is an unreasonable review with abusive or other insults, the seller can complain to the Tmall official and apply for deletion.
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No. Tmall points are exclusive to Tmall, which can only be used for products in Tmall; It can be used to redeem benefits and shopping vouchers on Tmall; Points can be accumulated and are valid for at least 1 year, i.e. from the time they are obtained to the end of the following year, and will be automatically invalidated after the expiration date (if the transaction is refunded outside the validity period of the points used, the points will not be refunded); Points are non-cashable and non-transferable.
Tmall stores are now limited resources, because the indicators of Tmall stores are getting fewer and fewer, so if your store is sure that you don't want to do it, someone else will take over and you can entrust a third-party platform to transfer it. But I still think that if you insist, after all, you have invested so much money and energy in the early stage, and it is a pity to give up.
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