A lot of traffic was deducted for no reason, why was the mobile phone inexplicably deducted traffic

If your mobile phone data consumption is abnormal, we recommend that you:

1.After running the program such as browser, email, etc., it is recommended that you go to the task manager to end the program running in the background.

2.Go to the phone function table - Settings - Account - Add Account - Samsung account, and turn off the automatic sync function (turn it on again when you use it).

3.If you have set up email on your phone, it is recommended to go to Email - after entering the email login screen - click the menu key - Account Settings - Email Check Frequency - select "Never".

4.Some third-party software, such as marketplace client software, may also be updated online. If you have installed such software on your mobile phone, such as Android Market, etc., it is recommended that you uninstall and delete such software.

5.If the machine still consumes a large amount of traffic after the above operation, please restore the machine to factory settings as follows: Settings - Reset - Factory Reset.

6.You can check what traffic is being used through the business hall corresponding to the SIM card.

If the problem still exists through the above methods, please bring the purchase invoice, repair card and machine to the nearest service center, and the engineer will check the machine and deal with it.

1.Check whether the software running in the background needs to be connected to the Internet, and turn off the software that is not used in the background and the software that does not need to be started automatically.

2.Go to Settings to view the traffic usage in Traffic Monitoring and check whether there is any software that consumes a lot of traffic.

3.Turn off the "Sync" feature in the notification bar. If you need to synchronize your account and other information, open it again.

4.Check to see if automatic updates are set in the software, turn them off, or change to manual updates.

5.If it doesn't work, back up the data in your phone (contacts, text messages, **, etc.) and try to restore factory settings.

6.If the problem persists, please bring the purchase invoice, repair card and machine to the Samsung service center for professional after-sales engineers to help test.

Hit the operator**, if you don't operate yourself, complain, if you don't deal with the complaint, you will directly complain to the Bureau of Industry and Information Technology.

1. According to the information you provide, if your mobile phone has traffic remaining and you are now being deducted from the traffic fee, it cannot be ruled out that it is due to the following circumstances:

Exceeding the scope of remaining traffic, for example, local traffic needs to be used locally, idle traffic can only be used during idle hours in the province, and directional traffic can only be used within the specified business range.

The free traffic has been used up, and the excess traffic will be charged according to the external traffic billing.

2. Our company deducts and charges according to your actual personal use of ** and the traffic generated by the business, if you have any questions about the use of traffic, log in to the China Unicom mobile phone business hall APP, and query your traffic usage details in the following two ways:

Method 1] Click "Service Query, Traffic Business Query, Internet Traffic Details";

Method 2] Click "Service Query, Traffic Service Query, Internet Access Record".

Warm reminder: 1. If you find that there is traffic remaining on your mobile phone, and you have been deducted from the traffic fee, it may be because the remaining traffic is beyond the scope of use, such as the community traffic needs to be used in the designated area, the idle traffic can only be used in a specific period, and the directional traffic can only be used within the specified business range;

2. It is recommended to turn on the mobile phone traffic monitoring software and set the traffic usage threshold, so that you can pay attention to your traffic usage at any time.

1. First turn on the phone, the main interface is shown in the figure below, click the "Settings" button.

2. Enter the settings interface of the mobile phone and click the "Dual SIM and Mobile Network" button.

3. Then click "Traffic ** Settings", and the interface will appear as shown in the figure below.

4. Click the "**Settings" button to set the type of traffic**, monthly, daily or unlimited traffic.

5. After customizing the settings**, click "Operation after overflow", and select "Disconnect and remind" or "Remind only".

6. Go back to the settings screen in step 3 and click the "Data Limit Reminder" button.

7. Click the button at the arrow to turn on the "Daily Traffic Limit" function and customize the size of the traffic limit.

8. After the setting is completed, click "Operation after exceeding the limit", and choose to select "Disconnected and reminded" or "Remind only".

There is no way to undo it. In order to avoid greater losses, the following measures can be taken:

1. Turn off mobile data to effectively prevent traffic from continuing to exceed;

2. Handle the flow refueling package. Generally, after the traffic exceeds the standard, the relevant business hall will automatically send a text message about whether to handle the traffic package, you can decide whether to handle the relevant according to your own needs, you can handle it online or go to the business hall to handle it;

After the traffic exceeds **, the fee has been deducted.

You can subscribe to a traffic package, but the newly charged traffic after you subscribe to the traffic package will not offset the excess traffic, and the traffic fees that have been deducted will not be deducted.

Don't turn on the mobile data when you use wifi, although it is said that wifi and mobile data will be turned on at the same time, but the mobile phone may still choose the data method when the wifi signal is poor.

1. Since WIFI is a wireless LAN, the signal penetration ability is weak, and continuous coverage cannot be achieved, and the mobile phone may automatically switch to 2G or 3G 4G network to access the Internet without your knowledge, such as unstable WIFI signal or signal interruption, resulting in Internet traffic fees.

2. Therefore, it is recommended that when you turn on wifi Internet access, turn off the mobile phone data function first, and check whether the mobile phone screen has a wifi network access logo to avoid traffic for no reason.