Samsung responds to Note8 battery problems, what s wrong with Note8 battery?

I thinkNote8 batteryThe problem lies when the Galaxy Note 8'sWhen the battery is depleted, the user can't charge or turn on the phone.

Just a year ago, the Galaxy Note7 was withdrawn from the market early because of the defective battery. This incident has caused immeasurable damage to the Samsung Note branddamagesand forced Samsung to drastically adjust its battery safety testing procedures. Since then, Samsung's Galaxy S8, S8 Plus, and Galaxy Note8 have been well received by users and reviewers alikePositive reviewsThere have been no major battery issues like the Galaxy Note7

Legal Evening News, View News According to the United States".Business Insider** Report, recently, a report by the "Android Authority" agency pointed out that some Samsung mobile phone users reported that when the battery of the Galaxy Note 8 ran out, users could not charge or turn on the phone.

The reporter is inSamsungfound that some users complained about similar problems on the help forum. One poster wrote, "I've tried charging my phone overnight with 3 different power supplies and cords, but there is still no power at all, and the phone is completely bricked. Ever since I bought the phone, I've given it a sturdy phone case, so it still looks brand new.

I treat my note

8 is like treating a newborn baby, so there must beQuality defects。"On the help forum, Samsung employees are providing repair and replacement services to customers who have raised questions.

We hope that mobile phone users with similar problems will contact Samsung

In addition to the phone was exposedQuality defectsIn addition, Samsung's smart TVs have also appeared".Overheating"Question. According to Android Headlines**, recently, representatives of Samsung attended the company's meetingOfficial Product Forum, and endorsed the report of overheating problems in some of Samsung's smart TVs.

Samsung mobile phone in last year's note7 battery after the accident, now people have talked about the battery on the "color change", even this year's Samsung S8, note8 flagship mobile phones have intentionally limited the capacity of the battery, in order to maintain stability, gain the trust of the market, and eliminate consumer concerns. <>

However, just recently, there was a ** report that Samsung Note8 and S8 mobile phones will automatically shut down after running out of power recently, but they can't be charged or turned on, and they become "bricks" and can't be used at all. Although Samsung gave an explanation and response, "I think this is a very small number of cases related to charging management, but I don't know more details yet, and I can't make more comments." ”

In other words, the matter of Samsung mobile phone battery problems and bricks needs further investigation. However, netizens are very worried that if Samsung has a large number of battery failures, in addition to finding after-sales problems or the loss of new services, it may be difficult to turn over again, after all, a problem can be understood as a small probability event, and it may be difficult for people not to worry if there is a problem many times. <>

Of course, Samsung Note8 and S8 are both excellent flagships, and we hope to find the cause and solution of the incident as soon as possible, which is a good thing for consumers and Samsung. Finally, remind everyone that the power of these two series of mobile phones should no longer be used to 0%, and it will be troublesome to encounter similar problems when charging when they are completely exhausted

According to the technology blog PhoneArena Beijing time on January 1**,In response to user reports that the Galaxy Note8 and Galaxy S8 cannot be charged and turned on after the battery is depleted, Samsung Electronics responded that the company has only received a small number of reports from users so far, and more information is needed to make a judgment.

Last week, some Galaxy Note8 and Galaxy S8 users reflected,Their phones are "bricked" after the battery is completely drained. Once the phone is turned off, they can't activate it using any method. Although this is terrible news for users of the affected models, at least they won't be like the Galaxy Note7**.

Last year, Samsung recalled the Galaxy Note7 twice and eventually stopped selling the phone, losing billions of dollars in profits for it.

Now, Galaxy Note8 and Galaxy S8 users need to make sure to charge their phone before the battery level drops to 0%. Samsung is currently investigating the issue. Ironically, after the Galaxy Note7** incident last year, Samsung said it would begin an 8-step battery safety test on new phones.

A moderator named "Samsung Mel" on the Samsung forum advised users to replace the defective phone within the warranty period, saying that "the special problem of Note8 not turning on is definitely something we need to solve immediately". However, so far, Samsung has not found the reason.

So far, Samsung doesn't seem to have replaced the affected models. I hope that Samsung will pay attention to the feedback from relevant parties and do a good job in the service, rather than just talking.

Samsung Note8 Power Saving Tips:1When the mobile phone is connected to the wireless network, it consumes more power, so we need to switch the wireless signal to 15dbm, which can further reduce the power consumption of the mobile phone.

2. If you feel that the battery of the mobile phone is draining quickly, then you can turn on the power-saving mode in the mobile phone. First open the "Settings" app, then click on the "General Management" option, then click on the "Battery" option, after entering, you can turn on the "Super Power Saver" mode, then you can customize your power saving mode, and finally click on the "Apps" button.

3. The app will consume the phone's battery in the background of the phone, so we can try to clear the app in the background of the phone. Loss or loss.

4. There is also a relatively large power consumption is the screen electricity, you can turn off the screen when not in use, or you can set the screen time to reduce power consumption. Then when choosing a theme, you can choose a static theme, and the static one is slightly less than the dynamic one.

Data expansion: Samsung Note8 was officially released on August 23, 2017, Beijing time, the mobile phone is equipped with a Snapdragon 835 processor, the body memory starts with a combination of 6GB+64GB memory, and has 128GB and 256GB for users to choose from, and supports memory expansion, up to 256GB.

Step 1: In Standard Mode, find and tap Settings.

Step 2: Click Show.

Step 3: Swipe up on the screen and tap Status Bar.

Step 4: Click the slider switch on the right side of [Show battery percentage].

The life of the mobile phone battery is related to the type of battery and the number of charging times, if the charging times are frequent, it may reduce the life of the battery, when the battery is draining very quickly, it is recommended that you try to replace the battery.

Introduction to the correct use of lithium batteries for mobile phones: 1. Do not charge for more than 12 hours. As for the "activation" of lithium batteries, there are numerous sayings:

Be sure to charge for more than 12 hours and repeat three times in order to activate the battery. This statement that "the first three charges should be charged for more than 12 hours" is obviously a continuation of nickel batteries (such as nickel-cadmium and nickel-metal hydride), so this statement can be said to be misinformation from the beginning. Charging is best done at standard times and standard methods, especially not for extra-long charges of more than 12 hours.

In general, the charging method introduced in the manual of the mobile phone is the standard charging method suitable for the mobile phone. 2. Place the lithium battery in a cool place. High state of charge and increased temperature will accelerate the decline of battery capacity, if possible, try to charge the battery to 40% and place it in a cool place to allow the battery's own protection circuit to work for a long shelf life.

If the battery is left to high temperatures after a full charge, this can cause great damage to the battery. (Therefore, when we use a stationary power supply, the battery is in a fully charged state, and the temperature is generally between 25-30°C, which will damage the battery and cause its capacity to decrease). Do not expose the battery to high temperatures or severe cold, such as dog days, and do not leave the phone under the sun to withstand the scorching sun; Or take it to an air-conditioned room and put it in a place where the air conditioner blows directly.

3. Avoid recharging the battery after it is fully used. The life of the battery is determined by the number of repeated charging and discharging, the lithium battery can be charged and discharged about 500 times continuously, after which the performance of the battery will be greatly weakened, and the remaining power in the battery should be avoided as much as possible before charging, otherwise with the increase of the number of charges, the battery performance will slowly weaken, and the standby time of the battery will be difficult not to decline. 4. Use a special charger.

Lithium-ion batteries must be equipped with special chargers, otherwise they may not reach saturation and affect their performance. After charging, you should avoid placing it on the charger for more than 12 hours, and when you don't use it for a long time, you should separate the battery from the phone, and it is best to use the original or reputable brand charger.

The Note8 has a battery capacity of 3300mAh. "The normal standby time of the mobile phone is about 1 day. The standby time of the phone is related to the battery capacity, personal usage habits, network quality, etc.

1.Bluetooth, Wi-Fi, GPS, camera, browser, and other related applications, we recommend that you turn them off in time after using these functions.

2.Turn on your phone's power saving mode or super power saving mode.

3.Reduce backlight time.

4.Turn down the brightness of the display. "

At present, the mobile phone on the market uses a lithium battery, and the battery has been activated when it leaves the factory, and the lithium battery has no memory, so it can be charged at any time. When the battery is fully charged, it can be powered off (after the first three full charges, it can be charged for another 1-2 hours).

Here are a few tips for charging your phone:

1.Do not over-discharge. When the device prompts that the battery is low, it should be charged; Charging is not until the device is automatically turned off, and the battery has been over-discharged. This can affect battery life. So when the phone prompts that the battery is low, it can be charged.

2.Do not overcharge. When the charger gives a full charge, it should be unplugged.

Now the charger generally has a full self-stop design, it doesn't hurt to take off the battery from the charger for a short time, but leave the battery on the charger for a long time, and the grid voltage rises in the middle of the night, and the charger that has stopped charging will continue to charge after the voltage rises, causing the battery to overcharge. This can affect battery life.

3.It is recommended not to use the mobile phone when charging, and it is on standby for charging.