Can I get a full refund for a ticket due to the pandemic?

It depends on what your specific reason is. You need to confirm with the airline you purchased, you can call the airline and ask the human customer service to give you an answer to see if you are eligible for a full refund.

Refunds are available. According to the latest regulations of the National Civil Aviation Administration of China, if the purchased ticket needs to be refunded, then the handling fee will be waived. According to the relevant regulations, the Civil Aviation Administration of China requires that if civil aviation passengers who have purchased tickets before 0:00 on the 28th and whose flight date is after this time limit apply for a refund before the flight takes off, the airlines and their ticket sales** shall apply for a free refund for the passenger within the validity period of the ticket, and shall not charge any fee.

The Ministry of Transport issued an announcement that if passengers who have purchased tickets for road and waterway passenger lines voluntarily change their itinerary and need to be refunded in the road and waterway passenger stations, online ticketing platforms and other channels, the ticket sales unit shall refund the tickets free of charge and shall not charge any fees.

During the epidemic period, the ticket can be refunded in full, you have to look at the specific policy of your city, Nanjing can refund the ticket in full, you can directly call ** to the airport customer service to ask for relevant information.

According to the current regulations, whether it is a train or an airplane, it cannot be operated due to the epidemic. Then it is fully refundable.

During the epidemic, the condition for a full refund of air tickets is that the address and place where the person went to, and there is a sudden epidemic or medium and high-risk place.

During the epidemic period, there is no handling fee for ticket refunds, and according to relevant regulations, if the purchased ticket needs to be refunded, then the handling fee can be waived. Civil Aviation Administration of China.

If the ticket has been purchased and the flight date is before the flight departure, each airline and its ticket sales** shall apply for a free refund for the passenger within the validity period of the ticket without charging any fee.

Ministry of Transport.

The announcement was issued that if passengers who have purchased tickets for road and waterway passenger lines voluntarily change their itinerary and need to be refunded, the ticket sales unit shall refund the tickets free of charge and shall not charge any fees. Personal accident insurance is purchased at the same time.

Legal basis

Law of the People's Republic of China on the Prevention and Treatment of Infectious

Article 12 All units and individuals within the territory of the People's Republic of China must accept the prevention and control measures of disease prevention and control institutions and medical institutions related to infectious diseases, such as investigation, testing, sample collection, and isolation, and truthfully provide relevant information. Disease prevention and control institutions and medical establishments must not disclose information or materials related to personal privacy. Health administration.

As well as other relevant departments, disease prevention and control institutions, and medical institutions that infringe upon the lawful rights and interests of units and individuals due to the illegal implementation of administrative management or prevention and control measures, the relevant units and individuals may apply for administrative reconsideration or file a lawsuit in accordance with law. Article 17 The State shall establish a surveillance system for infectious diseases. Health administrative departments formulate national plans and programmes for the surveillance of infectious diseases.

The people's health administrative departments of provinces, autonomous regions and municipalities directly under the Central Government shall, in accordance with the national plans and programs for the surveillance of infectious diseases, formulate plans and work plans for the surveillance of infectious diseases in their respective administrative regions. Disease prevention and control institutions at all levels shall monitor the occurrence and epidemic of infectious diseases and the factors affecting their occurrence and epidemic; Conduct monitoring of infectious diseases that have occurred abroad, have not yet occurred in China, or new infectious diseases that have occurred in China.

Legal analysis: If the air ticket is refunded due to the epidemic, the full amount can be refunded. If the aircraft is indeed unable to take off due to the epidemic, the parties may terminate the contract with the airline, and after the contract is terminated, the airline shall refund the full amount, and if the airline is unwilling to refund or does not refund the full amount, the party may go to the people's court to file a civil lawsuit and request the people's court to make a judgment against the airline to refund the ticket money, and if the situation is true, the people's court shall order the airline to refund the full amount as soon as possible.

Legal basis: Article 563 of the Civil Code of the People's Republic of China The parties may terminate the contract under any of the following circumstances:

1) The purpose of the contract cannot be achieved due to force majeure;

2) Before the expiration of the performance period, one of the parties clearly indicates or shows by its own conduct that it will not perform the main debt;

3) One of the parties delays the performance of the main debt and fails to perform it within a reasonable period of time after being reminded;

4) One of the parties delays the performance of its obligations or commits other breaches of contract, resulting in the inability to achieve the purpose of the contract;

5) Other circumstances provided for by law.

In the case of an indefinite contract with the content of a continuously performed debt, the parties may terminate the contract at any time, provided that they notify the other party before a reasonable period of time. Article 566:After the contract is terminated, if it has not been performed, the performance shall be terminated; If it has already been performed, the parties may request restitution or other remedial measures according to the performance and the nature of the contract, and have the right to claim compensation for losses.

If the contract is terminated due to breach of contract, the person with the right to terminate may request the breaching party to bear the liability for breach of contract, unless otherwise agreed by the parties.

After the termination of the main contract, the guarantor shall still bear the guarantee liability for the civil liability to the debtor, unless otherwise agreed in the guarantee contract.

Legal analysis: Epidemic tickets can be refunded in full, except for passengers who have applied for a refund before 0:00 on August 4.

Legal basis: Notice on Doing a Good Job in the Free Refund of Domestic Air Tickets in the Near Future

1. If a passenger has purchased a domestic ticket with a flight date between August 4 and August 31, 2021 before 0:00 on August 4, 2021, and submits an application for refund from 0:00 on August 4 to before the flight takes off, the airline and its air sales** shall not charge the fee.

2. Passengers who have applied for a refund before 0:00 on August 4 are not eligible for this notice.

Legal analysis: If the epidemic ticket can be refunded in full, if the flight is cancelled, advanced, delayed, the itinerary is changed, or the carrier cannot provide the original seat, the passenger requests a refund, the departure station shall refund the full fare, and the stopover shall refund the full fare of the unused segment, and no refund fee will be charged.

Legal basis: Rules for the Carriage of Passenger Baggage by Civil Aviation of China

Article 21 If a passenger fails to complete part or all of the flight within the validity period of the ticket due to reasons attributable to the carrier or the passenger, he/she may request a refund within the validity period of the ticket. If a passenger requests a refund, he/she shall present the "Flight Coupon" or "Passenger Coupon" of the ticket or the unused portion of the ticket. Refunds can only be made at the ticket office of the Carrier or its sales** at the place of ticket issuance, flight departure or termination.

Refund can only be made to the passenger named on the ticket or to the person who paid for the ticket.

Article 23 In the event of flight cancellation, advance, delay, change of itinerary or failure of the carrier to provide the original seat, the passenger shall refund the full fare at the departure station and the full fare for the unused flight segment at the stopping place, and no refund fee shall be charged.

Legal analysis: Due to the epidemic, tickets can be refunded in full, except for passengers who have applied for a refund before 0:00 on August 4.

Legal basis: "Notice on Doing a Good Job in the Refund of Recent Domestic Air Tickets Exempted from Change and Fee" I. If a passenger has purchased a domestic ticket with a flight date from August 4 to August 31 before 0:00 on August 4, 2021, and applies for a refund from 0:00 on August 4 to before the flight takes off, the airline and its air sales person shall not charge a fee.

2. Passengers who have applied for a refund before 0:00 on August 4 will not be eligible for this notice.