How about the after sales service of Weichai products?

The service of Weichai products is still very good and thoughtful. Based on more than 6,000 service stations across the country, Weichai has taken the lead in launching the Internet of Vehicles smart cloud platform, etc., and Weichai has truly achieved Weichai's services wherever there is a need. In 2020, Weichai will make every effort to promote mobile service stations, further open up the "last mile" to serve customers, and bring customers a comprehensive and upgraded after-sales experience.

Weichai's service system is gradually improving. In 2020, the service timeliness of Weichai Station will be comprehensively improved, from 24 hours for minor repairs to be completed within 24 hours in 2019 to 6 hours (4 hours for maintenance) in 2020. The medium repair was completed in 48 hours and was upgraded to 12 hours. By improving the timeliness, the waiting time of the customer's vehicle at the service station is significantly shortened.

At the same time, Weichai also launched the country's first commercial vehicle aftermarket "product + service" extended warranty**, covering 19 core components of the engine.

In addition, there is another content, which can be described as the characteristics of Weichai's service. Customers can interact with Weichai's R&D engineers through AR glasses, and the R&D engineers can observe and analyze the objects in real time through the screen, and remotely guide customers to troubleshoot problems. In 2020, Weichai will help improve services through the application of AR remote diagnostic equipment.

There are more than 6,000 Weichai service stations across the country. The first batch of new mobile fast repair service vehicles were also officially delivered. The station is equipped with cranes, air pumps, air compressors, oil collection tanks and other equipment, and relying on Weichai's powerful information support platform, it can quickly respond to customer needs through remote positioning, diagnosis, maintenance guidance, etc., and significantly shorten the service cycle.

Weichai repair 24-hour service**400-828-0870, 24-hour manual answer, timely handling of customer vehicle failure.

Service process: When customers need any help, just call the service**, and we will do the rest of the round.

The special service station will receive the customer in a timely manner and establish a maintenance file for the customer's banquet vehicle.

If necessary, we will arrange for overseas service engineers to provide on-site service at the agreed time.

The appraiser will carefully inspect the vehicle for the customer, determine the cause of the failure, and hand it over to the professional maintenance technician for timely maintenance and elimination.

After the completion of the repair, it is carefully inspected and tested by special quality inspectors to ensure that the maintenance quality and vehicle performance are fully qualified. At the same time, the customer's maintenance information will be synchronously fed back to the customer service management system.

The service will conduct follow-up visits from time to time to inquire about the use and satisfaction of the vehicle.

Weichai has established a service network composed of more than 5,000 special maintenance service centers across the country and more than 500 maintenance service stations overseas, and its products are exported to more than 110 countries and regions. <>

Weichai Power Co., Ltd. **** Address: No. 26, Minsheng East Street, Weifang, Shandong Province, China Tel: 0536-8197777

Founded in 2002 (HK2338, SZ000338), Weichai Holding Group was founded by Weichai Holding Group as the main sponsor and joint domestic and foreign investors.

On March 30, 2021, Weichai Power Co., Ltd. (hereinafter referred to as "Weichai Power") disclosed the company's performance in 2020. In 2020, Weichai Power achieved operating income of 100 million yuan, a year-on-year increase; Net profit attributable to shareholders of listed companies was 100 million yuan, a year-on-year increase.

Founded in 2002 (HK2338, SZ000338), Weichai Holding Group was founded by Weichai Holding Group as the main sponsor and joint domestic and foreign investors.

Weichai has R&D platforms such as the State Key Laboratory of Internal Combustion Engine Reliability, the National Commercial Vehicle Powertrain Assembly Engineering Technology Research Center, the National Commercial Vehicle and Construction Machinery New Energy Power System Industry Innovation Strategic Alliance, and the National Specialized Maker Space, as well as research bases such as "Academician Workstation" and "Postdoctoral Workstation", and a national intelligent manufacturing demonstration base.

R&D centers have been established in Weifang, Shanghai, Xi'an, Chongqing, Yangzhou and other places in China, and cutting-edge technology innovation centers have been set up in many places around the world, and a global collaborative R&D platform has been established to ensure that the company's technical level has always kept up with the world's cutting-edge.

800-860-3066 (landline only).

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