How about after sales service in the flooring industry?

How to choose flooring.

First, the planning before choosing the floor can not be less.

1. Household flooring is more cost-effective than floor tiles.

Flooring is the latest popular decoration material and is cheaper than traditional floor tiles. If you want to save money by decorating the floor, you also need to consider the decoration style at home and choose the right floor according to the decoration style.

Flooring and floor tiles are found throughout the renovation and maintenance process, and flooring is more cost-effective. If there is floor heating at home, if there is a problem, the floor is removed and repaired, and then assembled. The floor tiles have to be broken and re-paved, so that they need to be purchased again.

2. Reasonably plan the floor paving area and purchase on demand.

In order to reduce the waste of flooring in the decoration process, it is best to plan the area of the floor that needs to be used, plus the number of losses, and select it to prevent the waste of excessive floor purchase. Common laying methods for flooring: three, six, nine and one-half.

The paving method of 369 is a stepped gap structure, which usually saves materials, and the material loss is about 3%; The loss of one-half paving is the largest, about 5% higher, but the ground of this kind of laying is neat and symmetrical, and the visual effect is better.

3. Plan floor paving accessories to save money.

The accessories for floor paving include floor nails, headless nails, floor glue, moisture-proof mats, and door strips; If it is a keel floor, you need an extra keel, etc. It is the accessories of the floor that occupy a very important position in the paving of the floor, and most of the after-sales problems of the floor are directly related to the floor accessories. Therefore, choosing a good flooring accessories can save future maintenance costs.

When it comes to after-sales in this industry, it must also be said that Jiusheng is also very efficient in dealing with problems.

There are many wood flooring brands that provide high-quality rubber after-sales service, and the following are some brands with good reputation:1Marcopolo:

As one of the top wood flooring brands in China, Marco Polo has the best products, complete categories, and excellent after-sales service.

2.Panasonic Wood (SHAW): Panasonic Wood from the United States has an extensive sales network around the world, and its products are not only stable in quality, but also trustworthy in after-sales service.

3.Yale: Abbott wood source such as the cover plate not only continuously improves the selection of materials, but also pays attention to after-sales service. At the same time, Abbott wood flooring has launched a complete range of products to meet the needs of different customers.

4.Flooring: Flooring is a brand specializing in the production of customized solid wood flooring, with novel products, advanced technology and excellent after-sales service.

5.Tyson (Taisson): Tyson Flooring is a Scandinavian style based on wood flooring brand, its product design is unique and fashionable, and the after-sales service is also very thoughtful.

Of course, when choosing a brand, it is recommended that consumers choose the most suitable brand for themselves by looking at consumer reviews and understanding the brand history.

The after-sales service of the floor includes after-sales return visits, maintenance, complaint handling and other links, which reflects the strength and comprehensive ability of a brand.

Yes, a friend of mine does Hannault in Germany very well.

For customers who have signed orders but have not installed, Opel Flooring will make a regular visit to determine the installation date; For customers who have already installed, return visit once a week, and return visit irregularly within a month; If there is a quality problem on the floor, after notifying the company, the relevant person in charge of the company will immediately rush to the scene the next day to conduct testing and take remedial measures in time.

The solid wood flooring produced by regular manufacturers has been dried, so as to avoid the erosion of insects and bacteria and the uneven shrinkage of wood in the process of storage, transportation and use. The moisture content at the time of delivery is 8%-12%.

Because the annual average humidity in Chongqing is more than 16%, the solid wood floor has a deformation process of damage and expansion after laying, so the floor has a one-year inspection period after installation, which requires customers to have strength and resale.

After the service, the reputation of the place is better, will not be due to problems and can not be properly solved, or simply unable to find the responsible manufacturer.

The following issues should also be paid attention to during normal use:

1. Keep the floor dry and clean, avoid contact with a large amount of water, and do not allow corrosive liquids such as alkaline water or soapy water to scrub to avoid damaging the paint film. For daily cleaning, you can use a vacuum cleaner or a wrung out cotton mop, but not a mop that is too wet, gasoline, flammable materials, and hot liquids.

2. Wax the floor every once in a while, the time interval depends on the finish of the floor paint, the method is to wipe the floor with a semi-dry rag and evenly apply the wax to the surface of the floor, and wipe it with a dry soft cloth after a little drying, until it is smooth and translucent.

3. If you accidentally pour water or omit water on the ground, you must wipe it with a dry soft cloth in time, and you can't directly expose it to the sun or bake it with an electric stove after drying, so as not to dry the floor too quickly and cause the floor to crack.

4. After paving, the floor should be exposed to the sun as much as possible, so as to avoid the paint from drying out and aging in advance due to excessive ultraviolet radiation.

5. Wear soft-soled shoes, avoid slippers with sharp objects, and frequently move furniture with soft soles.

6. If the paved floor is not inhabited for a long time, do not cover it with plastic sheets or newspapers, as the paint film will be sticky and lose its luster after a long time.

Depending on whether you use it indoors or outdoors or on the balcony.

Solid wood flooring is generally selected for the interior, which is comfortable and pollution-free. Famous such as Cicero.

Outdoor or balcony generally choose anti-corrosion, anti-mildew function is better to co-extrude wood plastic, this kind of outdoor floor has the appearance of solid wood, without painting and post-maintenance can be as good as new for 25 years. The famous such as Helong wood plastic.

choice of hardwood flooring.

1. When selecting materials, the ground conditions of the living room should be considered, for example, the ground floor of the bungalow or building is in direct contact with the ground and the humidity is high, so the catalpa, red pine and white pine floors should be selected, because these three kinds of wood are not easy to deform after being wet.

2. Due to the different geographical locations of cities across the country, the local equilibrium moisture content is different, and professional sales personnel should be consulted when choosing, so as to be able to purchase flooring precautions that are balanced with the equilibrium moisture content. Now, some developed countries in Europe and the United States are more popular antique handmade solid wood flooring, in our domestic market temporarily purchased consumers are not very many, only Fulin, Cicero, Enron, Fudeli and other brands are beginning to start the antique handmade solid wood flooring project.

Precautions for choosing solid wood flooring.

1. Overemphasizing the consistency of color, China's solid wood floor standard does not stipulate the color difference requirements of the floor, because solid wood flooring is a natural material, and it is natural to have a certain color difference, which also reflects its naturalness.

2. Buy long and wide floorsSome consumers buy long and wide large size floors for the sake of the floor appearance, in fact, the larger the size of the floor, the easier it is to deform, and it is more expensive.

3. The floor and pavement are not the same house, but if there is a quality problem, it is easy to prevaricate and rip off.

4. Do not pay attention to the moisture content of the floor keel and the quality of the foundation, the moisture content of the keel is qualified, the foundation is smooth and dry, and the quality of the floor can be guaranteed after paving.

Now most flooring brands have a perfect after-sales service system, and floor purchase is also a kind of service-oriented consumption in a sense. After many consumers buy wooden flooring and install it, brand merchants will also regularly come to customers to do wood floor waxing or essential oil maintenance, which is liked by many customers.

In the choice of brand after-sales service, it is better to choose some well-known flooring brands in the market.

What type of flooring should I choose? There are log (solid wood) flooring (wood is not assembled, not processed into the floor), laminate flooring, solid wood parquet, laminate flooring, bamboo flooring, cork flooring, geothermal heating flooring, plastic flooring, anti-static flooring, bamboo parquet, curved flooring, natural landscape feng shui flooring.

Anxin said that for all customers across the country, the warranty period of parquet sold from now on has been upgraded from 1 year to 5 years, and the warranty terms remain unchanged. For customers who purchase Anxin flooring products, there is no reason to return them within one month. For some cities that have not yet announced the test report, if there is a nationally certified testing agency that does not meet the standard for formaldehyde testing in the future, Anxin will immediately recall the batch of products.

At the same time, the customer chooses to return, exchange or refund, and negotiate a compensation plan, including possible lost time costs, cleaning fees, placement fees, etc., until the consumer is satisfied.

Lu Weiguang, chairman of Anxin flooring, promised that the floor can be returned without reason within 1 month of purchase. The reporter visited some stores in Wuhan and found that the promise was not fulfilled.

The floor depends on what kind of floor, like laminate flooring I recommend you to see the holy elephant, solid wood flooring I recommend you to see nature, parquet I recommend you to see Higa, this is now the floor market more famous several companies, after-sales words these three companies are guaranteed, but my home is the installation of Higa a multi-layer solid wood floor, because I personally feel cost-effective.

My house was repaired last month, and the floor of Sinoer's house was used, and I feel that the floor of his house is OK.

I've seen quite a lot of them on the Internet, but I haven't bought them.

Suggested varieties:

Medium grade flooring brand and **:

Solid wood flooring: nature, Guo wood, Huanya (floor thickness: 18mm) **270 yuan - 300 yuan square meters.

Composite imitation solid wood flooring: Shengxiang, Fillinger, Yangtze (floor thickness: 12mm-15mm) **110 yuan - 160 yuan square meters.

Parquet: Shengxiang, Fillinger, Yangtze (floor thickness: 8mm-10mm) **260 yuan square meters.

Recommended flooring for the home:

Don't choose a brand that is too well-known, because a well-known brand invests heavily in advertising. You can choose as long as you pay attention to whether you have passed the environmental certification.

Medium-grade ordinary composite flooring: Yangzi, Xinxiang, Filinx (floor thickness: 8mm-12mm)** 8mm thickness 75-90 yuan square meters; 12mm thickness 85-100 yuan square meters.

Special recommendation: Xinxiang 8mm thick floor, **80 yuan or less, the indicators have passed the certification, I am using it.

Hello friend, I said you don't want to look at the brand, the brand is the highest high, the quality is not necessarily good, you are optimistic about the floor to buy it.

Top 10 Brands of Wood Flooring Top 10 Famous Brands of Wood Flooring (2008) 1 Nature (China Famous Brand, National Inspection-free Products, Top 10 Brands of Wood Flooring) 2 Shengxiang (China Famous Trademark, China Famous Brand, National Inspection-free Products, Top 10 Brands of Wood Flooring).

3 SITA (China Famous Trademark, China Famous Brand, National Inspection-free Products, Top 10 Brands of Wood Flooring).

4 Del (China Famous Trademark, China Famous Brand, National Inspection-free Products, Top Ten Brands of Wood Flooring).

5 Fehringer (China Famous Brand, National Inspection-free Products, Top 10 Brands of Wood Flooring) 6 Anxin (National Inspection-free Products, Top 10 Brands of Wood Flooring, Well-known Brands) 7 Jixiang (National Inspection-free Products, Top 10 Brands of Wood Flooring, Famous Brands) 8 Rhine Sunshine (National Inspection-free Products, Top 10 Brands of Wood Flooring, Famous Brands) 9 Yangzi (National Inspection-free Products, Top 10 Brands of Wood Flooring, Famous Brands) 10 Ruijia (National Inspection-free Products, Top 10 Brands of Wood Flooring, Well-known Brands).

The main influencing factor of solid wood flooring is the type of material, in addition, you should also pay attention to details such as color when purchasing. After the sale, you should choose to sell a specialty store, and there is a problem with the floor in order to solve it in time. The following are some basic issues that you should know about the purchase of solid wood flooring, which you can refer to and may help you:

The market for solid wood flooring of conventional wood species is about the range: maple, birch (the market price is about 170-370 yuan); White cork (160-330 yuan), elm (220-360 yuan);

Medium and high-grade wood species: oak (220-420 yuan); Twin leaf sumacia (230-350 yuan), teak (270-420 yuan), balsam pigeon pea (220-330 yuan).

High-grade wood species: black walnut (300-500 yuan), Yahuali (300-450 yuan), as well as ebony, red sandalwood, sour branches, yellow pear and other precious wood species made of solid wood flooring, the market ** at least 500 yuan or more;

When buying solid wood flooring, you should also pay attention to the following aspects:

1) Texture: It is the standard for judging the quality of the floor, and the regular texture is beautiful and generous, do not choose the floor with disorderly texture.

2) Color: High-quality solid wood flooring should have natural tones, clear wood grain, and the material is visible to the naked eye. If the surface of the floor is dark and the paint layer is thick, it may be intentional to cover up the surface defects of the floor, especially when the floor is painted on six sides.

3) Cracks: Cracks are inevitable in the middle and low-grade floors, but too big is not good. Some cracks arise between the grain of the wood, and this crack will not extend and can be used with confidence, but some cracks are through the grain, so you must not buy it, because these cracks will extend and have a great negative impact on the future.

4) Knots: that is, knots, which can be divided into living knots and dead knots. As a natural product, it is impossible to do without knots, and the reasonable distribution of knots will make wood products more beautiful.