How can doing business attract repeat customers I want to know

Fundamentally, the sales pitch process is a process of building and consolidating relationships. As buyers and sellers accept and recognize each other, interpersonal relationships develop in depth, which is called interpersonal attraction. Interpersonal attraction is influenced by a variety of factors, such as familiarity, personality traits, and personality similarities and complementarities.

If you can pay attention to your strengths and avoid weaknesses in your dealings with customers, not only reflect your own personality, but also grasp the proportions, you will receive the effect of pleasing yourself and attracting others, so as to establish a good customer relationship.

Familiarity Psychologists have found that familiarity alone can increase a person's liking for an object (as long as the object is not in a negative sense). We all know that when a product's TV commercials and TV shows are repeated many times, we unconsciously increase our liking for the product. In interpersonal communication, we can also use this method.

For example, salesmen can consciously participate in more activities with customers to increase their familiarity with each other; In a conversation with a friend, the salesman can also talk more about his own work without the other party being disgusted, so as to bring out the product pitch.

Personality traits Deepening familiarity leads to the development of interpersonal relationships. At the same time, attractiveness in terms of personality traits, good personal qualities and outstanding talent can also generate interpersonal attraction and help build rapport relationships

Appearance A dignified appearance, elegant manners, proper dress, and graceful demeanor often give people a pleasant feeling at the first place, and make people want to continue associating with them. Appearance can also reflect a person's inner world, knowledge cultivation, aesthetic taste, etc. Therefore, the salesman should pay attention to his personal appearance in his dealings with customers, in order to make a good first impression on customers.

Personality Qualities From the point of view of the psychological processes of interpersonal communication, the attractiveness of an individual always gradually shifts from external characteristics to internal attributes. A person with good inner qualities will gradually show an attraction in the process of interacting with others, so that it is easy to establish and maintain good interpersonal relationships with others.

Generally speaking, a salesman's interaction with an ordinary customer is mainly influenced by the similarities between the two parties, especially by the consistency of attitudes or opinions about something. This is because the interaction between a salesman and an ordinary customer is generally based on the exchange of goods, and the two parties need to reach a consensus on many aspects in order to complete a transaction. For some salesmen, good friends are also their customers, and their interactions are not limited to commodity exchange, but also need to get more emotions and ideas from each other, so they will be more affected by complementary factors.

Making full use of the rules of interpersonal attraction in the process of building and consolidating customer relationships is of great benefit to improving our sales efficiency. Salespeople can correctly handle interpersonal relationships with customers in accordance with the above-mentioned rules of interpersonal attraction and promote the development of sales careers. For more business skills, you can go to the Business Street Business School held by Business Street, where there are many professional teachers and business experts who are sure to know everything very well.

The most important thing is the service attitude, the store with a good service attitude, the customer will have a good impression, the return rate is great, to be sincere, to have a comfortable environment. These can increase the rate of returning heads!

Brothers: Can you be specific? Let's talk about the industry that I do!! The most important thing is, of course, integrity!!