Meituan s takeaway customers did not comment on how to reply to one star

1. Bad review: Sorry dear, we are sorry for not being able to satisfy you. Please allow us to bend more than 90 degrees to apologize to you and rest assured that you will be happy with your next order.

2. The dishes do not meet the taste: Hello, I am the manager of the xx store. Sorry, our food is not to your taste. The next time you come to the store, you can try our popular dishes, or I recommend it to you! Thank you and have a great day!

3. Food can't be delivered in time: dear, I'm sorry! Food delivery is too slow to affect your meal! I'm so angry! Fragrant rice has made the little brother catch a cold! The next time you don't need this boy to give you, choose a rocket boy.

Fast food for you! 4. Wrong sending: Dear, I'm very sorry! We take most of the responsibility for misdelivery. Please enjoy the meal that was sent to you by mistake. Hopefully you can be contacted and the store will send you the right meal again!

5. The rating is negative and there is no written explanation. Beloved, seeing these 1 star and 1 star, our eyes are so hot, but our hearts are so painful. If you have any questions, we have to ask. We'll get better

It was indeed our mistake. We will compensate you accordingly and optimize it as soon as possible Our order and delivery process, hope to bring you a perfect dining experience next time, thank you for your support!

We are sorry that our dishes and services do not meet our requirements, and I would like to provide you with better service through our rectification to get your approval. We hope you can call our customer service ***** ask us if you are not satisfied, and we will actively rectify it. Thank you for your patronage, and I wish you happiness and peace!

The customer didn't say anything how to reply.

Summary. Added:

Five-star review) Thank you for your affirmation and support! Every time you choose, we do our best to satisfy, hope to bring the best experience to you, we do quality with our hearts, we have been on the road! We look forward to seeing you next time!

Hello dear customers! We apologize for the inconvenience and we are sorry that we were unable to satisfy you due to the negligence of our staff. We will definitely take effective measures to improve, and we look forward to you coming back again to see the changes in our services, thank you.

Dear customer, we have seen your feedback, and we are very sorry for the trouble! At the same time, we also thank you very much for your understanding and support, and we will definitely take effective measures to improve. I wish you a happy life and a happy life!

Dear customers, thank you for your evaluation of us, if you feel that our staff service can not satisfy you, you can contact the store to raise your questions, we will follow up and correct in time, improve the quality of service, hope to bring you a better comfortable experience. Thank you for your understanding!

Meituan's four-star evaluation of how to reply.

I know to ask a question and answer the main "Xiao Yueer" Hello (non-consulting content of customer service and other customer service) is happy to serve you, the question has been received, is typing the answer, please be patient and wait for the next three minutes will give you an answer! Dear, this reply is only for the reference of this question, and it is not necessary to make the correct conclusion

Dear, hello: Your four-star praise is the motivation for our efforts and the affirmation of our laughter, we will definitely improve the quality of service and personnel. If you can, next time please give the liquid and a like, thank you!

We serve with heart, and your support and affirmation will definitely let us go further! We look forward to seeing you next time!

Addendum: (Five-star review) Thank you for your affirmation and support! Every time you choose, we do our best to satisfy, hope to bring you the best experience, we do quality with our hearts, we have been on the road!

We look forward to seeing you next time! Hello dear customers! We apologize for the inconvenience and we are sorry that we were unable to satisfy you due to the negligence of our staff.

We will definitely take effective measures to improve, look forward to you coming again, see the change of our service, thank you (two-star review) Dear customers, your feedback we have seen, which has caused you trouble, sorry! At the same time, we are also very grateful for your understanding and support, and we will take effective measures to improve. I wish you a happy life and a happy life!

One-star review) Dear customers, thank you for your evaluation of us, if you feel that our staff service can not satisfy you, you can contact the store to ask your questions, we will follow up and correct in time, improve the quality of service, hope to bring you a better comfortable experience. Thank you for your understanding!

I hope mine is helpful to you

First of all, thank them for pointing out the deficiencies and then correct them.

The dish was delicious and had a burnt taste.

The store has also encountered this kind of problem, and it has been solved through negotiation with customers, and it has basically been dealt with, and now the order volume is stable. Reliable method fancyp2000

<> on the takeaway platform, you can't imagine the spread speed of a bad review, you think that if you don't reply or go back to be angry, you must know that the Internet can be seen by thousands of people, and it seems insignificant, and you may lose hundreds or thousands of customers.

When we do catering, we all hope to get good reviews, but there are thousands of tastes, it is difficult to reconcile the stalls, and there are many uncertain factors in the takeaway itself, which causes the food to leak, etc., how to deal with bad reviews is a more important part of the store.

1. In fact, the reply to the bad review is the first impression of the new customer on the store, and now the takeaway is not to see the good reviews, but to directly look at the bad reviews, and the evaluation is similar to the buyer show.

2. If you really want to close the store and do a good job of takeaway, the customer's evaluation is actually a mirror of improvement, you can see a lot of problems in the store, and one improvement will inevitably promote the development of the restaurant.

Sincerity. If you wait for half an hour or an hour for a meal, and there is a problem, the customer will definitely have emotions, and no one has patience in today's high-pressure life. Therefore, there is no need for merchants to directly defend their own problems.

Calm the customer's emotions first, speak softly, and express your apologies to the customer. From the reply, the customer can naturally see whether the merchant is doing takeaway with his heart. Line base.

<> takeaway three stars no evaluation merchant replied: I am sorry that the dishes and services have not met the requirements of the pro, and I would like to provide you with better services through our rectification so as to get your recognition. We hope you can call our customer service ***** ask us if you are not satisfied, and we will actively rectify it.

Thank you for your patronage, and I wish you happiness and peace! Takeaway refers to the sale of food for customers to take out of the store, usually in the form of a state dress-up, and it is also the earliest form of takeaway, although ancient, but continuous. With the popularization of mobile phones, mobile phones and the Internet, the takeaway industry has developed rapidly.

With the user's real-time insight as the core and big data as the drive, Chijisheng Takeaway opens up online and offline consumption scenarios around the local life service platform, realizes the closed loop of transactions online, and completes transaction fulfillment offline through instant delivery, so as to provide more users with one-stop services from demand initiation to product acceptance.

Enter the waiting for evaluation to find this takeaway order, and the sail sparrow lights up the five-star to give a good review. Let me demonstrate it again.

Meituan version: operating phone: Honor 9x

2. Click [To be evaluated] on my page;

3. Find out the order and click [Review];

<>5. In this way, it will be good to give a good review.

That's all I shared, go ahead and give it a try.

In fact, the method of Meituan takeaway to give five-star praise is very simple, but some friends still don't know how to operate, so I will demonstrate the specific steps of operation fibrillation in detail, I hope it can help you.

Demo version: Meituan.

The detailed steps are as follows:

2. Then click [Order] below, and then select the order you want to give five-star praise and click [Review] <>