How to unbind Tenpay from account freezing

Hello! If your account is frozen, you only need to submit relevant information, and after passing the customer service review, you can complete the unfreezing and use your Tenpay account normally. Appeal Tenpay unfrozen**.

The following information needs to be submitted: 1. Identification information when registering Tenpay The registration identification information can be the identity document used when registering Tenpay or a screenshot of the complainant's real and valid ID card. The new version of the ID card needs to provide screenshots of the front and back. 2. Proof of account balance funds** Proof of funds** in Tenpay can be divided into the following situations:

If the balance in the account is recharged by bank card, please provide: a. Screenshot of bank recharge order (it is recommended to provide a standard screenshot containing bank order number); b. Scanned copy of the cardholder's ID card; c. Scanned copy of bank card; If the funds in the account balance are transferred, please provide the IP address of the sender or the valid contact information of the sender**; If the account balance is derived from transactions, please provide proof of delivery or screenshots; If the account balance is recharged with a mobile phone card, please provide the recharge card number; If the account balance is other, please provide relevant screenshots and other information that can prove the normal operation of the channel. 3. The mobile phone number bound to Tenpay The most recent bound mobile phone number of Tenpay.

4. Contact** Effective contact of the complainant**. 5. Record of the time and place of the recent installation of the certificate The time and place of the most recent installation of the certificate (province and city).

Hello! In this case, you can ask the customer service to unfreeze you. First of all, you need to appeal the QQ number (the customer service needs to verify that you are the owner of the QQ to cancel you), and when the QQ appeal is successful, the receipt number is back, and submit it to the customer service by asking questions, and the customer service will empty the information in Tenpay for you.

If you don't understand the information submitted by the receipt, I can help you contact customer service to deal with it.

1. How to cancel a normal Tenpay account? If there is no balance or balance of 10 yuan in the Tenpay account, and there are no outstanding transactions, please log in to Tenpay** >> Appeal >> to cancel the account. a. When the amount of Tenpay account is greater than 10 yuan but less than 50 yuan, you need to verify the Tenpay payment password before you can cancel it by yourself.

If you insist on giving up your balance and canceling Tenpay, please call our customer service**0755-86013860-0 to cancel it manually. b. If the registration is less than 30 days, please wait patiently for 30 days before canceling your account. c. There are unfinished transactions that cannot be cancelled, because the unfinished transaction orders cannot be deleted manually, so you need to wait for the transaction to be completed or the system will automatically close the order 30 days after the transaction order is generated, and then you can apply for cancellation.

2. How to cancel the account if I forget the Tenpay payment password? If you have forgotten your payment password and need to cancel it, please retrieve your payment password first, and then transfer the money out through the payment method before you can complete the cancellation yourself. Please click here to find out how to retrieve your payment password.

3. What should I do if I am prompted to verify my mobile phone when I log out? a. If the mobile phone number you previously bound to Tenpay can be used normally, you can cancel your account after receiving the verification code. b. What should I do if my mobile phone number bound to Tenpay is lost, forgotten, or no longer in use, so I can't receive the verification code through my mobile phone?

You can call the "Customer Service Center" or call our **: 0755-86013860-0, and the customer service will assist you in handling it according to the actual situation of your account. c. If you have forgotten the mobile phone number you have bound to Tenpay, it is recommended that you go to the "Customer Service Center" or call our **:

0755-86013860-0 for manual cancellation. Hopefully, thank you.

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